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CRM.COM release 5.7.2.2 includes the following features, enhancements & bug fixes:

Issue key

Summary

Description

Issue Type

Components

V5-5699

Financial events issue when contact has multiple accounts

  • Financial Events screen includes only transactions of a contact performed for their primary account, despite the fact that the contact's second account also includes transactions. Web APIs and reports run based on the contact, not the account.

  • Contacts financial analysis report should include only journals of the primary account.

Bug

ACCOUNTS 

V5-5696

Rounding issue when issuing manual invoice for a tax inclusive product

When issuing an invoice that has a tax inclusive price, there’s a rounding issue in the final total amount. Issue appears when user changes the quantity of the sold item (the initial calculation is correct but when changing the quantity the left-to-right calculations are not rounded up correctly).

Bug

ACCOUNTS 

V5-5666

Issue when setting an Organisation's account name

An Organisation’s account name includes only the number despite account name settings configured as “account number + contact name”. Process of setting the account name must consider that the account is for an organisation, so it should set the account name using the organisation’s name (since there’s no contact).

Bug

ACCOUNTS 

V5-5716

Activity cannot be scheduled on the same date

Activity is created and scheduled to be performed on the same day. On saving, validation message is thrown informing the user that the scheduled date must be the current date or after.

Bug

ACTIVITIES

V5-5590

Enhanced Payment method information in Insights & Reports

  • Include Payment Method as a filter in Insights

  • Include Payment method identity in Insight UGD exports (Orders, Payments, Refunds, Top-ups)

  • Include Payment Method type in Orders summary report as a filter and as a column (optional)

Improvement

ANALYTICS

V5-3855

Enhanced Business self-sign up with CRM.COM Wallets

  1. Business signs up tο SaaS business and acquires an account in a preferred currency

  2. Business also acquires a CRM.COM Wallet on the platform billing business

  3. User who signed up the business also has a default account and a CRM.COM Wallet on the platform billing business.

  4. The CRM.COM Wallets' currency is the same as the contact company’s primary account currency.

Improvement

BUSINESS NETWORK

V5-5691

Issue on adding community member in the back-office

Community member (new contact) added automatically through the SaaS flow should not require an approval to join the community. Any Back Office API adding community members should add the contacts as approved members.

Bug

CONTACTS

V5-5663

Ability to create a contact's identities via back-office Web API

Ability to create a contact's identities via back-office Web API

Improvement

CONTACTS

V5-5659

Enhanced segmentation of contacts

Ability to segment contacts based on their demographics and location information

Improvement

CONTACTS

V5-5632

Ability to update a Business's information on platform billing business-side

Ability to send updated information of a SaaS business back to the platform’s billing business when business owner changes their business name.

Improvement

CONTACTS

V5-5096

Issue when changing Country of agreement

Issue when changing the base Country of agreement. The initial Country of agreement (set right after business signed up) cannot be deleted because test contacts are also created on business sign up, all of them having the initial COA.

Bug

CONTACTS

V5-5648

Include currency_code in Customer Events Web APIs

Include the currency code in the response of customer event Web APIs

Improvement

CUSTOMER EVENTS

V5-5664

Change ownership of a device from a Merchant to a Contact

Provide the ability to change the ownership of a device from a Merchant/Service Provider to a Contact. Applies for use cases when the business sells devices to Merchants/Service Providers, who, in turn resell the devices to contacts.

Improvement

INVENTORY

V5-5623

Ability to resend a Gift Pass's information to the beneficiary

Ability to resend a Gift Pass's information to the beneficiary:

  • Provide the ability to the user who resends the info to fix any erroneous information such as the recipient’s name or email

  • Provide the ability for a back-end user to resend a communication to the beneficiary that includes the pass code etc.

Improvement

PASSES

V5-3306

Contact statement correction for expiration of Gift Pass funds 

  1. Gift Pass expiration enhancement:

    1. On the contact statement, expired wallet funds are currently shown as ‘Spend’ transactions. Instead, they should be shown with a more meaningful label, such as 'Wallet Balance Expiration' (as in Financial Events).

  2. Contacts Wallet Transactions report:

    1. Replace the WALLET_PAYMENT transaction type with the correct label 'Wallet Payment'. 

Improvement

PASSES

V5-5688

Include reward offer/promotion image in Product Recommendation Web API

Include reward offer/promotion image (depending on the recommendation category’s type) in Product Recommendation Web API. Image will be utilised in the front-end to show an image in a recommended product if the product or its category do not have any.

Improvement

PRODUCT CATALOGUE

V5-5472

Products Import minor issues and improvements

  • Invalid Validity period dates format when reviewing the imported file

  • Unhandled error message when invalid owner identifier is included in the import file

  • .xls sample file does not include lookup values

  • .xls sample file’s content to be updated (remove any products related to Hospitality business)

  • Send operational message to user that initiated it once the import is completed.

Bug

PRODUCT CATALOGUE

V5-5655

Misleading validation when applying pause period

Misleading validation when applying pause period regarding the maximum allowed number of days per year.

Bug

SUBSCRIPTIONS

V5-5589

Subscriptions Summary report issue

When a subscription in grace period is cancelled, then it must not be retrieved as a subscription in grace period in Subscriptions summary report

Bug

SUBSCRIPTIONS

V5-5645

Include wallet code as identification of a contact in Achievement Events

Include wallet code as a way to identify the contact when creating an Achievement event.

Improvement

WALLET

V5-5719

Schedule change service charge issue

When scheduling to change a service related to a charge, the charge is related to the new service instead of remaining on the old service until action execution.

Bug

SUBSCRIPTIONS

V5-5703

Price related with organisation is not filtered out for manual invoice

When a product has more than one price and one is related to organisation and the other has other filters or no filters, the manual invoice retrieves the price related to organisation. Manual invoice is not related to any organisation filter.

Bug

PRODUCT CATALOGUE

V5-5679

Issue with double awarding in certain conditions

In some cases, the kafka event of an asynchronous purchase is handled twice by the rewards evaluation process.

Bug

REWARDS CORE

V5-5675

UI issue creating payment in different currency

UI issue when creating a payment in a different currency

Bug

CONTACTS

V5-5640

Ability to submit an Ad-hoc return of specific products

Ability to submit an ad-hoc return of specific products. Consumers can return a subset of the purchased items, and their CRM.COM Wallet will be debited for the proportional awarded amounts.

Improvement

CUSTOMER EVENTS

V5-5600

Support Revolut Payout link

Support Revolut Payout link

New Feature

UTILITIES

V5-5593

Adding a device on subscription through retailer is not allowed

Adding a device on subscription through retailer is not allowed

Bug

SUBSCRIPTIONS

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