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Find out about Deactivate SubscriptionUse Deactivate Subscription, to disconnect all Effective Subscription Services

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When to use Deactivate Subscription

Use Deactivate Subscription is used to stop sending to disconnect all Effective Subscription Services.
Disconnection can optionally pause Billing as well as stop the transmission of signals to the customersubscriber's STB for all of the subscribed services.
TV, depending on the provisioning distributor of the Services.

View the Information Table below for information related to the Scheduling, Preview Rating and Classification of the Subscription Action. Check the Validations & Restrictions Table for a list of available Actions, including each Action's related validations, restrictions and a description of its system process.
View 'Using Subscription Action Modal' available in Managing Subscriptions for more information on executing the Action.

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Deactivate Subscription Information

Subscription Action Information

(tick)DEACTIVATESUBSCRIPTION
Action can be scheduledPreview Rate AvailableBehavior Behaviour CodeBusiness Classification Code
(tick)(error)DEACTIVATESUBSCRIPTIONDEACTIVATESUBSCRIPTION


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Restrictions & Validations

subscription should have an effective billing term instance
ActionValidationsRestrictionsSystem Processing
Deactivate Subscription
  • The
subscription
  • Subscription should be owned by an
active
  • 'Active' account.
  • The
  • The action Action is available only if the subscription has one of the following Life Cycle States:
    • Effective

Executing Deactivate Subscription

  • Navigate to BILLING APPLICATION > BILLING > SUBSCRIPTIONS > MANAGE SUBSCRIPTIONS
  • Search for the Subscription you are looking for, using the criteria section
  • Click on the Subscription number to go to the Data Entry page of the subscription
  • On the left hand side of the screen you can see the ACTION PANEL
  • Click on Subscription Related Actions to expand 
  • Find the action you would like to execute and click on the link to open the action details in a modal window
    DEACTIVATE SUBSCRIPTIONImage Removed
  • If required check the following sections for information 

    1. EXISTING SUBSCRIPTION SERVICES

      1.  Provides an overview of the existing subscription services 

    2. EXISTING SUBSCRIPTION INSTALLED ITEMS

      1. Provides an overview of the existing subscription installed items

    3. UNSETTLED BILLS

      1. Provides an overview of any Bills related to the subscription and have not yet been settled

    • SUBSCRIPTION ACTION DETAILS

  • Classifications: Select Action Classification, which essentially is the business classification code for actions that for the same behavior code have multiple business classification

  • Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific behaviour code
  • Sub Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific business classification code
    Classification, Action Type and Sub Action type are visible only if applicable
  • Performed By User : Search and add the user that logs the action 
    If you leave empty then the Logged in user will be set

  • Performed Date: Click on the calendar icon and select date and time

    • SCHEDULING INFORMATION

    Include PageScheduling Subscription action - GlobalScheduling Subscription action - Global
  • Click on "SUBMIT"
    Action will be validated as provided in the section below and submitted if validations are passed
    • AnchorprocessingprocessingSystem Processing

    Once the action is submitted the following changes will be carried out by the system:

  • Subscription life cycle state is set to Not Effective
  • Life cycle state of all subscription services which are in state effective, are set to Not Effective
  • Billable period start dates and billing effective dates are set based on billing term scheme
  • Binding end and allowed cancel date extensions are applied based on billing term scheme
    • Billing directive is set based on the additional billing directions specified on the active billing term definitions
    • Subscription is an 'Effective' Life Cycle State.
    • Subscription Life Cycle State is set to 'Not Effective'.
    • Life Cycle State of all Subscription Services which are in an 'Effective' state are set to 'Not Effective'.
    • Billable Period Start Dates and Billing Effective Dates are set based on the Billing Term Scheme.
    • Binding End and Allowed Cancel Date extensions are applied based on the Billing Term Scheme.
    • Billing Directive is set based on the additional Billing directions, specified on the 'Active' Billing Term Definitions.
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