Security Settings

Security features are configured and managed via the Settings option. This manual covers all available security settings from Cloud Operator level to Merchant/Service Provider level with an indication of which options are available per organisation.

To configure your Security settings click on your logged-in user name in the top right-hand-corner of the screen > Settings > Security.

User Roles and Users

CLOUD OPERATOR SERVICE OWNER BUSINESS MERCHANT/SERVICE PROVIDER

Users are the people who perform the day-to-day tasks (e.g. process service requests/orders, monitor performance, setup configuration), either through the User Interface or Web APIs, subject to business network and security restrictions.

User Roles are a group of permissions assigned to users and define the access that users have throughout the system (e.g. to manage Contacts, to configure Reward Offers).

Admin User Role

Upon creation of an Organisation (e.g. Service Owner, Business, Merchant/Service Provider), an Admin (owner) user role with full access permissions granted is automatically created. Such a User Role is assigned to each user who registers an Organisation, or explicitly to users who are invited to join an organisation.

User Roles

Create new User Roles and assign the relevant permissions, prior to inviting users to join the Organisation.

• Navigate to Settings > Security > User Roles > Create User Role

• Provide a unique name for the User Role

• Enable the respective toggle to allow access to a particular area of the system

• Access can be restricted to specific actions too

• Save your User Role

Ensure that you have considered all available options and enabled/disabled access accordingly.

Users

Inviting a User to join your Organisation in effect creates a User with permissions to navigate the system based on the User Role assigned to them.

• Settings > Security > Users > Invite User

• Complete the user details

• Select the User Role

• Save to submit the invitation

The new user will receive an email informing them that they have been invited to join an Organisation, they must follow the email verification procedure in order to create a password and be able to access the system. The user's credentials for signing-in to the system is the email they have been invited with, and the password they have chosen.

Users have the ability to access their ‘owned by’ Organisation’s data, and any other child Organisations data ‘owned by’ their Organisation (using masquerade). Refer to the Business Network manual for further details on masquerading.

API Keys

CLOUD OPERATOR SERVICE OWNER BUSINESS

API Keys

API Keys are unique identifiers that allow a client application (e.g. mobile app, external system) to consume CRM.COM’s Web APIs (back-office/self-service).

Navigate to Settings > Security > API Keys

• Public Key is used solely as an organisation identification allowing users to consume self-service APIs, e.g. you’ll need such a key if your customers will be using a consumer app

• Secret Key should be kept confidential and is used for performing business actions in CRM.COM, such keys fall under security restrictions and permissions

Multiple public and private keys are supported.

Webhooks

A webhook is an automated call to a server providing real time information for a CRM.COM entity, without requiring additional integration. These calls are triggered when a specific event happens.

Each webhook request can be protected with additional authentication security, such as username/password or API Key.

A webhook request can have one of the following states:

• Pending - The webhook request has been created and awaiting to be sent (queued)

• Success - The webhook request was successfully sent and received by the external application

• Failed - The webhook request was not sent to the external application successfully (an error description is logged for investigation purposes)

Advanced

SERVICE OWNER

Password Policy

Service Owner users have the option to enable a password expiration policy whereby users must reset their passwords upon expiration.

Concurrent Session Policy

Service Owner users have the option to enable a concurrent session policy whereby users are enforced to have a maximum number of active sessions.

Core Behaviour

The following security features are not configurable by the users, but are implemented as part of CRM.COM core behaviour of the system.

Strong Password Policy

This is a mechanism that provides the ability to support only strong passwords for contacts and users alike.

Contact Strong Password Policy Rules

• Must be at least 8-characters in length

  • Supports alphanumeric characters

  • Supports special characters

• Not permitted

  • A sequence of characters or numbers (e.g. “abcdefg” or “123456”)

  • The previously used password

User Strong Password Policy Rules

• Must be at least 8-characters in length

  • Supports alphanumeric characters

  • Supports special characters

• Must contain at least

  • One upper and lower case character

  • A number

• Note permitted

  • A sequence of characters or numbers (e.g. “abcdefg” or “123456”)

  • The previously used password

Password Lockout

This is a mechanism that provides the ability to lockout a user after a number of invalid login attempts. When a user is locked out they are not able to login for a pre-defined period of time.

User Password Lockout Policy Rules

• Lockout is enforced after 5 failed attempts to authenticate using an invalid password, within a 15 minute time span (given that the username is valid). A locked-out user will not be able to authenticate even using the correct username/password until lockout has been lifted.

• The lockout period is lifted automatically after 30 minutes, or manually by an another authorised user.

Two-Factor Authentication (2FA)

2FA is an extra layer of security whereby two distinct forms of identification are required in order to provide a user access to a system, e.g. aside from a username and password, users will be required to provide another piece of information that can be retrieved either by an external authentication application (e.g. Google Authenticator), or in the form of an OTP (via phone or email) to gain access to a system.

2FA can be configured at the Service Owner level or the Business level. Eligible users have the ability to configure one or multiple 2FA methods.

Reference Material

You may also find it useful to refer to the following manuals for further reading in relation to Security.

Business Network

Business Network

Automations

Automations