Ecosystem Overview

Software Capabilities Overview

Basic Flow

Call Center Screenshots

Call center agents can search for an existing customer or register an new customer

Searching for an existing customer

Registering a new customer

The agent can then take an order for that customer. Phones and addresses are automatically populated

The agent can search for product by specifying the product name or can select the product by navigating through the main categories and secondary categories of the products

The agent can select the characteristics of each product (milk, sugar, cream etc)

The agent can preview the order before submitting it. On submission the expected completion date and time are recalculated based on sophisticated rules that are defined by the company

Website Screenshots

Customer can login to the website and place an order through there

The customer can navigate through the main categories and secondary categories of the products

The customer can select the characteristics of each product (milk, sugar, cream etc) and add the product in his basket

Once the customer has selected all the required products then he preview his basket and submit the order to either an already specify address or a new address