POST activities/update

This method updates activities. Single activities can be updated by each call. Fields which are not specified are not updated at all. Fields which are specified as null will be set as null.

Resource URL

Parameters

Name

Type

Description

token

String

The token retrieved from the login method

activity_identifier

(mandatory)

Activity Identifier

The identifier of the activity to be updated. The allowed activity identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the activity

number

(semi-optional)

String

The number of the activity

category_identifier

(optional)

Category Identifier

The category of the activity. The allowed activity category identifiers are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the activity category

name

(semi-optional)

String

The code of the activity category

code

(semi-optional)

String

The code of the activity category

status_identifier

(optional)

Activity Status Identifier

The status of the activity. The allowed activity status identifiers are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the activity status

name

(semi-optional)

String

The name of the activity status

alternative_code

(semi-optional)

String

The alternative code of the activity status

description

(optional)

String

The description of the retrieved activity

notes

(optional)

String

The notes of the retrieved activity

start_date

(optional)

Date

The date that the activity will start

owned_by_group_identifier

(optional)

The identifier of the owned by group information

The owned by group information of the activity. The allowed group identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the group

name

(semi-optional)

String

The code of the group

alternative_code

(semi-optional)

String

The alternative code of the group

privacy_level_identifier

(optional)

The identifier of the privacy level

The privacy level of the activity. The allowed privacy level identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the privacy level

number

(semi-optional)

String

The number of the privacy level

Deprecated from CRM.COM R18.0.0

udf_string_1

(optional)

String

User Defined Field of type String

udf_string_2

(optional)

String

User Defined Field of type String

udf_string_3

(optional)

String

User Defined Field of type String

udf_string_4

(optional)

String

User Defined Field of type String

udf_string_5

(optional)

String

User Defined Field of type String

udf_string_6

(optional)

String

User Defined Field of type String

udf_string_7

(optional)

String

User Defined Field of type String

udf_string_8

(optional)

String

User Defined Field of type String

udf_float_1

(optional)

Float

User Defined Field of type Float

udf_float_2

(optional)

Float

User Defined Field of type Float

udf_float_3

(optional)

Float

User Defined Field of type Float

udf_float_4

(optional)

Float

User Defined Field of type Float

udf_date_1

(optional)

Date

User Defined Field of type Date

udf_date_2

(optional)

Date

User Defined Field of type Date

udf_date_3

(optional)

Date

User Defined Field of type Date

udf_date_4

(optional)

Date

User Defined Field of type Date

expected_completion_date

(optional)

Date

The date that the activity is expected to be completed

estimated_completion_time

(optional)

Time Period Object

The time that is estimated to complete the activity, measured in MINUTES, HOURS, DAYS, WEEKS, YEARS

From CRM.COM R17.0.0, YEARS is deprecated

assign_to

(mandatory on conditions)

Assign To Object

The assignment information of the activity. Assign to information is mandatory to be specified, unless if it is set automatically through ACR rules.

performed_for

(optional)

Performed for Object

The entities which are related with the activity

services_to_be_provided_set

(optional)

Set of Services to be Provided Object

The information related to the services to be provided with the activity

If no records are specified in the set then nothing will be updated. To update a record use "action" : "update". To remove a record use "action" : "remove". To add a record use "action" : "add". Different actions can be used within the same set. For example:

"set": [
	   		{
            	"action": "update",
            	...........
        	},
			{
            	"action": "remove",
            	...........
			},
			{
            	"action": "add",
            	...........
			}
		]

fields_set

(optional)

List of Strings, comma separated

A list of fields that should be included in the results. If not specified then all the available fields will be returned

Referred Parameters Objects Data

time period parameter object data

Name

Type

Description

time_period_value

(mandatory)

Number

The time period value

time_period_uot

(mandatory)

String

The time period unit of time

The supported values are the following: MINUTES, HOURS, DAYS, WEEKS, MONTHS, YEARS

activity_assign_to object parameter data

Name

Type

Description

user_identifier

(semi-optional)

Identifier

The identifier of the user that the activity should be assigned to. The allowed user identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the user

username

(semi-optional)

String

The username of the user

unit_identifier

(semi-optional)

Identifier

The identifier of the unit that the activity should be assigned to. The allowed unit identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the Unit

name

(semi-optional)

String

The name of the Unit

alternative_code

(semi-optional)

String

The alternative code of the Unit

activity_performed_for object parameter data

Name

Type

Description

subscription_identifier

Subscription object

The subscription which is related with the activity. The allowed subscription identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of subscription

number

(semi-optional)

String

The number of subscription

job_identifier

Job object

The job which is related with the activity . The allowed job identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the job

number

(semi-optional)

String

The number of the job

service_request_identifier

Service Request Identifier

The service request which is related with the activity. The allowed service request identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the service request

number

(semi-optional)

String

The number of the service request

lead_identifier

Lead Identifier

The lead which is related with the activity. The allowed lead identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the lead

number

(semi-optional)

String

The number of the lead

activity_services_to_be_provided object parameter data

Name

Type

Description

action

(mandatory)

String

Defines if a new or existing information will be updated.The supported values are the following:

ADD, UPDATE, REMOVE

activity_service_identifier

(mandatory and applicable only on update or remove)

Activity Service Identifier

The identifier of the activity service to be updated. The allowed activity service identifier fields are the following:

Name

Type

Description

id

(mandatory)

String

The ID of the activity service

product_identifier

(mandatory and applicable only on add)

Product Identifier

The product classified as one time service which is related with the one time service

Name

Type

Description

id

(semi-optional)

String

The ID of the product

code

(semi-optional)

String

The code of the product

alternative_code

(semi-optional)

String

The alternative code of the product

time_spend

(optional)

Time Period Object

The time that was spend on each service, measured in minutes, hours, days, weeks, months and years.

resource_request

(optional and applicable only on add)

Resource Request Object

The request for resources needed in order to deliver the specified service

Referred Parameter Objects Data

time period parameter object data

Name

Type

Description

time_period_value

(mandatory)

Number

The time period value

time_period_uot

(mandatory)

String

The time period unit of time

The supported values are the following: MINUTES, HOURS, DAYS, WEEKS, MONTHS, YEARS

activity_resource_request object parameter data

Name

Type

Description

requested_by_business_unit_identifier

(mandatory)

Business Unit Identifier

The Identifier of the business unit that is requesting the resource. The available business unit Identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the business unit

name

(semi-optional)

String

The code of the business unit

code

(semi-optional)

String

The code of the business unit

Available from CRM.COM R18.0.0

requested_by_group_identifier

(mandatory)

Group Identifier

The Identifier of the Group that is requesting the resource. The available Group Identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the group

name

(semi-optional)

String

The code of the group

alternative_code

(semi-optional)

String

The alternative code of the group

Deprecated from CRM.COM R18.0.0

requested_by_unit_identifier

(mandatory)

Unit Identifier

The Identifier of the Unit that is requesting the resource. The available Unit Identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the Unit

name

(semi-optional)

String

The name of the Unit

alternative_code

(semi-optional)

String

The alternative code of the Unit

Deprecated from CRM.COM R18.0.0

requested_by_user_identifier

(mandatory)

User Identifier

The Identifier of the User that is requesting the resource. The available User Identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the user

username

(semi-optional)

String

The username of the user

number_of_resources

(optional)

Number

The number of required resources

planned_date

(mandatory)

Date

The planned date

from_time

(mandatory)

String

The from time that the required resource should be start.

to_time

(mandatory)

String

The from time that the required resource should be end.

requested_resource_plan_entry _identifier

(mandatory)

Resource Plan Entry Identifier

The identifier of the resource plan entry which should be reserved for this resource request, in the case were the resource request was accepted. The available resource plan entry identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the resource plan entry

number

(semi-optional)

String

The number of the resource plan entry

description

(optional)

String

The description of the resource request

udf_string_1

(optional)

String

User Defined Field of type String

udf_string_2

(optional)

String

User Defined Field of type String

udf_string_3

(optional)

String

User Defined Field of type String

udf_string_4

(optional)

String

User Defined Field of type String

udf_string_5

(optional)

String

User Defined Field of type String

udf_string_6

(optional)

String

User Defined Field of type String

udf_string_7

(optional)

String

User Defined Field of type String

udf_string_8

(optional)

String

User Defined Field of type String

udf_float_1

(optional)

Float

User Defined Field of type Float

udf_float_2

(optional)

Float

User Defined Field of type Float

udf_float_3

(optional)

Float

User Defined Field of type Float

udf_float_4

(optional)

Float

User Defined Field of type Float

udf_date_1

(optional)

Date

User Defined Field of type Date

udf_date_2

(optional)

Date

User Defined Field of type Date

udf_date_3

(optional)

Date

User Defined Field of type Date

udf_date_4

(optional)

Date

User Defined Field of type Date

Restrictions

It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

Name	Type	Description
id	String	The ID of the retrieved activity
number	String	The number of the retrieved activity
description	String	The description of the retrieved activity
notes	String	The notes of the retrieved activity
life_cycle_state	String	The life cycle state of the retrieved activity which can be PENDING, IN PROGRESS, COMPLETED, CANCELLED
start_date	Date	The date that the activity is created
expected_completion_date	Date	The date that the activity is expected to be completed
actual_completed_date	Date	The date that the activity is actually completed
udf_string_1	String	User Defined Field of type String
udf_string_2	String	User Defined Field of type String
udf_string_3	String	User Defined Field of type String
udf_string_4	String	User Defined Field of type String
udf_string_5	String	User Defined Field of type String
udf_string_6	String	User Defined Field of type String
udf_string_7	String	User Defined Field of type String
udf_string_8	String	User Defined Field of type String
udf_string_9	String	User Defined Field of type String
udf_string_10	String	User Defined Field of type String
udf_string_11	String	User Defined Field of type String
udf_string_12	String	User Defined Field of type String
udf_string_13	String	User Defined Field of type String
udf_string_14	String	User Defined Field of type String
udf_string_15	String	User Defined Field of type String
udf_string_16	String	User Defined Field of type String
udf_float_1	Float	User Defined Field of type Float
udf_float_2	Float	User Defined Field of type Float
udf_float_3	Float	User Defined Field of type Float
udf_float_4	Float	User Defined Field of type Float
udf_float_5	Float	User Defined Field of type Float
udf_float_6	Float	User Defined Field of type Float
udf_float_7	Float	User Defined Field of type Float
udf_float_8	Float	User Defined Field of type Float
udf_float_9	Float	User Defined Field of type Float
udf_float_10	Float	User Defined Field of type Float
udf_date_1	Date	User Defined Field of type Date
udf_date_2	Date	User Defined Field of type Date
udf_date_3	Date	User Defined Field of type Date
udf_date_4	Date	User Defined Field of type Date
udf_date_5	Date	User Defined Field of type Date
udf_date_6	Date	User Defined Field of type Date
udf_date_7	Date	User Defined Field of type Date
udf_date_8	Date	User Defined Field of type Date
udf_date_9	Date	User Defined Field of type Date
udf_date_10	Date	User Defined Field of type Date
assigned_to	Assign Object	The assignment information of the retrieved activity
type	Activity type object	The type information of the retrieved activity
status	Activity Status object	The status information of the retrieved activity
category	Activity Category object	The categories information of the retrieved activity
estimated_completion_time	Time Period Object	The time that is estimated to complete the activity, measured in MINUTES, HOURS, DAYS, WEEKS, YEARS From CRM.COM R17.0.0, YEARS is deprecated
time_to_completion	Time Period Object	The time that is left up to the expected completion date
time_overdue	Time Period Object	The time past the expected completion date
performed_for	Performed for object	The entities which are related with the activity and can include Subscriptions, Jobs
contact_information	Contact Information object	The contact information related with the specified activity
cancellation_reason	Activities Cancellation Object	The reason that the activity was cancelled. This is applicable only if the activity is on a cancelled life cycle state
owned_by_group	Group object	The group that is owning the activity Deprecated from CRM.COM R18.0.0 (replaced with owned_by_business_unit)
owned_by_business_unit	Business Unit Object	The business unit that is owning the activity Available from CRM.COM R18.0.0
privacy_level	Privacy level object	The activity privacy level Deprecated from CRM.COM R18.0.0
log_information	Log Information Object	The log information related with the retrieved activity
services_to_be_provided_set	Services to be Provided object	The services that will be provided as part of the activity and the time that was spend on each one, measured in minutes, hours, days, weeks, months and years.

Referred Objects Response Data

assigned_to object response data

Name	Type	Description
user	User object	The user which is assigned with the retrieved activity
business_unit	Business Unit object	The business unit which is assigned with the retrieved activity Available from CRM.COM R18.0.0
unit	Unit object	The unit which is assigned with the retrieved activity Deprecated from CRM.COM R18.0.0

Referred Objects Response Data

user object response data

Name	Type	Description
id	String	The ID of the retrieved user
username	String	The user name of the retrieved user
person_name	String	The full name of the retrieved user
email	String	The email of the retrieved user

business unit object response data

Name	Type	Description
id	String	The ID of the retrieved business unit
name	String	The name of the retrieved business unit
code	String	The code of the retrieved business unit
unified_code	String	The unified code of the retrieved business unit
description	String	The description of the retrieved business unit
parent_business_unit_name	String	The name of the parent business unit that the retrieved business unit belongs to

unit object response data

Name	Type	Description
id	String	The ID of the retrieved unit
name	String	The name of the retrieved unit
group_name	String	The name of the group that the retrieved unit belongs to
community_name	String	The name of the community that the retrieved unit belongs to
alternative_code	String	The alternative code of the retrieved unit
description	String	The description of the retrieved unit

activity_type object response data

Name	Type	Description
id	String	The ID of the retrieved activity type
name	String	The name of the retrieved activity type
alternative_code	String	The alternative code of the retrieved activity type
description	String	A description of the retrieved activity type

activity_status object response data

Name	Type	Description
id	String	The ID of the retrieved activity status
name	String	The name of the retrieved activity status
alternative_code	String	The alternative code of the retrieved activity status
description	String	A description of the retrieved activity status
life_cycle_state	String	The life cycle state related with the retrieved activity status. The supported life cycle states are the following: PENDING, IN_PROGRESS,COMPLETED,CANCELLED

activity_category response data object

Name	Type	Description
Id	String	The ID of the retrieved activity category
name	String	The Name of the retrieved activity category
code	String	The code of the retrieved activity category
description	String	The description of the retrieved activity category

period object response data

Name

Type

Description

time_period_value

Number

The time period value

time_period_uot

String

The time period unit of time. The supported values are the following:

MINUTES, HOURS, DAYS, WEEKS, MONTHS, YEARS

activity_performed_for object response data

Name	Type	Description
subscription	Subscription object	The subscription which is related with the retrieved activity
job	Job object	The job which is related with the retrieved activity
service_request	Service Request Object	The service request which is related with the activity
lead	Lead Object	The lead which is related with the activity

Referred Objects Response Data

subscription object response data

Name	Type	Description
id	String	The ID of the retrieved subscription
number	String	The number of the retrieved subscription
life_cycle_state	String	The life cycle state of the subscription. One of the following values is returned DRAFT, EFFECTIVE, NOT_EFFECTIVE, SHORT_TERM_EFFECTIVE, SHORT_TERM_NOT_EFFECTIVE, IN_RESTING, CANCELLED, REGRETTED, REPLACED, PENDING_VERIFICATION REPLACED life cycle state available from CRM.COM R14.0.0, deprecated in CRM.COM R17.0.0 PENDING_VERIFICATION life cycle state available from CRM.COM R15.0.0
first_activated_date	Date	The date that the subscription became effective for the first time (i.e. the date that the first effective period of that subscription started) Available from CRM.COM R9.0.0
rating_state	String	The rating state of the retrieved subscription that can be PENDING or COMPLETED Available from CRM.COM R9.0.0
accounts_receivable	Accounts receivable object	The accounts receivable owning the subscriptions
type	Subscription type object	The type of the retrieved subscription

Referred Objects Response Data

accounts_receivable object response data

Name	Type	Description
id	String	The ID of the retrieved accounts receivable
number	String	The number of the retrieved accounts receivable
name	String	The name of the retrieved accounts receivable
life_cycle_state	String	The life cycle state of the accounts receivable. One of the following values is returned: ACTIVE, SUSPENDED, TERMINATED
account_owner	Contact information object	The contact information owning the accounts receivable

Referred Objects Response Data

contact_information object response data

Name	Type	Description
id	String	The ID of the retrieved contact information
type	String	The type of the retrieved contact information which can be PERSON or COMPANY
life_cycle_state	String	The lifecycle state of the retrieved contact information which can be MARKETING or FINANCIAL
name	String	The full name of the retrieved contact information
first_name	String	The first name of the retrieved contact information
middle_name	String	The middle name of the retrieved contact information
last_name	String	The last name of the retrieved contact information
title	String	The title of the retrieved contact information
company_name	Sting	The company name of the retrieved contact information
demographics	Demographics Object	The demographics information of the retrieved contact information
company_profile	Company profile object	The company profile of the retrieve contact information

Referred Objects Response Data

demographics object response data

Name	Type	Description
gender	String	The gender of the retrieved contact information which can be MALE or FEMALE
id_number	String	The ID number of the retrieved contact information
id_number_expiration_date	Date	The ID number's expiration date of the retrieved contact information Available from CRM.COM R14.0.0
passport_number	String	The passport number of the retrieved contact information
passport_number_expiration_date	Date	The passport's expiration date of the retrieved contact information Available from CRM.COM R14.0.0
social_security_number	String	The social security number of the retrieved contact information
date_of_birth	Date of Birth Object	The date of birth of the retrieved contact information
name_day	Name Day Object	The name day of the retrieved contact information
country_of_residence	Country Object	The country of residence of the retrieved contact information
id_issued_by_country	Country Object	The ID issued country of retrieved contact information
passport_issued_by_country	Country Object	The passport issued country of retrieved contact information
industry	Industry Object	The industry of retrieved contact information
industry_sector	Industry sector Object	The sector of retrieved contact information

Referred Objects Response Data

date_of_birth object response data

Name	Type	Description
day	Integer	The day of the retrieved date of birth
month	Integer	The month of the retrieved date of birth
year	Integer	The year of the retrieved date of birth

name_day object response data

Name	Type	Description
day	Integer	The day of the retrieved name day
month	Integer	The month of the retrieved name day

country object response data

Name	Type	Description
id	String	The id of the retrieved country
name	String	The name of the retrieved country
alternative_code	String	The alternative code of the retrieved country
dialing_code	String	The dialing code of the retrieved country Available from CRM.COM R15.1.0
two_character_code	String	The two character code of the retrieved country
three_character_code	String	The three character code of the retrieved country
country_flag	Image Object	The flag of the retrieved country Available from CRM.COM R15.1.0

Referred Objects Response Data

country_flag object response data

Name	Type	Description
id	String	The ID of the retrieved country flag
file	File Object	The information of the attached file

Referred Objects Response Data

file object response data

Name	Type	Description
file_name	String	The name of the file
file_content_url	String	The url that can be used to access the actual content of the file
file_mime_type	String	The mime type of the attached file

industry object response data

Name	Type	Description
id	String	The id of the retrieved industry
name	String	The name of the retrieved industry
code	String	The code of the retrieved industry

industry sector object response data

Name	Type	Description
id	String	The id of the retrieved industry sector
name	String	The name of the retrieved industry sector
alternative_code	String	The alternative code of the retrieved industry sector

company profile object response data

Name	Type	Description
profile_year	Number	The profile year of the retrieved contact information
annual_turnover	Number	The annual turnover of the retrieved contact information
established_date	Date	The established date of the retrieved contact information
number_of_employees	Number	The number of employees of the retrieved contact information
registration_number	String	The registration number of the retrieved contact information
vat_registration_number	String	The vat registration number of the retrieved contact information
vat_registered_by	String	The vat registration by of the retrieved contact information
vat_registration_date	Date	The vat registration date of the retrieved contact information
tax_reference_number	String	The tax referenece number of the retrieved contact information
registered_in_country	Country Object	The country of residence of the retrieved contact information
industry	Industry Object	The industry of retrieved contact information
industry_sector	Industry sector Object	The sector of retrieved contact information

Referred Objects Response Data

country object response data

Name	Type	Description
id	String	The id of the retrieved country
name	String	The name of the retrieved country
alternative_code	String	The alternative code of the retrieved country
dialing_code	String	The dialing code of the retrieved country Available from CRM.COM R15.1.0
two_character_code	String	The two character code of the retrieved country
three_character_code	String	The three character code of the retrieved country
country_flag	Image Object	The flag of the retrieved country Available from CRM.COM R15.1.0

Referred Objects Response Data

country_flag object response data

Name	Type	Description
id	String	The ID of the retrieved country flag
file	File Object	The information of the attached file

Referred Objects Response Data

file object response data

Name	Type	Description
file_name	String	The name of the file
file_content_url	String	The url that can be used to access the actual content of the file
file_mime_type	String	The mime type of the attached file

industry object response data

Name	Type	Description
id	String	The id of the retrieved industry
name	String	The name of the retrieved industry
code	String	The code of the retrieved industry

industry sector object response data

Name	Type	Description
id	String	The id of the retrieved industry sector
name	String	The name of the retrieved industry sector
alternative_code	String	The alternative code of the retrieved industry sector

subscription type object response data

Name	Type	Description
id	String	The ID of the retrieved subscription type
name	String	The name of the retrieved subscription type
alternative_code	String	The alternative code of the retrieved subscription type
description	String	A description of the retrieved subscription type
classification	String	The classification of the retrieved subscription type, Flexible or Package Available from CRM.COM R14.0.0 Deprecated from CRM.COM R17.0.0

job object response data

Name	Type	Description
id	String	The ID of the retrieved job
number	String	The number of the retrieved job
description	String	The description of the retrieved job
life_cycle_state	String	The life cycle state of the retrieved job The supported options are DRAFT PENDING IN PROGRESS COMPLETED CANCELLED
rating_state	String	The rating state of the retrieved subscription that can be PENDING or COMPLETED Available from CRM.COM R9.0.0
accounts_receivable	Accounts Receivable object	The accounts receivable related with the specified job
type	Job type object	The type information of the retrieved job Available from CRM.COM R11.2.0

Referred Objects Response Data

accounts_receivable object response data

Name	Type	Description
id	String	The ID of the retrieved accounts receivable
number	String	The number of the retrieved accounts receivable
name	String	The name of the retrieved accounts receivable
life_cycle_state	String	The life cycle state of the accounts receivable. One of the following values is returned: ACTIVE, SUSPENDED, TERMINATED
account_owner	Contact information object	The contact information owning the accounts receivable

Referred Objects Response Data

contact_information object response data

Name	Type	Description
id	String	The ID of the retrieved contact information
type	String	The type of the retrieved contact information which can be PERSON or COMPANY
life_cycle_state	String	The lifecycle state of the retrieved contact information which can be MARKETING or FINANCIAL
name	String	The full name of the retrieved contact information
first_name	String	The first name of the retrieved contact information
middle_name	String	The middle name of the retrieved contact information
last_name	String	The last name of the retrieved contact information
title	String	The title of the retrieved contact information
company_name	Sting	The company name of the retrieved contact information
demographics	Demographics Object	The demographics information of the retrieved contact information
company_profile	Company profile object	The company profile of the retrieve contact information

Referred Objects Response Data

demographics object response data

Name	Type	Description
gender	String	The gender of the retrieved contact information which can be MALE or FEMALE
id_number	String	The ID number of the retrieved contact information
id_number_expiration_date	Date	The ID number's expiration date of the retrieved contact information Available from CRM.COM R14.0.0
passport_number	String	The passport number of the retrieved contact information
passport_number_expiration_date	Date	The passport's expiration date of the retrieved contact information Available from CRM.COM R14.0.0
social_security_number	String	The social security number of the retrieved contact information
date_of_birth	Date of Birth Object	The date of birth of the retrieved contact information
name_day	Name Day Object	The name day of the retrieved contact information
country_of_residence	Country Object	The country of residence of the retrieved contact information
id_issued_by_country	Country Object	The ID issued country of retrieved contact information
passport_issued_by_country	Country Object	The passport issued country of retrieved contact information
industry	Industry Object	The industry of retrieved contact information
industry_sector	Industry sector Object	The sector of retrieved contact information

Referred Objects Response Data

date_of_birth object response data

Name	Type	Description
day	Integer	The day of the retrieved date of birth
month	Integer	The month of the retrieved date of birth
year	Integer	The year of the retrieved date of birth

name_day object response data

Name	Type	Description
day	Integer	The day of the retrieved name day
month	Integer	The month of the retrieved name day

country object response data

Name	Type	Description
id	String	The id of the retrieved country
name	String	The name of the retrieved country
alternative_code	String	The alternative code of the retrieved country
dialing_code	String	The dialing code of the retrieved country Available from CRM.COM R15.1.0
two_character_code	String	The two character code of the retrieved country
three_character_code	String	The three character code of the retrieved country
country_flag	Image Object	The flag of the retrieved country Available from CRM.COM R15.1.0

Referred Objects Response Data

country_flag object response data

Name	Type	Description
id	String	The ID of the retrieved country flag
file	File Object	The information of the attached file

Referred Objects Response Data

file object response data

Name	Type	Description
file_name	String	The name of the file
file_content_url	String	The url that can be used to access the actual content of the file
file_mime_type	String	The mime type of the attached file

industry object response data

Name	Type	Description
id	String	The id of the retrieved industry
name	String	The name of the retrieved industry
code	String	The code of the retrieved industry

industry sector object response data

Name	Type	Description
id	String	The id of the retrieved industry sector
name	String	The name of the retrieved industry sector
alternative_code	String	The alternative code of the retrieved industry sector

company profile object response data

Name	Type	Description
profile_year	Number	The profile year of the retrieved contact information
annual_turnover	Number	The annual turnover of the retrieved contact information
established_date	Date	The established date of the retrieved contact information
number_of_employees	Number	The number of employees of the retrieved contact information
registration_number	String	The registration number of the retrieved contact information
vat_registration_number	String	The vat registration number of the retrieved contact information
vat_registered_by	String	The vat registration by of the retrieved contact information
vat_registration_date	Date	The vat registration date of the retrieved contact information
tax_reference_number	String	The tax referenece number of the retrieved contact information
registered_in_country	Country Object	The country of residence of the retrieved contact information
industry	Industry Object	The industry of retrieved contact information
industry_sector	Industry sector Object	The sector of retrieved contact information

Referred Objects Response Data

country object response data

Name	Type	Description
id	String	The id of the retrieved country
name	String	The name of the retrieved country
alternative_code	String	The alternative code of the retrieved country
dialing_code	String	The dialing code of the retrieved country Available from CRM.COM R15.1.0
two_character_code	String	The two character code of the retrieved country
three_character_code	String	The three character code of the retrieved country
country_flag	Image Object	The flag of the retrieved country Available from CRM.COM R15.1.0

Referred Objects Response Data

country_flag object response data

Name	Type	Description
id	String	The ID of the retrieved country flag
file	File Object	The information of the attached file

Referred Objects Response Data

file object response data

Name	Type	Description
file_name	String	The name of the file
file_content_url	String	The url that can be used to access the actual content of the file
file_mime_type	String	The mime type of the attached file

industry object response data

Name	Type	Description
id	String	The id of the retrieved industry
name	String	The name of the retrieved industry
code	String	The code of the retrieved industry

industry sector object response data

Name	Type	Description
id	String	The id of the retrieved industry sector
name	String	The name of the retrieved industry sector
alternative_code	String	The alternative code of the retrieved industry sector

job_type response data object

Name	Type	Description
Id	String	The ID of the retrieved job type
name	String	The Name of the retrieved job type
alternative_code	String	The Alternative Code of the retrieved job type
description	String	The Description of the retrieved job type
billing_directive	String	The billing directive of the retrieved job type The supported billing directive options are BILLABLE NOT_BILLABLE Available from CRM.COM R10.0.0
billing_method	String	The billing method of the retrieved job type. Applicable only for billable job types with fulfillment scope GENERIC_PURPOSE The supported billing methods are BILL_ON_STARTING_PROGRESS BILL_ON_COMPLETION Available from CRM.COM R10.0.0 From CRM.COM R15.0.0 and onward, this attribute will be deprecated
fulfillment_scope	String	The fulfillment scope of the retrieved job type The supported fulfillment scopes are GENERIC_PURPOSE NEW_SUBSCRIPTION ACTIVATE_SUBSCRIPTION DEACTIVATE_SUBSCRIPTION CANCEL_SUBSCRIPTION ADD_SUBSCRIPTION_SERVICES CANCEL_SUBSCRIPTION_SERVICES CHANGE_SUBSCRIPTION_LOCATION SWAP_SUBSCRIPTION_SERVICES SWAP_SUBSCRIPTION_INSTALLED_ITEMS REPLACE_PHYSICAL_GOODS The following fulfillment scopes will be available from CRM.COM R8.0.0 ACTIVATE_SUBSCRIPTION, DEACTIVATE_SUBSCRIPTION, CANCEL_SUBSCRIPTION, ADD_SUBSCRIPTION_SERVICES, CANCEL_SUBSCRIPTION_SERVICES, CHANGE_SUBSCRIPTION_LOCATION The following fulfillment scopes will be available from CRM.COM R9.0.0 SWAP_SUBSCRIPTION_SERVICES, SWAP_SUBSCRIPTION_INSTALLED_ITEMS The following fulfillment scope will be available from CRM.COM R11.0.0 REPLACE_PHYSICAL_GOODS From CRM.COM R15.0.0 and onward, all fulfillment scopes* will be deprecated*
fulfillment_method	String	The fulfillment method of the retrieved job type The supported fulfillment methods are BASED_ON_ORDERED_ITEMS BASED_ON_DELIVERED_ITEMS From CRM.COM R15.0.0 and onward, this attribute will be deprecated

service_request object response data

Name	Type	Description
id	String	The ID of the retrieved service request
number	String	The number of the retrieved service request
description	String	The description of the retrieved service request
life_cycle_state	String	The life cycle state of the retrieved service request which can be PENDING, RESPONDED, TEMPORARY_RESOLVED, FINAL_RESOLVED, COMPLETED
accounts_receivable	Accounts Receivable object	The accounts receivable related with the specified service request

Referred Objects Response Data

accounts_receivable object response data

Name	Type	Description
id	String	The ID of the retrieved accounts receivable
number	String	The number of the retrieved accounts receivable
name	String	The name of the retrieved accounts receivable
life_cycle_state	String	The life cycle state of the accounts receivable. One of the following values is returned: ACTIVE, SUSPENDED, TERMINATED
account_owner	Contact information object	The contact information owning the accounts receivable

Referred Objects Response Data

contact_information object response data

Name	Type	Description
id	String	The ID of the retrieved contact information
type	String	The type of the retrieved contact information which can be PERSON or COMPANY
life_cycle_state	String	The lifecycle state of the retrieved contact information which can be MARKETING or FINANCIAL
name	String	The full name of the retrieved contact information
first_name	String	The first name of the retrieved contact information
middle_name	String	The middle name of the retrieved contact information
last_name	String	The last name of the retrieved contact information
title	String	The title of the retrieved contact information
company_name	Sting	The company name of the retrieved contact information
demographics	Demographics Object	The demographics information of the retrieved contact information
company_profile	Company profile object	The company profile of the retrieve contact information

Referred Objects Response Data

demographics object response data

Name	Type	Description
gender	String	The gender of the retrieved contact information which can be MALE or FEMALE
id_number	String	The ID number of the retrieved contact information
id_number_expiration_date	Date	The ID number's expiration date of the retrieved contact information Available from CRM.COM R14.0.0
passport_number	String	The passport number of the retrieved contact information
passport_number_expiration_date	Date	The passport's expiration date of the retrieved contact information Available from CRM.COM R14.0.0
social_security_number	String	The social security number of the retrieved contact information
date_of_birth	Date of Birth Object	The date of birth of the retrieved contact information
name_day	Name Day Object	The name day of the retrieved contact information
country_of_residence	Country Object	The country of residence of the retrieved contact information
id_issued_by_country	Country Object	The ID issued country of retrieved contact information
passport_issued_by_country	Country Object	The passport issued country of retrieved contact information
industry	Industry Object	The industry of retrieved contact information
industry_sector	Industry sector Object	The sector of retrieved contact information

Referred Objects Response Data

date_of_birth object response data

Name	Type	Description
day	Integer	The day of the retrieved date of birth
month	Integer	The month of the retrieved date of birth
year	Integer	The year of the retrieved date of birth

name_day object response data

Name	Type	Description
day	Integer	The day of the retrieved name day
month	Integer	The month of the retrieved name day

country object response data

Name	Type	Description
id	String	The id of the retrieved country
name	String	The name of the retrieved country
alternative_code	String	The alternative code of the retrieved country
dialing_code	String	The dialing code of the retrieved country Available from CRM.COM R15.1.0
two_character_code	String	The two character code of the retrieved country
three_character_code	String	The three character code of the retrieved country
country_flag	Image Object	The flag of the retrieved country Available from CRM.COM R15.1.0

Referred Objects Response Data

country_flag object response data

Name	Type	Description
id	String	The ID of the retrieved country flag
file	File Object	The information of the attached file

Referred Objects Response Data

file object response data

Name	Type	Description
file_name	String	The name of the file
file_content_url	String	The url that can be used to access the actual content of the file
file_mime_type	String	The mime type of the attached file

industry object response data

Name	Type	Description
id	String	The id of the retrieved industry
name	String	The name of the retrieved industry
code	String	The code of the retrieved industry

industry sector object response data

Name	Type	Description
id	String	The id of the retrieved industry sector
name	String	The name of the retrieved industry sector
alternative_code	String	The alternative code of the retrieved industry sector

company profile object response data

Name	Type	Description
profile_year	Number	The profile year of the retrieved contact information
annual_turnover	Number	The annual turnover of the retrieved contact information
established_date	Date	The established date of the retrieved contact information
number_of_employees	Number	The number of employees of the retrieved contact information
registration_number	String	The registration number of the retrieved contact information
vat_registration_number	String	The vat registration number of the retrieved contact information
vat_registered_by	String	The vat registration by of the retrieved contact information
vat_registration_date	Date	The vat registration date of the retrieved contact information
tax_reference_number	String	The tax referenece number of the retrieved contact information
registered_in_country	Country Object	The country of residence of the retrieved contact information
industry	Industry Object	The industry of retrieved contact information
industry_sector	Industry sector Object	The sector of retrieved contact information

Referred Objects Response Data

country object response data

Name	Type	Description
id	String	The id of the retrieved country
name	String	The name of the retrieved country
alternative_code	String	The alternative code of the retrieved country
dialing_code	String	The dialing code of the retrieved country Available from CRM.COM R15.1.0
two_character_code	String	The two character code of the retrieved country
three_character_code	String	The three character code of the retrieved country
country_flag	Image Object	The flag of the retrieved country Available from CRM.COM R15.1.0

Referred Objects Response Data

country_flag object response data

Name	Type	Description
id	String	The ID of the retrieved country flag
file	File Object	The information of the attached file

Referred Objects Response Data

file object response data

Name	Type	Description
file_name	String	The name of the file
file_content_url	String	The url that can be used to access the actual content of the file
file_mime_type	String	The mime type of the attached file

industry object response data

Name	Type	Description
id	String	The id of the retrieved industry
name	String	The name of the retrieved industry
code	String	The code of the retrieved industry

industry sector object response data

Name	Type	Description
id	String	The id of the retrieved industry sector
name	String	The name of the retrieved industry sector
alternative_code	String	The alternative code of the retrieved industry sector

lead object response data

Name	Type	Description
id	String	The ID of the retrieved lead
number	String	The number of the retrieved lead
description	String	The description of the retrieved lead
life_cycle_state	String	The life cycle state of the retrieved lead which can be PENDING, IN_PROGRESS, LOST, WON
contact_information	Contact Information object	The contact information related with the specified lead

Referred Objects Response Data

contact_information object response data

Name	Type	Description
id	String	The ID of the retrieved contact information
type	String	The type of the retrieved contact information which can be PERSON or COMPANY
life_cycle_state	String	The lifecycle state of the retrieved contact information which can be MARKETING or FINANCIAL
name	String	The full name of the retrieved contact information
first_name	String	The first name of the retrieved contact information
middle_name	String	The middle name of the retrieved contact information
last_name	String	The last name of the retrieved contact information
title	String	The title of the retrieved contact information
company_name	Sting	The company name of the retrieved contact information
demographics	Demographics Object	The demographics information of the retrieved contact information
company_profile	Company profile object	The company profile of the retrieve contact information

Referred Objects Response Data

demographics object response data

Name	Type	Description
gender	String	The gender of the retrieved contact information which can be MALE or FEMALE
id_number	String	The ID number of the retrieved contact information
id_number_expiration_date	Date	The ID number's expiration date of the retrieved contact information Available from CRM.COM R14.0.0
passport_number	String	The passport number of the retrieved contact information
passport_number_expiration_date	Date	The passport's expiration date of the retrieved contact information Available from CRM.COM R14.0.0
social_security_number	String	The social security number of the retrieved contact information
date_of_birth	Date of Birth Object	The date of birth of the retrieved contact information
name_day	Name Day Object	The name day of the retrieved contact information
country_of_residence	Country Object	The country of residence of the retrieved contact information
id_issued_by_country	Country Object	The ID issued country of retrieved contact information
passport_issued_by_country	Country Object	The passport issued country of retrieved contact information
industry	Industry Object	The industry of retrieved contact information
industry_sector	Industry sector Object	The sector of retrieved contact information

Referred Objects Response Data

date_of_birth object response data

Name	Type	Description
day	Integer	The day of the retrieved date of birth
month	Integer	The month of the retrieved date of birth
year	Integer	The year of the retrieved date of birth

name_day object response data

Name	Type	Description
day	Integer	The day of the retrieved name day
month	Integer	The month of the retrieved name day

country object response data

Name	Type	Description
id	String	The id of the retrieved country
name	String	The name of the retrieved country
alternative_code	String	The alternative code of the retrieved country
dialing_code	String	The dialing code of the retrieved country Available from CRM.COM R15.1.0
two_character_code	String	The two character code of the retrieved country
three_character_code	String	The three character code of the retrieved country
country_flag	Image Object	The flag of the retrieved country Available from CRM.COM R15.1.0

Referred Objects Response Data

country_flag object response data

Name	Type	Description
id	String	The ID of the retrieved country flag
file	File Object	The information of the attached file

Referred Objects Response Data

file object response data

Name	Type	Description
file_name	String	The name of the file
file_content_url	String	The url that can be used to access the actual content of the file
file_mime_type	String	The mime type of the attached file

industry object response data

Name	Type	Description
id	String	The id of the retrieved industry
name	String	The name of the retrieved industry
code	String	The code of the retrieved industry

industry sector object response data

Name	Type	Description
id	String	The id of the retrieved industry sector
name	String	The name of the retrieved industry sector
alternative_code	String	The alternative code of the retrieved industry sector

company profile object response data

Name	Type	Description
profile_year	Number	The profile year of the retrieved contact information
annual_turnover	Number	The annual turnover of the retrieved contact information
established_date	Date	The established date of the retrieved contact information
number_of_employees	Number	The number of employees of the retrieved contact information
registration_number	String	The registration number of the retrieved contact information
vat_registration_number	String	The vat registration number of the retrieved contact information
vat_registered_by	String	The vat registration by of the retrieved contact information
vat_registration_date	Date	The vat registration date of the retrieved contact information
tax_reference_number	String	The tax referenece number of the retrieved contact information
registered_in_country	Country Object	The country of residence of the retrieved contact information
industry	Industry Object	The industry of retrieved contact information
industry_sector	Industry sector Object	The sector of retrieved contact information

Referred Objects Response Data

country object response data

Name	Type	Description
id	String	The id of the retrieved country
name	String	The name of the retrieved country
alternative_code	String	The alternative code of the retrieved country
dialing_code	String	The dialing code of the retrieved country Available from CRM.COM R15.1.0
two_character_code	String	The two character code of the retrieved country
three_character_code	String	The three character code of the retrieved country
country_flag	Image Object	The flag of the retrieved country Available from CRM.COM R15.1.0

Referred Objects Response Data

country_flag object response data

Name	Type	Description
id	String	The ID of the retrieved country flag
file	File Object	The information of the attached file

Referred Objects Response Data

file object response data

Name	Type	Description
file_name	String	The name of the file
file_content_url	String	The url that can be used to access the actual content of the file
file_mime_type	String	The mime type of the attached file

industry object response data

Name	Type	Description
id	String	The id of the retrieved industry
name	String	The name of the retrieved industry
code	String	The code of the retrieved industry

industry sector object response data

Name	Type	Description
id	String	The id of the retrieved industry sector
name	String	The name of the retrieved industry sector
alternative_code	String	The alternative code of the retrieved industry sector

contact_information object response data

Name	Type	Description
id	String	The ID of the retrieved contact information
type	String	The type of the retrieved contact information which can be PERSON or COMPANY
life_cycle_state	String	The lifecycle state of the retrieved contact information which can be MARKETING or FINANCIAL
name	String	The full name of the retrieved contact information
first_name	String	The first name of the retrieved contact information
middle_name	String	The middle name of the retrieved contact information
last_name	String	The last name of the retrieved contact information
title	String	The title of the retrieved contact information
company_name	Sting	The company name of the retrieved contact information
demographics	Demographics Object	The demographics information of the retrieved contact information
company_profile	Company profile object	The company profile of the retrieve contact information

Referred Objects Response Data

demographics object response data

Name	Type	Description
gender	String	The gender of the retrieved contact information which can be MALE or FEMALE
id_number	String	The ID number of the retrieved contact information
id_number_expiration_date	Date	The ID number's expiration date of the retrieved contact information Available from CRM.COM R14.0.0
passport_number	String	The passport number of the retrieved contact information
passport_number_expiration_date	Date	The passport's expiration date of the retrieved contact information Available from CRM.COM R14.0.0
social_security_number	String	The social security number of the retrieved contact information
date_of_birth	Date of Birth Object	The date of birth of the retrieved contact information
name_day	Name Day Object	The name day of the retrieved contact information
country_of_residence	Country Object	The country of residence of the retrieved contact information
id_issued_by_country	Country Object	The ID issued country of retrieved contact information
passport_issued_by_country	Country Object	The passport issued country of retrieved contact information
industry	Industry Object	The industry of retrieved contact information
industry_sector	Industry sector Object	The sector of retrieved contact information

Referred Objects Response Data

date_of_birth object response data

Name	Type	Description
day	Integer	The day of the retrieved date of birth
month	Integer	The month of the retrieved date of birth
year	Integer	The year of the retrieved date of birth

name_day object response data

Name	Type	Description
day	Integer	The day of the retrieved name day
month	Integer	The month of the retrieved name day

country object response data

Name	Type	Description
id	String	The id of the retrieved country
name	String	The name of the retrieved country
alternative_code	String	The alternative code of the retrieved country
dialing_code	String	The dialing code of the retrieved country Available from CRM.COM R15.1.0
two_character_code	String	The two character code of the retrieved country
three_character_code	String	The three character code of the retrieved country
country_flag	Image Object	The flag of the retrieved country Available from CRM.COM R15.1.0

Referred Objects Response Data

country_flag object response data

Name	Type	Description
id	String	The ID of the retrieved country flag
file	File Object	The information of the attached file

Referred Objects Response Data

file object response data

Name	Type	Description
file_name	String	The name of the file
file_content_url	String	The url that can be used to access the actual content of the file
file_mime_type	String	The mime type of the attached file

industry object response data

Name	Type	Description
id	String	The id of the retrieved industry
name	String	The name of the retrieved industry
code	String	The code of the retrieved industry

industry sector object response data

Name	Type	Description
id	String	The id of the retrieved industry sector
name	String	The name of the retrieved industry sector
alternative_code	String	The alternative code of the retrieved industry sector

company profile object response data

Name	Type	Description
profile_year	Number	The profile year of the retrieved contact information
annual_turnover	Number	The annual turnover of the retrieved contact information
established_date	Date	The established date of the retrieved contact information
number_of_employees	Number	The number of employees of the retrieved contact information
registration_number	String	The registration number of the retrieved contact information
vat_registration_number	String	The vat registration number of the retrieved contact information
vat_registered_by	String	The vat registration by of the retrieved contact information
vat_registration_date	Date	The vat registration date of the retrieved contact information
tax_reference_number	String	The tax referenece number of the retrieved contact information
registered_in_country	Country Object	The country of residence of the retrieved contact information
industry	Industry Object	The industry of retrieved contact information
industry_sector	Industry sector Object	The sector of retrieved contact information

Referred Objects Response Data

country object response data

Name	Type	Description
id	String	The id of the retrieved country
name	String	The name of the retrieved country
alternative_code	String	The alternative code of the retrieved country
dialing_code	String	The dialing code of the retrieved country Available from CRM.COM R15.1.0
two_character_code	String	The two character code of the retrieved country
three_character_code	String	The three character code of the retrieved country
country_flag	Image Object	The flag of the retrieved country Available from CRM.COM R15.1.0

Referred Objects Response Data

country_flag object response data

Name	Type	Description
id	String	The ID of the retrieved country flag
file	File Object	The information of the attached file

Referred Objects Response Data

file object response data

Name	Type	Description
file_name	String	The name of the file
file_content_url	String	The url that can be used to access the actual content of the file
file_mime_type	String	The mime type of the attached file

industry object response data

Name	Type	Description
id	String	The id of the retrieved industry
name	String	The name of the retrieved industry
code	String	The code of the retrieved industry

industry sector object response data

Name	Type	Description
id	String	The id of the retrieved industry sector
name	String	The name of the retrieved industry sector
alternative_code	String	The alternative code of the retrieved industry sector

activity_cancellation_reasons object response data

Name	Type	Description
id	String	The ID of the retrieved activity cancellation reason
name	String	The name of the retrieved activity cancellation reason
alternative_code	String	The alternative code of the retrieved activity cancellation reason
description	String	A description of the retrieved activity cancellation reason

group object response data

Name	Type	Description
id	String	The ID of the retrieved group
name	String	The name of the retrieved group
community_name	String	The name of the community that the retrieved group belongs to
alternative_code	String	The alternative code of the retrieved group
unified_code	String	The unified code of the retrieved group Available from CRM.COM R16.2.2
description	String	The description of the retrieved group

privacy_level object response data

Name	Type	Description
id	String	The id of the retrieved privacy level
number	String	The number of the retrieved privacy level
name	String	The name of the retrieved privacy level
hierarchy_level	String	The hierarchy level of the retrieved privacy level

log_information object response data

Name	Type	Description
created_date	Date	The date that the retrieved record was created
updated_date	Date	The last date that the retrieved record was updated
created_by_unit	Unit Object	The unit that created the retrieved record From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled Deprecated from CRM.COM R18.0.0
created_by_business_unit	Unit Object	The unit that created the retrieved record From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled Available from CRM.COM R18.0.0
created_by_user	User Object	The user that created the retrieved record From CRM.COM R14.1.0 and onward, person_name and email attributes will be returned as empty, if the related legacy compatibility setting is disabled
updated_by_unit	Unit Object	The last unit that updated the retrieved record From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled Deprecated from CRM.COM R18.0.0
updated_by_business_unit	Unit Object	The last unit that updated the retrieved record Available from CRM.COM R18.0.0
updated_by_user	User Object	The last user that updated the retrieved record From CRM.COM R14.1.0 and onward, person_name and email attributes will be returned as empty, if the related legacy compatibility setting is disabled

Referred Objects Response Data

unit object response data

Name	Type	Description
id	String	The ID of the retrieved unit
name	String	The name of the retrieved unit
group_name	String	The name of the group that the retrieved unit belongs to
community_name	String	The name of the community that the retrieved unit belongs to
alternative_code	String	The alternative code of the retrieved unit
description	String	The description of the retrieved unit

business unit object response data

Name	Type	Description
id	String	The ID of the retrieved business unit
name	String	The name of the retrieved business unit
code	String	The code of the retrieved business unit
unified_code	String	The unified code of the retrieved business unit
description	String	The description of the retrieved business unit
parent_business_unit_name	String	The name of the parent business unit that the retrieved business unit belongs to

user object response data

Name	Type	Description
id	String	The ID of the retrieved user
username	String	The user name of the retrieved user
person_name	String	The full name of the retrieved user
email	String	The email of the retrieved user

activity_services_to_be_provided object response data

Name	Type	Description
id	String	The ID of the retrieved activity service to be provided
time_spend	Time Period Object	The time that was spend on each service, measured in minutes, hours, days, weeks, months and years.
service	Product object	The product classified as one time service which is related with the retrieved activity service
resource_requests_set	Set of Resource Request Objects	The resource requests that were submitted against the retrieved activity service

Referred Objects Response Data

product object response data

Name	Type	Description
Id	String	The ID of the product
code	String	The code of product
alternative_code	String	The alternative code of product
description	String	The description of product
priority_level	Integer	The priority level of the product Available from CRM.COM R12.3.0
global_rate	Global Rate Object	The global rate of the retrieved product Available from CRM.COM R15.0.0
product_type	Product type object	The type of the product

Referred Objects Response Data

product_type object data response

Name	Type	Description
Id	String	The ID of the retrieved product type
name	String	The Name of the retrieved product type
alternative_code	String	The Alternative Code of the retrieved product type
description	String	The Description of the retrieved product type
classification	String	The Classification of the retrieved product type which can be SERVICES or PHYSICALGOODS
service_type	String	The Service Type of the retrieved product type which can be TERMED, USAGE, ONETIME or EXPENSE
physical_good_type	String	The physical Good Type of the retrieved product type which can be TRACEABLE or NONTRACEABLE
composition_method	String	The Composition Method of the retrieved product type which can be FLAT, FLEXIBLEBUNDLE or FIXEDBUNDLE
used_for_provisioning	Boolean	The flag shows if the retrieved product type is used for provisioning
udr_type	Usage Detail Record Type	The UDR type related with the product type. This is applicable only if the product type is classified as SERVICES and the service type is set to USAGE
meter_reading_type	Meter Reading Type	The Meter Reading type related with the product type. This is applicable only for traceable physical goods Available from CRM.COM R14.0.0

Referred Objects Response Data

usage_detail_record_type object data response

Name	Type	Description
Id	String	The ID of the retrieved usage detail record type
name	String	The Name of the retrieved usage detail record type
alternative_code	String	The Alternative Code of the retrieved usage detail record type
description	String	The Description of the retrieved usage detail record type
unit_of_measurement	String	The Unit of measurement of the retrieved usage detail record type

Referred Objects Response Data

unit_of_measurement object response data

Name	Type	Description
id	String	The identifier of the Unit of measurement
name	String	The name of the Unit of measurement
description	String	The description of the Unit of measurement
alternative_code	String	The alternative code of the Unit of measurement

meter_reading_type object data response

Name	Type	Description
Id	String	The ID of the retrieved meter reading type
name	String	The Name of the retrieved meter reading type
alternative_code	String	The Alternative Code of the retrieved meter reading type
classification	String	The Classification of the retrieved meter reading type
description	String	The Description of the retrieved meter reading type
unit_of_measurement	String	The Unit of measurement of the retrieved meter reading type

Referred Objects Response Data

unit_of_measurement object response data

Name	Type	Description
id	String	The identifier of the Unit of measurement
name	String	The name of the Unit of measurement
description	String	The description of the Unit of measurement
alternative_code	String	The alternative code of the Unit of measurement

global rate object response data

Name	Type	Description
id	String	The ID of the retrieved rate
rate_model	String	The price plan rate model which can be one of the following: QUANTITYBASED QUANTITYANDPERIODBASED BILLABLEPERIODBASED DURATIONBASED FLATFEEBASED USAGEBASED From CRM.COM R17.0.0, QUANTITYANDMATURITYBASED is renamed to QUANTITYANDPERIODBASED
global_base_amount	Number	The base price of the product in the Global Price Plan
base_rate_applied_per	String	The value for 'Base Rate Applied per' Available when the rate model is 'Quantity & Quantity Based' and it is a selection between Period Period_Item
uot	String	The 'UOT' applicable for the rate Seconds Minute Hour Day Week Month Year Available for one-time services
time_period	Time Period Object	The period and unit of time for which the base amount is applicable for. This is available only on termed services rates.
uom	String	The 'UOM' applicable for the rate Available when the product type is of Usage Service Classification

Referred Objects Response Data

period object response data

Name

Type

Description

time_period_value

Number

The time period value

time_period_uot

String

The time period unit of time. The supported values are the following:

MINUTES, HOURS, DAYS, WEEKS, MONTHS, YEARS

period object response data

Name

Type

Description

time_period_value

Number

The time period value

time_period_uot

String

The time period unit of time. The supported values are the following:

MINUTES, HOURS, DAYS, WEEKS, MONTHS, YEARS

resource request object response data

Name	Type	Description
id	String	The ID of the retrieved resource request
number	String	The number of the retrieved resource request
description	String	The description of the retrieved resource request
number_of_resources	Number	The number of required resources
from_date	Date	The start date and time of the period for which the resource is requested for
to_date	Date	The end date and time of the period for which the resource is requested for
life_cycle_state	String	The life cycle state of the retrieved resource request which can be PENDING, ACCEPTED, REJECTED or CANCELLED
requested_unit	Unit Object	The business unit that is requested as a resource Deprecated from CRM.COM R18.0.0
requested_business_unit	Business Unit Object	The business unit that is requested as a resource Available from CRM.COM R18.0.0

Referred Objects Response Data

unit object response data

Name	Type	Description
id	String	The ID of the retrieved unit
name	String	The name of the retrieved unit
group_name	String	The name of the group that the retrieved unit belongs to
community_name	String	The name of the community that the retrieved unit belongs to
alternative_code	String	The alternative code of the retrieved unit
description	String	The description of the retrieved unit

business unit object response data

Name	Type	Description
id	String	The ID of the retrieved business unit
name	String	The name of the retrieved business unit
code	String	The code of the retrieved business unit
unified_code	String	The unified code of the retrieved business unit
description	String	The description of the retrieved business unit
parent_business_unit_name	String	The name of the parent business unit that the retrieved business unit belongs to

business unit object response data

Name	Type	Description
id	String	The ID of the retrieved business unit
name	String	The name of the retrieved business unit
code	String	The code of the retrieved business unit
unified_code	String	The unified code of the retrieved business unit
description	String	The description of the retrieved business unit
parent_business_unit_name	String	The name of the parent business unit that the retrieved business unit belongs to

Examples

Example 1

HTTP Method: POST

Request:

Body:

{
    "token" :   "1B4D09A2C62B477791544314C3847FE5",
    "activity_identifier"         :    { "number" : "9" },
    "status_identifier"           :    { "name" : "Assigned"},
    "description"                  :    "Description For Activity",
    "start_date"                  :    "2014-08-01T09:00:00",
	"udf_string_1": "userfield1",
    "udf_string_2": "userfield2",
    "udf_string_3": "userfield3",
    "udf_string_4": "userfield4",
    "udf_string_5": "userfield5",
    "udf_string_6": "userfield6",
    "udf_string_7": "userfield7",
    "udf_string_8": "userfield8",
    "udf_string_9": "userfield9",
    "udf_string_10": "userfield10",
    "udf_string_11": "userfield11",
    "udf_string_12": "userfield12",
    "udf_string_13": "userfield13",
    "udf_string_14": "userfield14",
    "udf_string_15": "userfield15",
    "udf_string_16": "userfield16",
    "udf_float_1":1,
    "udf_float_2":2,
	"udf_float_3":3,
	"udf_float_4":4,
	"udf_float_5":5,
	"udf_float_6":6,
	"udf_float_7":7,
	"udf_float_8":8,
	"udf_float_9":9,
	"udf_float_10":10,
    "udf_date_1": "2011-08-01T09:00:00",
    "udf_date_2": "2012-08-01T09:00:00",
    "udf_date_3": "2013-08-01T09:00:00",
    "udf_date_4": "2014-08-01T09:00:00",
    "udf_date_5": "2015-08-01T09:00:00",
    "udf_date_6": "2016-08-01T09:00:00",
    "udf_date_7": "2017-08-01T09:00:00",
    "udf_date_8": "2018-08-01T09:00:00",
    "udf_date_9": "2019-08-01T09:00:00",
    "udf_date_10": "2020-08-01T09:00:00"
	"performed_for"              :   {
                "lead_identifier" : { "number" : "61"}
                    },
    "estimate_completion_time"     :    {
                                        "time_period_value" : 5,
                                        "time_period_uot" : "DAYS"
                                    },
   "services_to_be_provided_set":    [
                                        {
                                            "action": "add",
                                            "product_identifier" : { "code" : "Installation"},
                                            "time_spend" : {
                                                                "time_period_value" : 10,
                                                                "time_period_uot"    : "WEEKS"
                                                            },
                                           "resource_request":{
                                                            "requested_by_group_identifier" : {"name" : "Developers Group"},
                                                            "planned_date" : "2015-02-18T00:00:00",
                                                            "from_time" : "12:00",
                                                            "to_time" : "18:00",
                                                            "requested_by_unit_identifier" : {"name" : "U1"},
                                                            "requested_by_user_identifier" : {"username" : "MPAdministrator"},
                                                            "requested_resource_plan_entry_identifier" : { "number" : "1827"},
                                                            "requested_one_time_service_identifier":{"code" : "Installation"},
                                                            "number_of_resources":1
                                           }
                                        }
              ]
}

Response:

{
       "status":
       {
           "message": null,
           "description": null,
           "code": "OK"
       },
       "data":
       {
           "notes": null,
           "udf_string_10": "userfield10",
           "udf_float_1": 1,
           "udf_string_11": "userfield11",
           "udf_float_2": 2,
           "udf_string_12": "userfield12",
           "udf_float_3": 3,
           "udf_string_13": "userfield13",
           "udf_float_4": 4,
           "udf_string_14": "userfield14",
           "udf_float_5": 5,
           "udf_string_15": "userfield15",
           "udf_string_16": "userfield16",
           "udf_float_6": 6,
           "udf_string_1": "userfield1",
           "udf_string_2": "userfield2",
       	   "udf_float_7": 7,

           "performed_for":
           {
               "service_request": null,
               "lead":
               {
                   "life_cycle_state": "PENDING",
                   "number": "61",
                   "id": "FB7E2F2337BAC04BA21DAEA5B2380A7E",
                   "description": null,
                   "contact_information":
                   {
                       "last_name": "Spector",
                       "life_cycle_state": "FINANCIAL",
                       "middle_name": null,
                       "company_profile": null,
                       "title": null,
                       "type": "PERSON",
                       "first_name": "Matt",
                       "name": null,
                       "id": "58F5508072753180E10322DBCA1862EE",
                       "company_name": null,
                       "demographics":
                       {
                           "gender": "MALE",
                           "passport_issued_by_country": null,
                           "passport_number": "JB0007689",
                           "social_security_number": null,
                           "industry_sector": null,
                           "date_of_birth":
                           {
                               "month": null,
                               "day": null,
                               "year": null
                           },
                           "name_day":
                           {
                               "month": null,
                               "day": null
                           },
                           "id_number": null,
                           "id_issued_by_country": null,
                           "industry": null
                       }
                   }
               },
               "subscription": null,
               "job": null
           },
           "assign_to":
           {
               "unit":
               {
                   "group_name": null,
                   "name": "U1",
                   "id": "8B4009FA8BC8A612D0DB62B5F2AB135B",
                   "description": null,
                   "alternative_code": null
               },
               "user": null
           },
           "privacy_level":
           {
               "number": null,
               "hierarchy_level": 2,
               "name": "High",
               "id": "321ACE4A65A24800365B2B2236F5E171"
           },
           "contact_information":
           {
               "last_name": "Spector",
               "life_cycle_state": "FINANCIAL",
               "middle_name": null,
               "company_profile": null,
               "title": null,
               "type": "PERSON",
               "first_name": "Matt",
               "name": "Matt Spector",
               "id": "58F5508072753180E10322DBCA1862EE",
               "company_name": null,
               "demographics":
               {
                   "gender": "MALE",
                   "passport_issued_by_country": null,
                   "passport_number": "JB0007689",
                   "social_security_number": null,
                   "country_of_residence":
                   {
                       "name": "JAPAN",
                       "id": "237"
                   },
                   "industry_sector": null,
                   "date_of_birth":
                   {
                       "month": null,
                       "day": null,
                       "year": null
                   },
                   "name_day":
                   {
                       "month": null,
                       "day": null
                   },
                   "id_number": null,
                   "id_issued_by_country": null,
                   "industry": null
               }
           },
           "udf_string_3": "userfield3",
           "udf_float_8": 8,
           "udf_string_4": "userfield4",
           "udf_float_9": 9,
           "udf_string_5": "userfield5",
           "udf_string_6": "userfield6",
           "udf_string_7": "userfield7",
           "udf_string_8": "userfield8",
           "udf_string_9": "userfield9",
           "id": "D9C6BE3D7817C8DA8E16703CAAEC1A9A",
           "expected_completion_date": "2014-12-03T10:12:51",
           "start_date": "2014-12-02T10:12:51",
           "time_to_completion":
           {
               "time_period_value": null,
               "time_period_uot": "DAYS"
           },
           "time_overdue":
           {
               "time_period_value": 2.571428571428571,
               "time_period_uot": "MONTHS"
           },
           "owned_by_group":
           {
               "community_name": "Main Community",
               "name": "Developers Group",
               "id": "8BD400EC50DB9678F9C3573401399924",
               "description": "test2",
               "alternative_code": null
           },
           "log_information":
           {
               "updated_date": "2015-02-19T13:00:50",
               "created_by_unit":
               {
                   "community_name": "Main Community",
                   "group_name": "Main Group",
                   "name": "Admin Unit",
                   "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                   "description": "r1",
                   "alternative_code": "MG"
               },
               "created_date": "2014-12-02T10:12:51",
               "updated_by_unit":
               {
                   "community_name": "Main Community",
                   "group_name": "Main Group",
                   "name": "Admin Unit",
                   "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                   "description": "r1",
                   "alternative_code": "MG"
               },
               "created_by_user":
               {
                   "person_name": "MPAdministrator",
                   "username": "MPAdministrator",
                   "id": "1",
                   "email": "mp@ministrator.com"
               },
               "updated_by_user":
               {
                   "person_name": "Marios Lannister",
                   "username": "MPAdministrator",
                   "id": "1",
                   "email": null
               }
           },
           "udf_date_10": "2020-08-01T09:00:00",
           "status":
           {
               "name": "To Be approved",
               "id": "C93B05CCFC11CFFA62BA2A04F87603C8",
               "description": null,
               "alternative_code": "TBA"
           },
           "udf_date_1": "2011-08-01T09:00:00",
           "udf_date_2": "2012-08-01T09:00:00",
           "udf_float_10": 10,
           "udf_date_3": "2013-08-01T09:00:00",
           "udf_date_4": "2014-08-01T09:00:00",
           "udf_date_5": "2015-08-01T09:00:00",
           "udf_date_6": "2016-08-01T09:00:00",
           "udf_date_7": "2017-08-01T09:00:00",
           "udf_date_8": "2018-08-01T09:00:00",
           "udf_date_9": "2019-08-01T09:00:00",
           "actual_completed_date": null,
           "life_cycle_state": "PENDING",
           "estimate_completion_time":
           {
               "time_period_value": 1,
               "time_period_uot": "DAYS"
           },
           "type":
           {
               "name": "Installations",
               "id": "BF60960C7FC5B0E5B81DB7E5BCC7F140",
               "description": null,
               "alternative_code": "IN"
           },
           "description": "test",
           "category": null,
           "services_to_be_provided_set":
           [
               {
                   "service":
                   {
                       "product_type":
                       {
                           "physical_good_type": null,
                           "service_type": "ONETIME",
                           "used_for_provisioning": true,
                           "composition_method": "FLAT",
                           "classification": "SERVICES",
                           "name": "One Time Services",
                           "id": "7EDF537A938DECAB1352E6EEAD54A5D0",
                           "description": "A type which is used for one time services",
                           "alternative_code": "OTS"
                       },
                       "id": "009F001976DA6F8F4DFD0BB5F704C0D7",
                       "description": null,
                       "code": "material delivery",
                       "alternative_code": "MD"
                   },
                   "id": "F05890872A35462D93C9B74BEA9AD931",
                   "time_spend":
                   {
                       "time_period_value": 10,
                       "time_period_uot": "WEEKS"
                   }
               },
               {
                   "service":
                   {
                       "product_type":
                       {
                           "physical_good_type": null,
                           "service_type": "ONETIME",
                           "used_for_provisioning": true,
                           "composition_method": "FLAT",
                           "classification": "SERVICES",
                           "name": "One Time Services",
                           "id": "7EDF537A938DECAB1352E6EEAD54A5D0",
                           "description": "A type which is used for one time services",
                           "alternative_code": "OTS"
                       },
                       "id": "8E990D550CC2F4D2951A273E9D84F9E6",
                       "description": null,
                       "code": "Installation",
                       "alternative_code": "IN"
                   },
                   "id": "255F82E21CCE44CAA72678687261C86D",
                   "time_spend":
                   {
                       "time_period_value": 10,
                       "time_period_uot": "WEEKS"
                   }
               }
           ]
       }
}