This method returns the urgency levels that are allowed to be used by service requests of any type. Only urgency levels defined in the active Service Request Definitions and set as Supported are retrieved. Multiple urgency levels are returned by each call
Available from CRM.COM R9.0.0
Resource URL
Parameters
Name | Type | Description |
token | String | The token retrieved from the login method |
fields_set (optional) | List of Strings, comma separated | A list of fields that should be included in the results. If not specified then all the available fields will be returned |
Response Data
Name | Type | Description |
|---|---|---|
id | String | The ID of the retrieved service request urgency level |
name | String | The name of the retrieved service request urgency level |
label | String | The label of the retrieved service request urgency level |
| default | Boolean | Determines if the service request urgency level is the default urgency level or not |
Examples
HTTP Method: GET
Request:
Response:
{
"status":
{
"message": "",
"description": "",
"code": "OK"
},
"data":
[
{
"default": false,
"label": null,
"id": "0EE5F5701B8848817EE953CBC7EC27F3",
"name": "CUSTOM2"
},
{
"default": false,
"label": "Urgency 4",
"id": "32A2661FD56523075E1CE07773DE6671",
"name": "CUSTOM1"
},
{
"default": false,
"label": "Urgency 2",
"id": "346F770CF0E1951CADF1B1F8E49EAFAF",
"name": "URGENCY2"
},
{
"default": true,
"label": "Urgency 1",
"id": "8B02601AEA771293940D11F140D4B208",
"name": "URGENCY1"
},
{
"default": false,
"label": null,
"id": "C94369A2CFA07DDA0BC7535651218DE5",
"name": "CUSTOM4"
},
{
"default": false,
"label": "Urgency 3",
"id": "CDFE1239A4D77A4AA6826E86A3B1B03E",
"name": "URGENCY3"
},
{
"default": false,
"label": null,
"id": "D0BF1FDA667E5193BA6F4FA4356DBC9B",
"name": "CUSTOM3"
},
{
"default": false,
"label": null,
"id": "F8B8263FE0B896FEE7F1FA56C6C39BC7",
"name": "CUSTOM5"
}
]
}