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Find out about Use Short Term Subscription Deactivation to temporarily deactivate a Subscription

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When to use Short Term Subscription Deactivation

In CRM.COM you are allowed to deactivate subscriptions and all its services, Subscriptions and their Services which are in state Effective  for an 'Effective' State can be deactivated for a short period of time.   Subscriptions in Short Term Deactivation can be reactivated in the following ways:

Automatically: When

either automatically when the Short Term Deactivation end date is reached

Subscription Action: End

, or through the Subscription Action End Short Term Subscription Deactivation

Available Batch Process: Taking The Batch Process Using Take Subscriptions out of Short Term DeactivationResting Run Definitions can be used to deactivate any subscriptions Subscriptions that no longer meet the activation conditions criteria and therefore should not go back return to being active 'Active' once coming out of Short Term Deactivation

 

AnchorschedulescheduleShort Term Subscription Deactivation Information
Action can be scheduled(tick)
Behavior CodeSHORTTERMSUBSCRIPTIONDEACTIVATION
Business Classification CodeSHORTTERMSUBSCRIPTIONDEACTIVATION
AnchorvalidationsvalidationsRestrictions & ValidationsActionValidationsRestrictionsAdditional InformationShort Term Subscription Deactivation
  • The subscription should be owned by an active accounts receivable
  • The subscription should have an effective billing term instance
  • The rules defined in the active billing term definitions are not violated
    • The Short-term Deactivation Rules are not violated
  • The action is available only if the subscription has one of the following Life Cycle States:
    • Effective

 

Include PageInstant Validation and Billing of Prepaid SubscriptionsInstant Validation and Billing of Prepaid Subscriptions

Executing Short Term Subscription Deactivation

  • Navigate to BILLING APPLICATION > BILLING > SUBSCRIPTIONS > MANAGE SUBSCRIPTIONS
  • Search for the Subscription you are looking for, using the criteria section
  • Click on the Subscription number to go to the Data Entry page of the subscription
  • On the left hand side of the screen you can see the ACTION PANEL
  • Click on Subscription Related Actions to expand 
  • Find the action you would like to execute and click on the link to open the action details in a modal window
    SHORT TERM SUBSCRIPTION DEACTIVATIONSImage Removed
  • If required check the following sections for information 

    1. EXISTING SUBSCRIPTION SERVICES

      1.  Provides an overview of the existing subscription services 

    2. EXISTING SUBSCRIPTION INSTALLED ITEMS

      1. Provides an overview of the existing subscription installed items

    3. UNSETTLED BILLS

      1. Provides an overview of any Bills related to the subscription and have not yet been settled

    • SUBSCRIPTION ACTION DETAILS

  • Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific behaviour code
  • Sub Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific business classification code
    Classification, Action Type and Sub Action type are visible only if applicable
  • Performed By User : Search and add the user that logs the action 
    If you leave empty then the Logged in user will be set

  • Performed Date: Click on the calendar icon and select date and time

    • SCHEDULING INFORMATION

    Include PageScheduling Subscription action - GlobalScheduling Subscription action - Global

    End Short Term Deactivation

    On a specific date: If selected then a date field appears in order to specify the specific

    .

    View the Information Table below for information related to the Scheduling, Preview Rating and Classification of the Subscription Action. Check the Validations & Restrictions Table for a list of available Actions, including each Action's related validations, restrictions and a description of its system process.
    View 'Using Subscription Action Modal' available in Managing Subscriptions for more information on executing the Action.

    The Action requires one of the following two values to be defined which will indicate the end of the Short Term Not Effective period:

    1. ON A SPECIFIC DATE: If selected, a date field appears for specifying the date and time using the appropriate links. The date must be greater than the current date. 
    2. After a Specific Number of Days:  If selected then

      AFTER A SPECIFIC NUMBER OF DAYS: If selected, a number field appears in order to specify the number of days. The

      specified

      value must be an integer

      value

      greater than 0.

      END SHORT TERM SUBSCRIPTION DEACTIVATIONImage Removed
    3. Click on "SUBMIT"
      Action will be validated as provided in the section above and submitted if validations are passed
    AnchorprocessingprocessingSystem Processing

    Once the action is submitted the following changes will be carried out by the system:

  • Sets the subscription life cycle state to Short-Term Not Effective
    • Sets the life cycle state of all subscription services which are in state Draft or Effective to Short-Term Not EffectiveSets the subscription service life cycle state period bill effective date, billable start period and billing directives according to business rules

    Anchor
    schedule
    schedule
    Subscription Action Information

    Action can be scheduledPreview Rate AvailableBehaviour CodeBusiness Classification Code
    (tick)(error)SHORTTERMSUBSCRIPTIONDEACTIVATIONSHORTTERMSUBSCRIPTIONDEACTIVATION


    Anchor
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    validations
    Restrictions & Validations

    ActionValidationsRestrictionsAdditional InformationSystem Processing
    Short Term Subscription Deactivation
    • The Subscription is owned by an 'Active' Accounts Receivable.
    • Active Billing Term Definition Rules are observed.
      • The Short Term Deactivation Rules are observed.
    • The 'Action' is available only if the Subscription is in an 'Effective' Life Cycle State

     

    • Include Page
      Instant Validation and Billing of Prepaid Subscriptions
      Instant Validation and Billing of Prepaid Subscriptions
    • Sets the Subscription and its Services which are in a 'Draft' or 'Effective' Life Cycle State to 'Short Term Not Effective'.
    • Sets the Subscription Service Life Cycle State, Bill Effective date, Billable Start period and Billing Directives according to the business rules.
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