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VCAS DVB- R16

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Overview

Verimatrix Video Content Authority System (VCAS) provides a digital TV security solution for Pay TV services, which streams content to Pay-Per-Channel (PPC) or Video-On-Demand (VOD) based subscriptions. 

 CRM.COM provides a ready-made implementation for Verimatrix OMI through the VCAS DVB provisioning module, which handles the activation and deactivation of signals transmitted to subscriber devices.

VCAS DVB integration offers the following:

  • Submit requests to VCAS system in real-time.
    • Subscription actions update the subscription provisioning state in CRM.COM. If the modification should be reflected in VCAS, a request is constructed (using VCAS commands) and sent to VCAS.
  • In case subscription modifications take place while CRM.COM and VCAS are experiencing a communication issue (e.g., during a VCAS downtime), a reset run is available.  The run identifies the subscriptions that must be updated, constructs a request (using VCAS commands) and forwards it to VCAS.


Setting Up VCAS

Settings & Admin / Billing Application / Subscription & Billing Settings

Provisioning Provider

The setup of the VCAS provisioning provider is the same as the one described at Provisioning - R15.

For information on the parameters required to connect to VCAS please contact a CRM.COM consultant.


Using VCAS

Settings & Admin / Billing Application / Subscription & Billing Settings / VCAS

Managing subscription signals

VCAS integration supports real time communication between CRM.COM and VCAS. This means that at any point in time, given that there exists a communication between CRM.COM and VCAS, when a subscription action takes place which affects the signals sent to the subscriber's device, such as, activation or deactivation of a channel or broadband service, then VCAS will instantly receive a request from CRM.COM to act accordingly. 

Reset multiple Subscriptions

Reset subscription runs are used as a backup to identify and synchronize subscriptions that have gone out of sync, by communicating the necessary commands to the CA/OTT platform. Subscriptions may get out of sync (for example, active in CRM.COM and inactive in VCAS) if any of the two systems suffers from downtime or if the connection from CRM.COM to the platform is lost.

 It is possible to preview the subscriptions that will be reset by the run, by using Preview from the Actions menu.  The run must be scheduled and executed.

You can limit the subscriptions which will be checked and reset by providing the period during which the subscriptions to be processed were created as well as the Subscription Types. 


Reset Single Subscription

Like in the reset subscription run you can use the utility to update an out of sync subscription, so that the provider reflects the state in CRM.COM.

Resetting subscription is also available through WEB API.

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Send multiple messages

Mail runs are used to send messages to subscriber devices.  You can select the Message Display Mode for displaying on-screen messages. The default mode is specified by the provider.

  • RM_IMMED
  • FX_NEXTSTB
  • RM_NEXTSTB
  • FX_NEXTCA
  • RM_NEXTCA
  • FX_STILLCA
  • RM_STILLCA
  • FX_IMMED
  • Prefix 
    • FX: (FiXed) The subscriber cannot remove the message.
    • RM: (ReMovable) The subscriber can remove the message from the screen using the remote control.
  • Suffix 
    • NEXTSTB: The message appears with the next message shown on the screen.
    • NEXTCA: The message appears with the next message triggered by the conditional access subsystem.
    • STILLCA: The message appears with the next message triggered by the conditional access subsystem and has the same duration.
    • IMMED: The message appears immediately with no further conditions.


Additionally you can set the Display Duration of the on-screen message (OSM) in seconds. Valid values are from '0' to '65535'. When the value is '0' (default), the message stays on the screen until the subscriber acknowledges it. 

The process run does not create the messages; the messages are created in the system as communications (through notifications) and remain 'Pending' in the communication queue until the mail run is executed.  The mail run identifies the communications that should be handled by matching each entry in the communication queue 'Communication Queue External System' with one defined in the mail run.

Send single message

Sends on-screen messages (Message) or inbox messages (Mail) to either a single subscriber device or to all subscribers(Global). 

You can select the Message Display Mode for displaying on-screen messages. The default mode is specified by the provider.

  • RM_IMMED
  • FX_NEXTSTB
  • RM_NEXTSTB
  • FX_NEXTCA
  • RM_NEXTCA
  • FX_STILLCA
  • RM_STILLCA
  • FX_IMMED
  • Prefix 
    • FX: (FiXed) The subscriber cannot remove the message.
    • RM: (ReMovable) The subscriber can remove the message from the screen using the remote control.
  • Suffix 
    • NEXTSTB: The message appears with the next message shown on the screen.
    • NEXTCA: The message appears with the next message triggered by the conditional access subsystem.
    • STILLCA: The message appears with the next message triggered by the conditional access subsystem and has the same duration.
    • IMMED: The message appears immediately with no further conditions.

Additionally you can set the Display Duration of the on-screen message (OSM) in seconds. Valid values are from '0' to '65535'. When the value is '0' (default), the message stays on the screen until the subscriber acknowledges it. 

As the message text is provided through the utility, there is no related Communication (unlike message runs).

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Setting device PIN 

Resets the PIN of a single STB, either to its default value or to a value specified by the user.

Select the device to reset its PIN. To reset to a 'Given Value' also provide a New PIN, otherwise, the PIN's default value is '1234'.

Resetting of PIN is also available through WEB API.


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Business Flows

Communicating with customers through their devices

Scenario

Aluxsat Co. wants to send personalized messages to its subscribers that are:

  • Directly accessible through their set-top boxes (STBs) 
  • Saved in their inbox.


Solution

Agents should use the 'Send mail & messages Utility', select the appropriate type of message for each method of communication, set the Text Mode to ANSI and provide the message.

Messages that can be accessed through the subscriber's STB inbox

Message

Messages that are shown on the subscriber's TV

Mail
Setting up multiple distribution points

Scenario

Aluxsat Co. offers its customers the option to have multiple viewing points for each subscription. Customers can have a separate 'box and card' pair in each room, and choose to have a different selection of channels available from each pair.  Up to four viewing points can be added to a subscription.

Solution

CRM.COM must have a different provisioning distributor available for each pair (box and card) offered to subscribers, as channel availability and restrictions can be set separately for each box.

To support this, the following distributors must be set up in the provisioning provider.

  • Main
  • TWIN1
  • TWIN2
  • TWIN3

For each of the provisioning distributors you must define that all services should be available. 

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On this page

For the developer

Check out the VCAS WEB API for a complete list of actions available used to integrate CRM.COM to external systems

WEB API

Release news

Check out a full list of CRM.COM features available per release.

Features

Check out upgrade notes to find out what needs to be done to upgrade from your current release to the latest release of CRM.COM.

Upgrade Notes

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