Available from CRM.COM R9.0.0
This method returns the impact levels that are allowed to be used by service requests of any type. Only impact levels defined in the active Service Request Definitions and set as Supported are retrieved. Multiple impact levels are returned by each call
Resource URL
Parameters
Name | Type | Description |
token | String | The token retrieved from the login method |
fields_set (optional) | List of Strings, comma separated | A list of fields that should be included in the results. If not specified then all the available fields will be returned |
Response Data
Name | Type | Description |
|---|---|---|
id | String | The ID of the retrieved service request impact level |
name | String | The name of the retrieved service request impact level |
label | String | The label of the retrieved service request impact level |
| default | Boolean | Determines if the service request impact level is the default impact level or not |
Examples
HTTP Method: GET
Request:
Response:
{
"status":
{
"message": "",
"description": "",
"code": "OK"
},
"data":
[
{
"default": false,
"label": null,
"id": "32B386252FAE191391BF80FCB5BA5136",
"name": "CUSTOM5"
},
{
"default": true,
"label": "Impact 1",
"id": "59FDC883600EB919E7AACEA9FC4E7A77",
"name": "IMPACT1"
},
{
"default": false,
"label": null,
"id": "8B302C9A2BD3F10A1740A8441B926D35",
"name": "CUSTOM3"
},
{
"default": false,
"label": null,
"id": "A8D98094A2EE3C67981CE59DFD969813",
"name": "CUSTOM4"
},
{
"default": false,
"label": "Impact 4",
"id": "B32C9D1D6C190EDD0131293A9B6E7533",
"name": "CUSTOM1"
},
{
"default": false,
"label": null,
"id": "D40F007CE2B0171376877E15023DEF69",
"name": "CUSTOM2"
},
{
"default": false,
"label": "Impact 3",
"id": "EE684F41532B7E02500D54BCA23A3D58",
"name": "IMPACT3"
},
{
"default": false,
"label": "Impact 2",
"id": "FE7695D19A3A9E2CA499C71B5D4CB6E4",
"name": "IMPACT2"
}
]
}