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service_request_final_resolution parameters object data
Name | Type | Description |
category_identifier (mandatory) | Final Resolution Category Identifier | The category of the provided final resolution. The allowed final resolution category identifier fields are the following: Name | Type | Description |
|---|
id (semi-optional) | String | The ID of the service request final resolution category | name (semi-optional) | String | The name of the service request final resolution category | code (semi-optional) | String | The code of the service request final resolution category |
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finally_resolved_by_identifier (mandatory) | User Identifier | The user that provided the final resolution. The allowed user identifier fields are the following: Name | Type | Description |
|---|
id (semi-optional) | String | The ID of the user | username (semi-optional) | String | The username of the user |
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final_resolution_date (mandatory) | Date | The date that the final resolution was provided |
description (optional) | String | A description of the provided final resolution |
accepted_by_identifier (optional) | Contact Information Identifier | The contact information that accepted the final resolution on behalf of the customer. The allowed contact information identifier fields are the following: Name | Type | Description |
|---|
id (semi-optional) | String | The ID of the contact information | id_number (semi-optional) | String | The ID number of the contact information Applicable only for contact information that represent PERSON | passport_number (semi-optional) | String | The passport number of the contact information Applicable only for contact information that represent PERSON | social_security_number (semi-optional) | String | The social security number of the contact information Applicable only for contact information that represent PERSON | vat_registration_number (semi-optional) | String | The VAT registration number of the contact information Applicable only for contact information that represent COMPANY | registration_number (semi-optional) | String | The registration number of the contact information Applicable only for contact information that represent COMPANY |
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