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Use Terminate Subscription - Regret Subscription to regret a Subscriber's contract.

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Table of Contents

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When to use Terminate Subscription

Terminate Subscription can either be used to 'Cancel' or 'Regret'  (the subject of this manual) a Subscription and its services. The Regret Subscription Action is used when a subscriber changes his mind and no longer wants to be subscribed, within a given time from his first activation.

View Terminate Subscription for Cancelling, for more information on Cancelling.

View the Information Table below for information related to the Scheduling, Preview Rating and Classification of the Subscription Action. Check the Validations & Restrictions Table for a list of available Actions, including each Action's related validations, restrictions and a description of its system process.
View 'Using Subscription Action Modal' available in Managing Subscriptions for more information on executing the action.

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Subscription Action Information

Action can be scheduledPreview Rate AvailableBehaviour CodeBusiness Classification Code
(tick)(error)TERMINATESUBSCRIPTIONREGRETSUBSCRIPTION


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Restrictions & Validations

ActionValidationsRestrictionsAdditional InformationSystem Processing
Terminate Subscription - Regret
  • The Subscription is owned by an 'Active' Accounts Receivable.
  • Active Billing Term Definition rules are not breached.
    • Regret period Rules are observed.
  • The 'Action' is available only if the Subscription is in one of the following Life Cycle States:
    • Draft
    • Effective
    • Not Effective
    • In Resting
  • If the Subscription has any Actions scheduled after the regret, they are deleted.
  • The Subscription Services are removed.
  • The distribution of the Subscription Services and their related Provisioning Distributors are removed.

  • Provisioning Distributors are removed if there are no other Subscription Services or Installed Items distributed on them

  • The Subscription Life Cycle State is set to 'Regretted'.

  • Any Actions scheduled after the Regret are deleted.
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