Telecom Billing
One Platform. All Your Services. One Bill.
Whether you're offering mobile plans, internet, streaming, or bundled services, CRM.COM’s Multi-Service Billing solution simplifies the complexity of telecom billing — for you and your customers.
Bill any combination of services with complete accuracy, flexibility, and transparency. From one-time charges to recurring plans, everything is managed in a single platform, so your teams stay in control and your customers always understand what they’re paying for.
CRM.COM is a leader in NewGen billing with best practices and ready-to-be-deployed processes. CRM.COM accommodates subscribers across multiple organisational models – B2C, B2B and B2B2C.
Flexible Billing for Evolving Business Models
Modern telecoms offer more than just connectivity. CRM.COM is designed to support converged services — from mobile and fixed-line to OTT content, smart devices, and beyond.
Bill multiple services in a single bill
Handle hybrid pricing: usage-based, recurring, or bundled
Apply personalised rewards, discounts, and promotional pricing
Manage family or enterprise accounts with shared usage
Made for Telecoms of the Future
Built for the realities of the modern telco, CRM.COM lets you go to market fast with new services, pricing models, and customer segments — without custom development or billing headaches.
Launch prepaid or postpaid models
Introduce new bundles or upsell offers instantly
Support converged billing across mobile, broadband, and more
Scale to millions of subscribers
Enterprise-grade and TM Forum-compliant BSS
Device management and monetisation
Devices are fully managed within CRM.COM and optionally used to provision subscription services to the customers. CRM.COM supports the billing of devices, whether these are being sold to subscribers once or rented at a fixed price and charged recurrently as part of their billing cycle. In addition, CRM.COM supports device authentication and any rules that need to be applied on devices, such as a maximum number of logged-in devices, billable usage, etc.
Provisioning
CRM.COM supports the provisioning layers for video (CAS, OTT platforms), broadband (Radius) and telephony (VoIP, MVNO). Provisioning is primarily responsible for handling the activation and deactivation of signals transmitted to customer devices, whether this is a smart TV, a Set Top Box or a router.
More Than Just Invoices
Our billing engine isn’t just about charging customers — it’s about powering engagement, revenue, and trust.
Generate real-time billing insights for customer care and operations
Automatically trigger rewards, top-ups, or offers based on bill activity
Enable self-service payments and account management via web or mobile app
Integrate seamlessly with payment gateways and provisioning platforms
Flexible Payments
CRM.COM is pre-integrated with multiple payment gateways for recurring payments and supports SEPA payments, direct debits, mobile payments, eWallets, vouchers and cash payments. Card payments are fully PCI compliant, with the payment gateway registering and verifying the card and CRM.COM storing the token sent back by the gateway. The CRM.COM API allows the operator to integrate and provide more payment options via local or other global payment gateways.
Why CRM.COM for Multi-Service Billing?
Service-Agnostic Billing – Mobile, broadband, streaming, smart devices — all on one invoice
Unified Customer View – Centralised billing history, usage, rewards, and payments
Real-Time Processing – Accurate charges, instant updates
Proven at Scale – Built for high-volume telecom environments
Success in Action
A quad-play telecom reduced billing errors by 90% after migrating to CRM.COM
A mobile-first brand launched fully digital billing and payments in under 8 weeks
An ISP used bundled billing with loyalty cashback to increase plan upgrades by 23%
Connected to the Full Telecom Stack
CRM.COM enhances solution with:
Product Catalogue: Define your plans, pricing, and bundles
Online Service Ordering: Trigger billing at sign-up or activation
Loyalty Engine: Reward spend, usage, or on-time payments
eWallets & Payments: Enable eWallet payments and rewards redemption on future bills
B2B Synergies – Partner up with other businesses and enhance offering and value
Business Insights – Transform data into actionable insights via embedded BI tools
Native Apps or Self Service APIs – Use the branded front end by CRM.COM or set up your own
Ready to Simplify Billing and Delight Customers?
Unify your billing and unlock new revenue opportunities with CRM.COM.