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Find out about Terminate Subscription; Used for Cancelling OR for Regretting Subscriptions |
What does this section cover?Use Terminate Subscription - Cancel Subscription to cancel the Subscriber's contract |
When to use Terminate Subscription
Terminate Subscription can either be used in order to cancel or regret a subscription and all of its services that are not already regretted or cancelled. This manual provides information about Cancelling a Subscription.
Cancel Subscription action is used when a subscriber wishes to cancel their subscription.
Visit to 'Cancel' (the subject of this manual) or 'Regret' a Subscription and its services. The Cancel Subscription Action is used to cancel a subscriber's Subscription.
View Terminate Subscription for Regretting, for more information on Regretting.
View the Information Table below for more information on Regrettinginformation related to the Scheduling, Preview Rating and Classification of the Subscription Action. Check the Validations & Restrictions Table for a list of available Actions, including each Action's related validations, restrictions and a description of its system process.
View 'Using Subscription Action Modal' available in Managing Subscriptions for more information on executing the Action.
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Terminate Subscription Information| Action can be scheduled | 
Preview Rate AvailableBehavior | Behaviour Code | TERMINATESUBSCRIPTION | Business Classification Code |
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|  | TERMINATESUBSCRIPTION | CANCELSUBSCRIPTION |
Restrictions & Validations
| Action | Validations | Restrictions | Additional Information | System Processing |
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| Terminate Subscription | - The subscription should be Subscription is owned by an active accounts receivable
- The subscription should have an effective billing term instance
- The rules defined in the active billing term definitions are not violated'Active' Accounts Receivable.
- 'Active' Billing Term Definition Rules are observed.
- Cancellation outside binding or during binding rules Rules are not violatedobserved.
| - The action 'Action' is available only if the subscription has Subscription is in one of the following Life Cycle States:
- Draft
- Effective
- Not Effective
- In Resting
| - If the Subscription has any Actions scheduled actions, scheduled for after the cancellation , then they are deleted.
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Executing Terminate Subscription
Navigate to BILLING APPLICATION > BILLING > SUBSCRIPTIONS > MANAGE SUBSCRIPTIONSSearch for the Subscription you are looking for, using the criteria sectionClick on the Subscription number to go to the Data Entry page of the subscriptionOn the left hand side of the screen you can see the ACTION PANELClick on Subscription Related Actions to expand Find the action you would like to execute and click on the link to open the action details in a modal window
Image RemovedIf required check the following sections for information
EXISTING SUBSCRIPTION SERVICES
Provides an overview of the existing subscription services
EXISTING SUBSCRIPTION INSTALLED ITEMS
Provides an overview of the existing subscription installed items
UNSETTLED BILLS
- Provides an overview of any Bills related to the subscription and have not yet been settled
SUBSCRIPTION ACTION DETAILS
Classifications: Select CANCEL SUBSCRIPTION Classification,
This is the business classification code for actions that for the same behavior code have multiple business classification
Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific behaviour codeSub Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific business classification code
Classification, Action Type and Sub Action type are visible only if applicablePerformed By User : Search and add the user that logs the action
If you leave empty then the Logged in user will be setPerformed Date: Click on the calendar icon and select date and time
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Scheduling Subscription action - Global | Scheduling Subscription action - Global | Click on "SUBMIT"
Action will be validated as provided in the section below and submitted if validations are passed| Anchor |
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processing | processing | System ProcessingOnce the action is submitted the following changes will be carried out by the system:
Remove the specified subscription servicesRemove the distribution of the specified subscription services and their related provisioning distributorsRemove provisioning distributors if there are no other subscription services or installed items distributed on themThe subscription services which are not cancelled or regretted are set to state Cancelled
The subscription life cycle state is set to Cancelled
Billable period start date and billing effective date based on billing term scheme
Binding end and allowed cancel date extension based on billing term scheme- The Subscription Services are removed.
- The distribution of the Subscription Services and their related Provisioning Distributors are removed.
Provisioning Distributors are removed if there are no other Subscription Services or Installed Items distributed on them The Subscription Life Cycle State is set to 'Cancelled'. Cancellation penalties are applied as specified on the
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- Cancellation are deleted.
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