What does this section cover?
Validations & Restrictions
| Life Cycle State | Validations |
|---|---|
| Completed |
|
Completing Service Requests
The following fields may be updated in Service Requests by using the EDIT button in order to complete the entity. (Mandatory fields are denoted by the red asterisk *)
- Status * : a status of life cycle state Completed should be selected
- Once a status with a life cycle state Completed has been assigned then the Resolution section(s) is available as read only.
- Status * : a status of life cycle state Completed should be selected
- A communication will be created if communication settings have been enabled in the active Service Request definition
Visit /wiki/spaces/WIP/pages/10010220 Service Request for business examples related to Accepting Service Requests
Related Areas
-
Working with Service Requests Status Transitions — Find out what are status transitions and how they affect Service Requests
-
Managing Service Requests Approval Requests — Find out how to approve cancel or reject pending Approval Requests for Service Requests, through the Service Requests Data Entry page
-
Configuring Service Request Definitions — Learn how you can configure Service Requests Business Definition that will dictate overall behaviour of Service Requests
-
Configuring Service Request Final Resolution Categories — Learn to configure Service Request Final Resolution Categories
-
Configuring Service Request Types — Learn to configure Service Request Types
-
Configuring Service Request Response Categories — Learn to configure Service Request Response Categories
-
Configuring Service Request Statuses — Learn to configure Service Request Statuses
-
Configuring Service Request Temporary Resolution Categories — Learn to configure Service Request Temporary Resolution Categories
-
Understanding Service Requests — Understand the usage of Service Requests within CRM.COM
-
Accepting Service Requests — Find out how to accept a Service Request
-
Configuring Service Request Categories — Learn to configure Service Request Categories
-
Resolving Service Requests — Find out how to update the Service Request with a temporary or final resolution
-
Completing Service Requests — Find out how to complete a Service Request
-
Responding to Service Requests — Find out how to accept a Service Request
-
Popular Labels
- accounts-receivable
- accounts-receivable-admin
- accounts-receivable-advanced
- accounts-receivable-advanced-r7
- accounts-receivable-basics
- activities
- activities-admin
- activities-admin-r7
- activities-basics
- activities-basics-r7
- additive-discounts-admin
- additive-discounts-advanced
- additive-discounts-basics
- billing-application
- billing-engine
- communication-centre
- communications-admin-r7
- communications-advanced-r7
- conax-web-services
- conax-web-services-advanced
- contact-information-admin
- contact-information-admin-r7
- crm-application
- crm-application-r7
- customer-events-basics-r7
- dashboards
- dashboards-advanced
- finance-application
- financial-transactions-admin
- financial-transactions-admin-r7
- financial-transactions-advanced
- financial-transactions-advanced-r7
- foundation-application
- foundation-application-r7
- global
- inventory-management-advanced
- inventory-management-basics
- inventory-management-basics-r7
- jobs
- jobs-admin
- jobs-admin-r7
- jobs-advanced
- jobs-basics
- jobs-basics-r7
- leads
- leads-admin
- leads-admin-r7
- leads-advanced
- network-management-basics
- network-management-basics-r7
- normal-billing-admin-r7
- normal-billing-r7
- normal-billing-run-admin
- normal-billing-run-basics
- notifications
- notifications-basics
- panaccess_advanced
- platform-basics
- prepaid-billing-basics
- prepaid-billing-r7
- products-admin-r7
- rated-billing-items-advanced
- rated-billing-items-basics
- reports-basics
- resource-scheduling
- resource-scheduling-advanced
- rewards-admin
- rewards-admin-r7
- rewards-advanced
- rewards-advanced-r7
- rewards-basics
- rewards-basics-r7
- security-management-advanced
- segmentation-basics
- service-requests
- service-requests-admin
- service-requests-admin-r7
- service-requests-advanced
- service-requests-advanced-r7
- stripe
- subscription-actions-r7
- subscriptions
- subscriptions-advanced
- subscriptions-advanced-r7
- subscriptions-basics
- subscriptions-basics-r7
- udrs-admin-r7
- usage-service-r7
- user-management
- user-management-basics
- vouchers-advanced
- vouchers-basics
- wallets
- wallets-advanced
- wallets-basics
- warranty-policies-advanced-r7
- workflows-admin-r7
- workflows-advanced-r7
- workflows-r7
- zapier-basics-r7