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Tucano
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Tucano - The Basics
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Tucano - The Advanced
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Tucano - The Admin Stuff
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Learn to work with Tucano |
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On this page
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Overview
Tucano is an Over-The-Top (OTT) platform that is used to stream content to Pay-Per-Channel (PPC) or Video-On-Demand (VOD) based Subscriptions. CRM.COM provides a ready-made implementation with Tucano, through the Tucano Provisioning module, allowing to directly provision Tucano Subscribers by handling the activation and deactivation of signals transmitted to devices owned by Subscribers within CRM.COM.
For example, when a new Subscription is created in CRM.COM, the subscription is also created in Tucano which is directly updated; the provisioning signals are sent to the subscriber's device to activate the registered services.
Major features
- Integration to Tucano
- Activation and deactivation of subscriptions is handled at real-time as soon as the action takes place
- Option to manage subscriptions out of sync through a batch process or through a utility for a single subscription
- Reset a single subscription
- Option to archive old provisioning requests. For more information refer to Utilities
Using Tucano
- Tucano implementation submits requests on Tucano system at real-time
- Subscription actions update subscription provisioning state in CRM.COM and if associated with a change that should be also executed in Tucano, a request is constructed using Tucano commands and sent to Tucano.
- Subscription changes taking place during a downtime of Tucano system, or any other communication issues between CRM.COM and Tucano, a reset run is available that can identify all subscriptions that require update, construct a request using Tucano commands and send to Tucano.
Setting Up Tucano
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Billing > Provisioning > Tucano > Set Up Provisioning Provider |
Provisioning Provider
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Related configuration areas
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Handling Subscriptions Through Batch Processes
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Billing > Provisioning > Tucano |
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Handling a subscription through a utility
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Billing > Provisioning > Tucano |
Utilities used to handle specified subscriptions.
Reset subscription
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Authenticating Tucano Subscribers Before Ordering
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The table below displays the CRM.COM processes and actions that trigger each Tucano command (a request) as well as the parameters sent for each request.
| Tucano Command | Usage | Triggered by |
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| CREATE_ACCOUNT | Used to register a subscriber in Tucano. | Subscription reset run Reset subscription utility Subscription Actions
Service Actions
installed items Actions
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| ACTIVATE_OPTIONS | Used to register a new 'Usage' or 'Termed' subscription service in Tucano. | Subscription reset run Reset subscription utility Subscription Actions
Service Actions
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| SUSPEND_OPTIONS | Used to deactivate a 'Usage' or 'Termed' subscription service in Tucano. | Subscription reset run Reset subscription utility Subscription Actions
Service Actions
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ADD_MATERIAL | Used to register the subscription's Set Top Box to Tucano. | Subscription reset run Reset subscription utility Subscription Actions
Installed items Actions
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REMOVE_MATERIAL | Un-register the subscription 's Set Top Box from Tucano. | Subscription reset run Reset subscription utility Subscription Actions
Installed items Actions
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Tucano Business Examples
Subscription with multiple viewing points
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Scenario 1 Company ZX offers to its customers the option to have multiple viewing points per subscription. This enables its customers to have a separate box and card in each of the rooms, and choose between having the same channels or different channels available through boxes. The maximum number of viewing points that can be added to a subscription is 4. Solution For each set of box and card that will be made available to subscribers, CRM.COM must have a different provisioning distributor available, in order to set the channel availability and restrictions per box. In order to support this, the following distributors must be set up in the Provisioning Provider.
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Provisioning of flexible and fixed bundle products
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Scenario 2 Company ZX offers its customers, flexible and fixed bundle products as well as single channels . Subscribers can request to switch between the available product offerings at any time. It is required that the agents can view the requests that are being sent, to ensure that the signals are provisioned to the customers.
Solution Consider the following provisioning mapping:
Example 1: Provisioning of a Flexible Bundle On provisioning a Flexible Bundle A, having Geological and Entertain, the following requests will be sent:
Example 2: On swapping from Flexible Bundle to a flat product On swapping Flexible Bundle A, to Agriculture the following requests will be sent:
Example 3: On upgrading the Flexible Bundle A to Flexible Bundle B with Geological and Religion On upgrading from one Flexible Bundle to the other the following Requests will be sent:
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Glossary
CRM.COM Term | Definition |
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| OTT | Stands for Over The Top and is media content, such as audio or video, which is delivered over the internet with no intervention from the Service Provider. |
| Out of Sync | Subscriptions that have a different Provisioning State in CRM.COM than in Tucano. |
| Provisioning State | The provisioning state of a Subscription Service (i.e. a channel) that can be either 'Active' or 'Inactive'.
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| Tucano Account | Tucano account refers to a Subscriber / Customer |
| Tucano Materials | Tucano Material refers to devices (STBs) that can be registered to Subscribers |
| Tucano Options | Tucano Options refer to the services that can be provided to Subscribers as part of company's business offerings |
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Related Links
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