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Understanding Bills

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What does this section cover?

What are Bills?

A Bill represents a set of invoices and credit notes that were issued against a customer account for physical goods or services that where provided for a period of time. 
A Bill includes all Financial Transactions that were created for that specific customer account during the period of time that it represents. Each financial transaction though, includes information related with specific billable entities which are linked to that customer account. Bills are Implicit Viewing Access Entities and the owner group is implied from the related subscription.

 A bill can be itemized, meaning that it holds enough information which is used to provide details regarding the total amount to be paid, the financial transactions which were included in the bill and the rated service periods which were considered in order for those financial transactions to be generated.

Bills Glossary

TermDescription
BillA set of invoices and credit notes that were issued against a customer account for physical goods or services that where provided for a period of time.
Bill ItemsThe bill items which are included in each bill. Each bill item includes either a credit note or an invoice.
Presentment PreferencePresentment preferences are used to define the preferred method for sending bills to the customer owning the account and to export the bills or integrate them with third party systems.  

Bills Key Processes and Concepts

 

Processes / ConceptDescription
Bill Sending Runs

It is not enough to issue a bill, unless the bill reaches its debtor. In CRM.COM, once the bills are created via the Billing Run process you have the option to execute Bill Sending runs which can be used to send the bills to the customers. The process will

  • identify the bills that should be send
  • create a communication 
  • process the communications, by sending them through email or SMS either via CRM.COM or a 3rd party integrator to the customers

Bills Network Characteristics

Network Characteristics define the level of access for each record. i.e. Whether it will be available for selection, for viewing or editing etc.

EntityNetwork Characteristics

Bill

  Implicit Viewing Access Entity

 

Bills Related Modules

Interaction EntityHow
Accounts ReceivableA bill belongs to an account receivable
Financial TransactionsA bill is made up of Invoice and Credit Note Financial Transactions
Rated Billing ItemsFinancial Transactions, included in a bill, are computed via Rated Billing Items that define the product the amount and the period for which the customer is either charged or credited
SubscriptionsBills will charge/include services provided via a Subscription
JobsBills will charge/include, physical items and services provided via a Job

 

Bills - Business Examples

The following section provides business examples to help you understand how CRM.COM Bills module is used.

Bill Sending Runs

Company ZX wants to sent end of month bills to their customers

Business Requirement

Company ZX would like to set up a bill sending run that sends to their customers any unsettled bills on the end of each month

CRM.COM Solution

The following configurations will be required in the system in order to satisfy the requirements:

  1. Set up a Communication Template with the Content and Subject that matches your business needs
  2. Set up a /wiki/spaces/V4Manual/pages/9831205that will identify Bills
  3. Create a new Run Definition
    1. Name:  Bills Due End of month and not communicated by email
    2. Under Criteria: specify all the criteria that will retrieve the bills:
      1. Presentment Preferences: Email
      2. Communication Template: add the template you already created
      3. Accounts Receivable:
        1. Select the latest Billing Run
      4. Segments: add the segment you already created

    3. Under Scheduling

      1. Schedule the definition to be executed on a specific date and time

      2. Schedule the recurrence to be each month

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