Managing Promotions
Promotions can be configured at the Business level, and are designed to apply a percentage or fixed amount instant discount to the basket total amount or to specific basket items at checkout.
Promotions are configured similar to Reward offers but are independent of Reward Schemes, therefore can apply to all Contacts (depending on segmentation).
To view or manage Promotions navigate to Commerce > Promotions using the main menu on the left-hand side of the screen.
Promotion configuration closely resembles that of Reward Offers.
Creating a new Promotion
Select Create Promotion from the summary screen and start providing the necessary information. The name and image you select for the Promotion will be visible on the app and portal and controlled by the validity period.
Customers - Select who is eligible for the Promotion, enlist the use of a segment if you want to apply selection criteria
Locations - Select the Merchants or Venues for which the Promotion applies
Timings - Dates and times the Promotion applies
Basket - Specify the payment method or a supply method condition for the Promotion, as well applicable basket conditions (e.g. the Promotion applies if specific products are included in the basket, or the minimum basket amount has been met)
Offerings - Set the discount amount or percentage to be applied either to the whole basket, or to selected products
Once the Promotion has been saved it will need to be activated to become effective. This can be done from the Promotions summary screen using the Options button (…) of the respective Promotion.
Promotions & Reward Offers
Promotions and Rewards Offers can co-exist for Orders, meaning that if a Contact is eligible for both a Promotion and a Reward Offer, then they will receive both.
Example: A Business configures a Promotion offer for 10% discount on the cart amount and also has a standard 10% cashback Reward Offer. If a Contact (who is eligible for both) places an order, the 10% Promotion discount will be applied instantly to the basket, and when the Purchase Event is created the Contact will receive a 10% cashback on the discounted amount.
Promotion Settings
There are no settings to configure for Promotions.
Reference Material
You may also find it useful to refer to the following manuals for further reading in relation to Promotions.
Products
Communications
Segmentation
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