• Multiple Communication Centre definitions can exist in the system but each one should have a unique name and alternative code
• Only one active Communication Centre definition can exist at any given time

• If no active definition exists, then no Communication Centre processes can be performed
• Rules and restrictions specified in Communication Centre definition are applied using Communication Centre

• A definition can be deleted as long as it is not the active one

The default search operator that will be used on Quick and Advanced Search. The options are:

• =
• LIKE

The contact information search field that will become available if enabled and will allow searching for a contact. The supported search fields are the following:

• Full name
• First name
• Last name
• Middle name
• ID No.
• Social security No.
• Company name
• Company registration No.
• Company VAT registration No.
• Phone No.
• Email

For each field you can specify in which "search" it will be made available and the order, by which it will appear on the search.

• Quick Search
  • Quick Search Display Order
• Advanced Search

The address search fields that will become available if enabled and will allow searching for a contact. The supported search fields are the following:

• Street name
• Street No.
• Area
• Town City
• District
• Municipality
• Postal code
• PO box
• PO box postal code

For each field you can specify in which "search" it will be made available and the order, by which it will appear on the search.

• Quick Search
  • Quick Search Display Order
• Advanced Search

• Accounts Receivable Number
• Bill Number

For each field you can specify in which "search" it will be made available and the order, by which it will appear on the search.

• Quick Search
  • Quick Search Display Order
• Advanced Search

The subscription search fields that will become available if enabled and will allow searching for a contact. The supported search fields are the following:

• Subscription Number
• Subscription installed item serial Number
• Subscription installed item alternative code

For each field you can specify in which "search" it will be made available and the order, by which it will appear on the search.

• Quick Search
  • Quick Search Display Order
• Advanced Search

The actions that are allowed to be used through the communication centre action panel. The available actions are:

• Log person information
• Log company information
• Create new accounts receivable
• Become subscriber
• Pay a bill
• Schedule an Activity
• Plan a Job
• Use Voucher
• Retrieve Voucher Secret Number
• Log a Communication
• Raise a Service Request
• Take a Lead

A selection box with the available CTI Providers. Depending on the selection of provider the relevant fields are available based on the selected Provider's required configuration settings

It enables or disables the CTI tool. If enabled, then the tool will be available within the Communication Centre for all users. If enabled the fields below become available and are mandatory to be completed:

• Hostname
• Port
• Username
• Password
• Log Unhandled Events

Defines whether CRM.COM will maintain logs regarding events received by Asterisk but not handled by CRM.COM. These events are not related to receiving or making calls. i.e. A redirection of a call event, from one agent to the another, made via the telephone system.

If selected these events are also kept in CRM.COM log file. The file can be found on the application server along the rest of the log files. Use the following paths to view the logs
Linux Machine: /opt/crm.com/masterpartner/logs
Windown Machine : :\\Program Files\crm.com\masterpartner\logs\