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Back to Warranty Policies Main Page

What does this section cover? 

Find out how the system handles Installed Items under warranty on Service Requests
Excerpt
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Status
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titleAvailable from CRM.COM R9.0.0
StatuscolourRedtitleAvailable from CRM.COM R9.0.0

Learn to raise Service Requests to check the Warranty coverage of a Physical Good

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Table of Contents

Table of Contents
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Raising a Service Request Related to a Physical Good 

Service Requests can be used to identify if whether a damaged Physical Good that requires requiring replacement , is under warranty Warranty and whether it can be replaced for free or the customer needs to pay.Note that you cannot add warranties to items free of charge.

Note

Warranties cannot be added to items by using Service Requests;

this can only be done via Jobs

only by using Jobs.

 

Validations & Restrictions

ActionAdditional Information
Show Warranties 
  • Warranty information is only available when:
    • The service requestService Request's affected physical good Affected Physical Good is an installed item which has a in under valid warrantyWarranty, i.e the ., its Warranty Policy has not yet expired.
Calculate Coverage
  • Once you select the Coverage Reason is selected, the system System will automatically set the Covered field to one of the 2 following values:
    • Yes: This means that the physical good The Physical Good will be replaced for free.
    • No: This means that the physical good The replacement Physical Good will be charged upon replacement.

Raising a Service Request Related to a Traceable Physical Good and calculating Warranty's Coverage

Follow the steps provided at Creating Service Requests

Calculating Warranty Coverage via Service Requests

  1. Navigate to service requests, and EDIT  an existing or create a NEW request.
    AFFECTED PRODUCTS

    1. Specify the affected physical goodAffected Physical Good:
      If the installed item's warranty can still cover the installed item Warranty still covers the Installed Item, then the following related information is made available.

      1. Warranty Policy: Displays the item's related warranty namename of the Warranty of the Item.
        Click on the link to view the warranty appliedapplied Warranty.
      2. Warranty expiration date Expiration Date:Displays when the item's warranty expires.  Displays the date on which the Warranty of the Item expires.
    2. Coverage Reason: Select the Coverage Reason from the drop down list.
      COVERAGE REASON SELECTIONImage RemovedCOVERAGE REASON SELECTIONImage Added

      1. Covered: Once the reason Reason is specified the coverage reason Coverage Reason is set. The value can either be Yes or No COVERAGE REASONImage Removed'Yes' or 'No'. 

        COVERAGE REASONImage Added

  2. Proceed with providing the rest of the information required to create a Service Request as explained at  Creating under Service Requests.

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