What does this section cover?

What is Award Rewards Transactions

Award Rewards Transactions are used to award a Rewards Participant, for a specific amount of money that was provided by a reward offer, and credit the Rewards Participants wallet for that specific amount.

Award Rewards Transactions are automatically created when a Rewards Run Definition is submitted.

If the "On award reward transactions" cause, in the active wallet definition's causes crediting wallet is enabled then a wallet credit transaction is also created and associated with the award reward transaction. The products, date and time, and Unit/ Group that are specified in the related reward offer's spend conditions, are used to set the credit wallet transaction's allotments. Visit Working with Wallet Transaction Allotments for more information

Validations & Restrictions

View Award Rewards Transactions

1. Navigate to REWARDS > REWARDS > MANAGE AWARD TRANSACTIONS
2. Search for the Award Transaction
3. Click on the number/name of the record you would like to access, to go to the Data Entry page
4. The following information is available:

5. MAIN INFORMATION

   1. Rewards Participant:
      
      1. Number - Contact Information
   2. Reward Offer
   3. Amount
   4. Awarded

      Status
      colour Red title AVAILABLE FROM CRM.COM R9

       Awarded Amount Expiration Date: Defines the date up until which the reward participant can spend the amount awarded through the Award Transaction. The awarded amount will no longer be available for spending after this expiration date.  StatuscolourRedtitleAVAILABLE FROM CRM.COM R9
   5. Life Cycle State
      

6. AWARDED EVENTS

   1. The rewarded events consist of one of the following:
      • Subscription
      • Contact information
      • One or more customer events
   2. Wallet Transaction Number, if a wallet transaction is created

7. COMMUNICATIONS

   Include Page
   Viewing Communications related to a record - Global Viewing Communications related to a record - Global

8. LOG INFORMATION

   Include Page
   Log Information - Global Log Information - Global

Cancel Award Rewards Transactions

1. Navigate to REWARDS > REWARDS > MANAGE AWARD TRANSACTIONS
2. Search for the Award Transaction
3. Click on the number/name of the record you would like to access, to go to the Data Entry page
4. From the Action Menu click on ACTIONS > CANCEL AWARD TRANSACTION