service_request_physical_goods object parameter data
Name | Type | Description |
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action
(mandatory) | String | Defines if a new or existing information will be updated.The supported values are the following: ADD, REMOVE |
service_request_physical_good_identifier (mandatory and applicable only on remove) | Job physical good identifier | The service request physical good that will be updated. The allowed service request physical good identifier fields are the following: Name | Type | Description |
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id (semi-optional) | String | The ID of the service request physical good | installed_item_identifier (semi-optional) | Installed Item Identifier | The identifier of the installed item related with the service request physical good. The allowed installed item identifier fields are the following: Name | Type | Description |
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id (semi-optional) | String | The ID of the installed item | serial_number (semi-optional) | String | The serial number of the installed item | alternative_code (semi-optional) | String | The alternative code of a installed item |
| product_identifier (semi-optional) | Product Identifier | The identifier of the physical good product related with the service request physical good. The allowed physical good product identifier fields are the following: Name | Type | Description |
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id (semi-optional) | String | The ID of the product | code (semi-optional) | String | The code of the product | alternative_code (semi-optional) | String | The alternative code of the product |
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installed_item_identifier
(semi-optional and applicable only on add) | Installed Item Identifier | The identifier of the installed item related with the service request physical good. The allowed installed item identifier fields are the following: Name | Type | Description |
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id (semi-optional) | String | The ID of the installed item | serial_number (semi-optional) | String | The serial number of the installed item | alternative_code (semi-optional) | String | The alternative code of a installed item |
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product_identifier
(semi-optional and applicable only on add) | Product Identifier | The identifier of the physical good product related with the service request physical good. The allowed physical good product identifier fields are the following: Name | Type | Description |
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id (semi-optional) | String | The ID of the product | code (semi-optional) | String | The code of the product | alternative_code (semi-optional) | String | The alternative code of the product |
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serial_number (optional on conditions) | String | The serial number of the product Applicable only for products that are classified as PHYSICALGOODS of a type TRACEABLE with a FLAT composition method This parameter is applicable only if the product_identifier parameter is specified |
warranty_coverage_reason_identifier (mandatory on conditions and applicable only on add) | Warranty Coverage Reason Identifier | The identifier of the warranty policy's coverage reason related to the service request's affected installed item.This information is mandatory if the affected installed item is still under warranty. The allowed warranty coverage reason identifier fields are the folloiwng: Name | Type | Description |
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id (semi-optional) | String | The ID of the warranty coverage reason | name (semi-optional) | String | The name of the warranty coverage reason | alternative_code (semi-optional) | String | The alternative code of the warranty coverage reason |
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