What does this section cover?

What is Award Rewards Transactions

Award Rewards Transactions are used to award a Rewards Participant, for a specific amount of money that was provided by a reward offer, and credit the Rewards Participants wallet for that specific amount.

Award Rewards Transactions are automatically created when a Rewards Run Definition is submitted.

If the "On award reward transactions" cause, in the active wallet definition's causes crediting wallet is enabled then a wallet credit transaction is also created and associated with the award reward transaction. The products, date and time, and Unit/ Group that are specified in the related reward offer's spend conditions, are used to set the credit wallet transaction's allotments. Visit Working with Wallet Transaction Allotments for more information

Validations & Restrictions

View Award Rewards Transactions

1. Navigate to REWARDS > REWARDS > MANAGE AWARD TRANSACTIONS
2. Search for the Award Transaction
3. Click on the number/name of the record you would like to access, to go to the Data Entry page
4. The following information is available:

5. MAIN INFORMATION

   1. Rewards Participant:
      
      1. Number - Contact Information
   2. Reward Offer
   3. Amount
   4. Life Cycle State
      

6. AWARDED EVENTS

   1. The rewarded events consist of one of the following:
      • Subscription
      • Contact information
      • One or more customer events
   2. Wallet Transaction Number, if a wallet transaction is created

7. COMMUNICATIONS

   Include Page
   Viewing Communications related to a record - Global Viewing Communications related to a record - Global

8. LOG INFORMATION

   Include Page
   Log Information - Global Log Information - Global

Cancel Award Rewards Transactions

1. Navigate to REWARDS > REWARDS > MANAGE AWARD TRANSACTIONS
2. Search for the Award Transaction
3. Click on the number/name of the record you would like to access, to go to the Data Entry page
4. From the Action Menu click on ACTIONS > CANCEL AWARD TRANSACTION