service_request_physical_goods object parameter data
Name | Type | Description |
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installed_item_identifier
(semi-optional) | Installed Item Identifier | The identifier of the installed item related with the service request physical good. The allowed installed item identifier fields are the following: Name | Type | Description |
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id (semi-optional) | String | The ID of the installed item | serial_number (semi-optional) | String | The serial number of the installed item | alternative_code (semi-optional) | String | The alternative code of a installed item |
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product_identifier
(semi-optional) | Product Identifier | The identifier of the physical good product related with the service request physical good. The allowed physical good product identifier fields are the following: Name | Type | Description |
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id (semi-optional) | String | The ID of the product | code (semi-optional) | String | The code of the product | alternative_code (semi-optional) | String | The alternative code of the product |
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serial_number (optional on conditions) | String | The serial number of the product This parameter is applicable only if the product_identifier parameter is specified Applicable only for products that are classified as PHYSICALGOODS of a type TRACEABLE with a FLAT composition method |
warranty_coverage_reason_identifier (mandatory on conditions) | Warranty Coverage Reason Identifier | The identifier of the warranty coverage reason related to the service request's installed item. The coverage reason is mandatory if the service request's affected installed item is covered by a warranty policy. the allowed warranty coverage reason identifier fields are the following: Name | Type | Description |
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id (semi-optional) | String | The ID of the warranty coverage reason | name (semi-optional) | String | The name of the warranty coverage reason | alternative_code (semi-optional) | String | The alternative code of the warranty coverage reason |
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