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Managing Events

Info

CRM.COM provides the ability to integrate with a variety of third party tools. Integrations are simple to configure regardless of the third party tool's implementation.

Allow ample time to setup your integrations as in some cases you will need to complete a registration procedure first.

Integration points with the third party systems

view events that have been successfully processed on the CRM applications.

Events are triggered based on various events certain actions performed by an organisation, a portal or an app, and are triggered by the event handler. Integration is performed on condition that the third party tool is successfully configured and enabled in CRM.COMthe user or contact. It is possible to monitor these events and view details pertaining to them.

To view or create an Integrationevents, navigate to Platform > Integrations Events from the main menu on the left-hand-side of the screen.

Available Integrations

Address Registry

  • Google Places - used for searching and selecting correct address locations with lat long coordinates for both Contact addresses and organisation locations.

Analytics

  • Mixpanel - analytics tool useful for collecting data to build custom reports, and measure user engagement

Communications

  • Firebase - used for sending in-app push notifications

  • SMPP - sms service provider, required for text message communications

  • SMTP - email service provider, for sending communications via email

  • Twilio - text messaging communication channel

  • WhatsApp - text messaging communication channel

Marketing

  • Mailchimp - marketing platform to manage and talk to your Contacts

Payment Gateways

  • JCC - Cypriot payment systems platform

  • JCC Merchant - integration for registered JCC merchants

  • Settle. - payment systems platform

Point of Sale (POS)

Remember that your integrations must be enabled once they have been configured, otherwise they will be considered inactive.

Get in touch with CRM.COM if you need assistance with your integrations.

On this screen you will see a list of successful events and the date on which they were performed.

Details

When selecting a particular event it is possible to view the data relating to this event.

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  • Date: the time the event occurred.

  • View API log : this link will navigate you to the log details. The log details pertain to the specific API information relating to the event.

  • Event Data: the event data pertains to to the specific information for this event.

Settings

None.

Reference Material

You may also find it useful to refer to the following manuals for further reading in relation to Events.

Automations

Automations

TABLE OF CONTENTS

Table of Contents