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 Back to Rewards Main Page 

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Learn to work with Spend Transactions

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Table of Contents

Table of Contents
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Navigating to Spend Transactions 

Info

REWARDS > REWARDS > MANAGE SPEND TRANSACTIONS

Using Spend Transactions

Spend Transactions are used to spend a specific amount of money, that was awarded by a Reward Offer, and debit the Rewards Participant's Wallet for that specific amount (if so defined in the Wallet Definition). In other words, Spend Transactions are the redemption of awards.
They cannot be manually created, but are generated by the execution of the Rewards Run Definition or by the submission of a Spend Request Customer Event. 

  • Navigate to Spend Transactions and explore existing records via the Summary page
  • Click on the link (name or number) of the record of your interest to enter the Data Entry page and see more detail. 
  • Use BACK to return to the Summary page
  • Click on ACTIONS to discover other possibilities available for Spend Transactions.

Check the Validations & Restrictions Table below for a list of available Actions when working with Spend Transactions including each Action's related restrictions, validations as well as additional information.   View the Attributes Table for a comprehensive description of the Spend Transaction fields. 

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Validations & Restrictions

ActionRestrictionsValidationsAdditional Information
Create
  • Cannot be manually created
  • Not Applicable
  •  Generated by the System via Rewards Run Definition
  • If the "On Spend Transactions" cause, in the 'Active Wallet Definition's causes debiting Wallet is enabled' then a Wallet Debit Transaction is also created and associated with the Spend Reward Transaction. The products, date and time, and Unit that was specified in the Spend Reward Transaction are used to set the Debit Wallet Transaction's Allotments. Refer to Working with Wallet Transaction Allotments for more information.
Edit
  • Cannot be edited
  •  NotApplicable Not Applicable
  • Not Applicable
Delete
  • Cannot be deleted
  • NotApplicableNot Applicable
  • Not Applicable
Cancel
  • Spend Transaction's Life Cycle State is 'Posted.'
 
  • If the "On Cancelling Spend Transactions" cause, in the Active Wallet Definition's causes Voiding Wallet Transactions is enabled then, each wallet transaction which is related to the Spend Reward Transaction will be voided as well.

 

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Attributes

An * indicates a field is mandatory.

Name

Description

Main Information
NumberAn auto-generated number that uniquely identifies each Spend Transactions
Rewards ParticipantThe Rewards Participant who is awarded
Spend Request Customer EventThe event that triggered the creation of the Spend Transaction
AmountThe amount that is awarded by the Spend Transactions
Life Cycle StateThe Life Cycle State of the Spend Transaction which can be 'Posted' or 'Cancelled.'
DateThe date the Award was redeemed
Unit Amount Was Spent onThe Unit (which represents the merchant) that the Award was redeemed from

Credit Note

Status
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titleAvailable from CRM.COM R11.0.0

The number of the Credit Note Financial Transaction that is automatically generated by the Rewards Participating Merchant in order to credit the Reward Participant's Accounts Receivable because of this Spend Reward Transaction.

Note

This applies only if the Spend Request Customer Event is performed by a Rewards Participating Merchant for which the Crediting Rule is enabled.

Debit Wallet TransactionThe Debit Wallet Transaction that was triggered by the Spend Transaction

Items

The products on which the amount was spent

ProductsThe product, along with the total amount for each product
Communications
CommunicationsCommunications related to the Spend Transaction
Log Information
Archive Details
Status
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titleAvailable from CRM.COM R10.0.0
 

Information related to archiving the transaction

  • Refers to Archived Entity: If the box is checked it denotes that the transaction has been archived
  • Process Run Log: The Associated Archive Run

Log Details

The standard set of Log Details information available in all entities  

Additional Actions for Spend Transactions

Cancel Spend Transactions

  1. Navigate to REWARDS > REWARDS > MANAGE SPEND TRANSACTIONS
  2. Search for the Spend Transaction
  3. Click on the number/name of the record you would like to access, to go to the Data Entry page
  4. From the Action Menu click on ACTIONS > CANCEL SPEND TRANSACTION
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