GET service_requests/configuration/urgency_levels/list

Available from CRM.COM R9.0.0

This method returns the urgency levels that are allowed to be used by service requests of any type. Only urgency levels defined in the active Service Request Definitions and set as Supported are retrieved. Multiple urgency levels are returned by each call

Resource URL

Parameters

Name

Type

Description

token

String

The token retrieved from the login method

fields_set

(optional)

List of Strings, comma separated

A list of fields that should be included in the results. If not specified then all the available fields will be returned

Response Data

Name	Type	Description
id	String	The ID of the retrieved service request urgency level
name	String	The name of the retrieved service request urgency level
label	String	The label of the retrieved service request urgency level
default	Boolean	Determines if the service request urgency level is the default urgency level or not

Examples

Example 1

HTTP Method: GET

Request:

Response:

{
    "status":
    {
        "message": "",
        "description": "",
        "code": "OK"
    },
    "data":
    [
        {
            "default": false,
            "label": null,
            "id": "0EE5F5701B8848817EE953CBC7EC27F3",
            "name": "CUSTOM2"
        },
        {
            "default": false,
            "label": "Urgency 4",
            "id": "32A2661FD56523075E1CE07773DE6671",
            "name": "CUSTOM1"
        },
        {
            "default": false,
            "label": "Urgency 2",
            "id": "346F770CF0E1951CADF1B1F8E49EAFAF",
            "name": "URGENCY2"
        },
        {
            "default": true,
            "label": "Urgency 1",
            "id": "8B02601AEA771293940D11F140D4B208",
            "name": "URGENCY1"
        },
        {
            "default": false,
            "label": null,
            "id": "C94369A2CFA07DDA0BC7535651218DE5",
            "name": "CUSTOM4"
        },
        {
            "default": false,
            "label": "Urgency 3",
            "id": "CDFE1239A4D77A4AA6826E86A3B1B03E",
            "name": "URGENCY3"
        },
        {
            "default": false,
            "label": null,
            "id": "D0BF1FDA667E5193BA6F4FA4356DBC9B",
            "name": "CUSTOM3"
        },
        {
            "default": false,
            "label": null,
            "id": "F8B8263FE0B896FEE7F1FA56C6C39BC7",
            "name": "CUSTOM5"
        }
    ]
}