POST communication_center/events/create

Available from CRM.COM R11.0.0

This method creates a new incoming call event on the Communication Centre screen based on the incoming call's phone number and the call agent who will accept this call. A single event can be created by each call

Resource URL

Parameters

Name	Type	Description
token (mandatory)	String	The token retrieved from the login method
caller_phone_number (mandatory)	String	The phone number of the incoming call for which a new events should be created in the Communication Centre screen
call_agent_extension (mandatory)	String	The phone extension number of the call agent (User) who will accept the incoming phone call.

Restrictions

It is mandatory to specify one of the semi-optional parameters.

Response Data

Name	Type	Description
code	String	The error code returned in case of an unsuccessful event
description	String	The error description
message	String	The error message

Examples

Example 1

HTTP Method: POST

Request

Body

{
"token":"A54AD46067294C4A9AD04C2D6BBF0232",
"caller_phone_number":"99669365",
"call_agent_extension":"12345"
}

Response

{
  "data": {},
  "status": {
    "code": "OK",
    "description": "",
    "message": ""
  }
}