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Business Feature / Process

Description

Example / use case

Empasis in training material

Additional notes

Settlement

The process where awards and spend are settled between organizations.

Award settlement involves debiting the organization that provided the award; either when awarded or when redeemed.

Spend settlement involves crediting the organization that the wallet open balance was used.

Business Settlement

The settlement process run by the business to settle merchants for awards and spends

B2B Settlement

The settlement process run by CRM.COM to settle businesses for the spends.

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