This method creates a new incoming call event on the Communication Centre screen based on the incoming call's phone number and the call agent who will accept this call. A single event can be created by each call
Resource URL
Parameters
Name | Type | Description |
token (mandatory) | String | The token retrieved from the login method |
caller_phone_number (mandatory) | String | The phone number of the incoming call for which a new events should be created in the Communication Centre screen
|
call_agent_extension (mandatory) | String | The phone extension number of the call agent (User) who will accept the incoming phone call. |
Restrictions
- It is mandatory to specify one of the semi-optional parameters.
Response Data
| Name | Type | Description |
|---|---|---|
| code | String | The error code returned in case of an unsuccessful event |
| description | String | The error description |
| message | String | The error message |
Examples
HTTP Method: POST
Request:
Body:
{
"token":"A54AD46067294C4A9AD04C2D6BBF0232",
"caller_phone_number":"99669365",
"call_agent_extension":"12345"
}
Response:
{
"data": {},
"status": {
"code": "OK",
"description": "",
"message": ""
}
}