Name of the meter reading type

Classification:

• One-time: the reading takes place only once
• Cumulative: readings depend on the previous readings

Unit of Measurement used for measuring the reading. E.g., liters or gallons.

Define policies to automatically add a usage service on a subscription by converting the meter reading of an installed item.

Provide a Usage Service for each policy and which Usage Service Catalog the service will be selected from, and the Termed Service of the subscription.

Provide a Conversion Rate used to convert the UoM of the meter reading to the UDR UO, (the entity used to charge the usage service).

Optionally, define a set of Conditions for each policy. If multiple policies apply then the one with the smallest conversion rate will be used.

Can be traced through a unique identifier (usually a serial number).

A channel bouquet with predefined channels.

An installation hardware kid that includes all equipment required to set up a new triple play subscription. i.e. a Roku box and a Modem.

Available if classification is defined as 'service' and type is 'termed' or classification is 'physical good.'

Provided upon customer request and are billed, based on their usage.

• A movie (VOD) added on a subscription that will be billed once.
• A telephone call logged on a subscription billed for 10 minutes.

Provided and billed once, based on duration.

Provided and billed once, for a fixed amount.

Available for the 'Service' classification.

By clicking CALCULATE , view valuable financial information related to the sales of the product in the last 12 months

• Performance Calculation Period: The period that the performance is calculated for
• Total Revenue of this Product: The total revenue of the service calculated as the total amount billed excluding taxed amounts (VAT and other Taxes)
• Number of subscriptions the service is active: The total number of all the subscriptions that include this service as active and that was firstly activated within the performance period (Only available for termed services)

Defines the period for which the product is available to be used for new business transactions and which can be always, for a user defined period or from a date onward.

For Flexible Bundle product type:

 Define products or product types and/or families from which products can be selected to be added to the bundle by the user on adding the bundle to a subscription.
Minimum Quantity: Provide the minimum number of products that can be added for the specific type or family, on the flexible bundle. The value of 0 is accepted and mandatory; Null is not allowed.
Maximum Quantity : Provide the maximum number of products that can be added for the specific type or family, on the flexible bundle.
Quantity: If product is defined then provide the number of products that can be added for the specific product

Refer to Setting up Flexible Product Bundles  

For Fixed Bundle product type: Define products that are added when the bundle is added to either a subscription or job. Refer to Allowed Components for Fixed Product Bundles.

Quantity: Provide the quantity of the product added to the fixed bundle. (Available for Fixed Bundles only.)

Only available for products of Flexible Bundle type

Define restrictions on the number of different families or types of the components of the product source;
This is used optionally for filtering when defining the actual components of a Product on creating a subscription. By leaving the tab empty, the user will be allowed to add from multiple types and families available in the Bundle Components tab.

Use Products from only X Product Families: Specify the number of families that can be used. For example, if this is set to 1, then all the products that can be selected as components must belong to the same product family.

Use Products from only X Product Types: Specify the number of types that can be used. For example, if this is set to 1, then all the products that can be selected as components must belong to the same product type.

The tax and VAT rates applicable for the product which will be used during billing, to decide which one to apply based on pre-configured rules location rules.
VAT and tax rates are automatically set on the product based on existing configuration of VAT and tax rates based on product types, however you have the option to add more by clicking on 'ADD' to add more rates applicable to the product.
Every Tax Code added may have multiple tax and VAT rates.
Only the one defined as Applied will be considered during the billing of the product

Refer to Platform for more information

A product made up of a selection of constituent component products that are predefined and cannot be specified individually.

• A channel bouquet with predefined channels.
• An installation hardware kit that includes the equipment required to set up a new triple play subscription. E.g., a Roku box and modem.

Available for the 'Service' classification and the 'Termed' type, or for the 'Physical Good' classification.

Available for the 'Service' classification and the 'Usage' type.

The available subscription packages, consisting of products, prices, billing rules and provisioning providers combined into a single offering.

Determine the operational characteristics of an activity.

One-time services, e.g., installations, are added to the activity type.

Determine the operational characteristics of a job.

Expenses, e.g., an installation service or physical good (traceable or non-traceable, such as a Roku box or an antenna, respectively) are added to the job type.

Code: A unique combination of alphanumeric characters used to identify the product across the system

Type: Determines the operational characteristics of the product. When a product type is selected, the characteristics tab inherits the characteristics of the type. 
The available types are filtered based on the classification selected when a new product is created (NEW > Product Classification). To create a new type, click on the 'New' button. The new type will inherit the selected product classification.

Brand & Family: Add brand and family to products to categorize them accordingly. To create a new brand or family, click on the 'New' button next to each attribute.

Alternative Code: Provide another code with which to identify the product.

Description ofthe product formarketing purposes.

Long Description (Optional)

Priority Level: A free text field for integer values.  The information is used by CRM.COM or third-party systems, such as a portal, to present or handle higher priority products during sales or customer care processes.

Click CALCULATE for information on sales in the last 12 months

• Performance Calculation Period
• Total Revenue of this Product: Total amount billed (excluding VAT and other taxes)
• Number of Subscriptions in which the Service is Active: only for termed services first activated within the performance period

• Termed services
• Physical goods

A read-only section with product characteristics inherited from the selected type.

The period for which the product is available after which it expires.

Can be 'Always' or for a specific period (by setting the Valid From and To dates).

Flexible Bundle product type: Select products, product types or families to make them available to bundles added to subscriptions. 

Provide the Minimum and Maximum Quantity that can be added from each product type or family.
If a specific product is defined, provide the Quantity to be added.

Refer to Setting up Flexible Product Bundles.

Fixed Bundle product type:

Define the products included in the bundles added to subscriptions or jobs. Provide the Quantity of the product added to the bundle.

Refer to Allowed Components for Fixed Product Bundles.

• Termed services
• Physical goods

Used to filter bundle components when creating a subscription. Restrict the number of product families and types used as components in the bundle. There are no restrictions if it is left empty.

Use Products from Only X Product Families: E.g., if the quantity is set to 1, the components must belong to the same product family.

Use Products from Only X Product Types: E.g., if the quantity is set to 2, components can be selected from up to two product types.

• Termed services
• Physical goods

Used for billing purposes and based on pre-configured rules.

• The rate of VAT and other taxes are applied based on product type.
• More codes can be applied by clicking on ADD.
• Each Tax Code can have multiple VAT and other tax rates associated with it, applied if location conditions are met.
  
• Tax rates with Applied enabled areused during billing.

Refer to Platform for more information.

Billing terms provide information on the billing of subscription products, such as whether a service should be billed before or after it is used.

Through this section, you can view billing term schemes in which the product is included or add products to schemes.

For termed services added to a normal billing term scheme, define whether the service is pre-bill or post bill (billed before or after it is used) and whether it should be excluded from deactivation runs (as in the case of free-to-air channels).

For termed services added to a prepaid billing term scheme, define whether the service is pre-paid or post-paid (paid before or after it is used). For pre-paid, designate the period that the customer has to pay in advance.

Refer to Subscriptions for more information.

• Termed services

Subscription types define your subscription offerings, thus once products are created they must be added to the subscription type. Through this section you can see the types that the product already belongs to and add to the ones that it doesn't. If you add to a subscription type, that includes billing term schemes that do not have the product, then those billing term schemes will be automatically added.

Through price plans you provide the rates with which the product is billed. Through this section you can see all the price plans the product is included and add it to ones that is not included along with information required by the price plan such as the rate model the rate and whether the defined rate should be applied to product of it is a component of a product bundle.

Refer to Price Plans for more information

• Expense services

Price plans are catalogs with billing rates for services and product.

Through this section, you can view price plans in which the product is included or add products to plans.  Price plans also include the rate model, base and tiered amount for the product, as well as whether the rate is applied to bundle components.

Refer to Price Plans for more information.

These are the available subscription packages.  When a product is created it must be added to a subscription type if it should be offered through it.

Through this section, you can view the subscription types that the product is available from and make the product available to a subscription type.

If a product is added to a subscription type associated with a billing term scheme in which the product is not included, then the product will be added to the scheme. The billing term scheme will be added in the respective tab (and the information can be updated).

• Termed services
• Expense services
• Physical goods

USCs contain rates for products that are charged based on their consumption. Through this section, you can view the USCs that include the product.

The additive Additive discounts are used to apply discounts to products after any discounts applied applied after discounts provided through price plans or usage service catalogs. Through this section you can see the

From the section:

• View additive discounts applicable to the product in the current period (i.e.

• , additive discount definitions that have the

• product in

• their 'Discounted Products' section)

• .
• Add the product to existing discounts that are not applied automatically.
• Create new discounts for the product.

Refer to Additive Discounts for more information.

Providers are third party systems Third-party systems with which CRM integrates with and are needed in case that a product must be provisioned through them, i.e. a roku box or a tv channel. Through this section you can see the providers the product already is provisioned for and add it to ones that it is not yet provisioned along with a unique id used by the provider to identify the product.
For each provider, (available on the left column) you must select at least one distributor through which the product is distributed by, by checking the Applied .COM integrates to provide services to subscriber's TVs. Providers are defined when a product (e.g., a Roku box or TV channel) must be provisioned through them.

From the section:

• View the product's current provisioning providers.
• Add the product (with its unique ID) to providers for provisioning.
• Select (at least) one distributor for each provider, through which the product is distributed.
  The provider is available in the column on the left, and the distributor is selected by checking the 'Applied' box.

Refer to Provisioning for more information.

• Termed services

• Physical goods

The job types provide the overall behaviour of jobs. Products added to the job type can be sold or given through jobs of that type. Through this section you can see the jobs that include the product and add it to the ones that is not and define Determine the operational characteristics of a job.  Products are added to job types to be available for sale. 

From this section:

• View the job types that include the product.
• Add the product to job types.
• Define whether it is mandatory to add the specific product to

• a job type (by selecting the applicable classification).

Refer to Jobs for more information

.

• Expense services
• Physical goods

Activity types provide the overall behaviour of activities. One time services Determine the operational characteristics of an activity.

One-time services, e.g., an installation, become available by being added to the activity type can be used by activities of that type. Through this section you can see all .

From this section:

• View activity types that

• include the product.
• Add the product

• to activity types.
• Specify the minimum time that can be spent delivering the service.
• Specify whether the time can be changed

• .
• Specify whether it is optional or mandatory to add

• the product to activities of this type.

Refer to Activities for more information.

Product Image: You can add Supply up to 4 four images for the product and define one as a default along with a product alt text available the default. Also provide alternate text in case the image is not showncannot be displayed.

Files & URL: The attachments associated with the Product.