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Use Rest Subscription to temporarily deactivate a Subscription and exclude it from Billing

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When to use Rest Subscription

Rest Subscription is used to place a Subscription 'In Resting';  the Subscription will be deactivated and will be excluded from Billing for a specific period of time. Subscriptions 'In Resting' can be reactivated either automatically when the Resting end date is reached or through the Subscription Action End Subscription Resting.

Note
  • Unless explicitly defined as billable in the 'Active' Billing Term Definition, 'In Resting' is not a billable Life Cycle State in CRM.COM. Subscribers' Contract End Dates can be extended by the number of days they have been 'In Resting'. Additional business rules like defining the allowed frequency and total number of 'In Resting' days can also be set up. For more information refer to the Billing Term Definition manual.
  • The Batch Process Using Take Subscriptions out of Short Term Deactivation Run Definitions can be used to deactivate Subscriptions that no longer meet the activation criteria and should therefore not be re-activated once out of Resting.

 

View the Information Table below for information related to the Scheduling, Preview Rating and Classification of the Subscription Action. Check the Validations & Restrictions Table for a list of available Actions, including each Action's related validations, restrictions and a description of its system process.
View 'Using Subscription Action Modal' available in Managing Subscriptions for more information on executing the Action.

The Action requires one of the following two 'End Resting' values to be defined which indicate the end of the Resting period:

  1. ON A SPECIFIC DATE: If selected, a date field appears for specifying the date and time using the appropriate links. The date must be greater than the current date. 

  2. AFTER A SPECIFIC NUMBER OF DAYS: If selected, a number field appears in order to specify the number of days. The value must be an integer greater than 0.

 REST SUBSCRIPTION

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Subscription Action Information

Action can be scheduledPreview Rate AvailableBehaviour CodeBusiness Classification Code
(tick)(error)RESTSUBSCRIPTIONRESTSUBSCRIPTION

 

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Restrictions & Validations

ActionValidationsRestrictionsAdditional InformationSystem Processing
Rest Subscription
  • The Subscription is owned by an 'Active' Accounts Receivable.
  • Active Billing Term Definition Rules are observed.
    • Resting period Rules are observed.
  • The Action is available only if the Subscription is in one of the following Life Cycle States:
    • Effective
    • Not Effective
  • The Resting period is not billed by default but can be made billable by explicitly defining it in the Additional Billing Directives Tab of the Active Billing Term Definition.
  • Sets Life Cycle State of the Subscription and its Services to 'In Resting'.
  • Billable period start dates and Billing Effective Dates are set based on Billing Term Scheme.
  • Billing Directive is set based on the additional billing directions specified on the 'Active' Billing Term Definition.
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