service_requests

POST service_requests/create — This method creates a service request Single service requests can be created by each call.
POST service_requests/cancel — This method cancels a Service Request, which is in Pending life cycle state.
POST service_requests/final_resolve — This method is updating a service request's final resolution information and sets the service request to life cycle state "Final Resolved". A single service request can be finally resolved by each call.
POST service_requests/respond — This method is updating a service request's response information and sets the service request to life cycle state "Responded". A single service request can be responded by each call.
service_requests/configuration
- GET service_requests/configuration/physical_goods/list — This method returns the physical goods that are allowed to be used by service requests of specific type. Multiple physical goods are returned by each call
- GET service_requests/configuration/activity_types/list — This method returns the activity types that are allowed to be used by service requests of specific type. Multiple activity types are returned by each call
- GET service_requests/configuration/final_resolution_categories/list — This method returns the service request final resolution categories that are allowed to be used by service requests of a specific type. Multiple service request final resolution categories are returned by each call
- GET service_requests/configuration/cancellation_reasons/list — This method returns the cancellation reasons that are allowed to be used by service requests, as defined on the service request type. Multiple cancellation reasons are returned by each call
- GET service_requests/configuration/services/list — This method returns the services that are allowed to be used by service requests of specific type. Multiple services are returned by each call
- GET service_requests/configuration/temporary_resolution_categories/list — This method returns the service request temporary resolution categories that are allowed to be used by service requests of a specific type. Multiple service request temporary resolution categories are returned by each call
- GET service_requests/configuration/statuses/list — This method returns the statuses that are allowed to be used by service requests of specific type. Multiple statuses are returned by each call
- GET service_requests/configuration/response_categories/list — This method returns the service request response categories that are allowed to be used by service requests of a specific type. Multiple service request response categories are returned by each call
- GET service_requests/configuration/urgency_levels/list — This method returns the urgency levels that are allowed to be used by service requests of any type. Only urgency levels defined in the active Service Request Definitions and set as Supported are retrieved. Multiple urgency levels are returned by each call
- GET service_requests/configuration/job_types/list — This method returns the job types that are allowed to be used by service requests of specific type. Multiple job types are returned by each call
- GET service_requests/configuration/types/list — This method returns the service request types that are allowed to be used in the system. Multiple service request types are returned by each call.
- GET service_requests/configuration/impact_levels/list — This method returns the impact levels that are allowed to be used by service requests of any type. Only impact levels defined in the active Service Request Definitions and set as Supported are retrieved. Multiple impact levels are returned by each call
- GET service_requests/configuration/categories/list — This method returns the service request categories that are allowed to be used by service requests of a specific type. Multiple service request categories are returned by each call
GET service_requests/get_responded — This method returns all service requests which are in life cycle state "Responded". Multiple service requests are returned by each call. Note that identifiers are optional for this method.
POST service_requests/temporary_resolve — This method is updating a service request's temporary resolution information and sets the service request to life cycle state "Temporary Resolved". A single service request can be temporarily resolved by each call.
POST service_requests/temporary_accept — This method is updating a service request by setting the temporary resolution acceptance information. A single service request can be accepted by each call
POST service_requests/final_accept — This method is updating a service request by setting the final resolution acceptance information. A single service request can be accepted by each call
GET service_requests/get_pending — This method returns all service requests which are in Pending life cycle state. Multiple service requests are returned by each call. Note that identifiers are optional for this method.
GET service_requests/get_completed — This method returns all service requests which are completed. Multiple service requests are returned by each call. Note that identifiers are optional for this method.
POST service_requests/update — This method updates service requests. A single service request can be updated by each call and only if it is not completed. Fields which are not specified are not updated at all. Fields which are specified as null will be set as null.
GET service_requests/get_temporary_resolved — This method returns all service requests which are in life cycle state "Temporary Resolved". Multiple service requests are returned by each call. Note that identifiers are optional for this method.
GET service_requests/get_final_resolved_pending_acceptance — This method returns all service requests which are in life cycle state "Final Resolved" and pending acceptance. Multiple service requests are returned by each call. Note that identifiers are optional for this method.
POST service_requests/complete — This method is updating a service request by setting them as "Completed". A single service request can be completed by each call.
GET service_requests/get_close_to_estimated_completion_time — This method returns all service requests which are close to estimated completion time. Multiple service requests are returned by each call.
POST service_requests/response_accept — This method is updating a service request by setting the response acceptance information, considering that the specified response category is configured to require customer acceptance. A single service request can be accepted by each call
GET service_requests/get_overdue — This method returns all service requests which are not completed and are past their expected completion time. Multiple service requests are returned by each call. Note that identifiers are optional for this method.
GET service_requests/get_final_resolved — This method returns all service requests which are in life cycle state "Final Resolved". Multiple service requests are returned by each call. Note that identifiers are optional for this method.
GET service_requests/get_temporary_resolved_pending_acceptance — This method returns all service requests which are in state "Temporary Resolved" and are still pending acceptance. Multiple service requests are returned by each call. Note that identifiers are optional for this method.
GET service_requests/list — This method returns information related with service requests. Multiple service requests are returned by each call
GET service_requests/get_cancelled — This method returns information related with service requests that are cancelled
GET service_requests/get_responded_pending_acceptance — This method returns all service requests which are in state "Responded" and are still pending acceptance, considering that the specified response category requires customer acceptance. Multiple service requests are returned by each call. Note that identifiers are optional for this method.
GET service_requests/show — This method returns information related with a service request. A single service request is returned by each call