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When to use Change Subscription Distribution

In CRM.COM you have the option to easily switch services and installed items between provisioning distributors. This is possible either for existing/active provisioning distributors. More specifically the available actions are the following:

Use this Action to assign or switch Subscription Services and Installed Items to a different Provisioning Distributor or if the existing distribution must be cancelled.

When the Action is applied to a Service, it can be used to:

• Move a Service which is already distributed to another Subscription Provisioning Distributor
  OR  
• Enable the distribution of a Service with no distribution to an existing Subscription Provisioning Distributor Distributor
  OR 
• Remove the distribution of a distributed item Service from its related Subscription Provisioning Distributor.
  ServicesIt changes the provisioning distributor of one or multiple subscription services of a specific subscription. The action will either:Move a service
  

When the Action is applied on an Installed Item, it can be used to:
 

• Move an Installed Item which is already distributed to another Subscription another Subscription Provisioning DistributorDistributor 
  OR  
• Enable the distribution of a service an Installed Item with no distribution to an existing Subscription Provisioning DistributorDistributor 
  OR 
• Remove the distribution of a distributed service item from its related Subscription Provisioning Distributor.

View the Information Table below for information related to the Scheduling, Preview Rating and Classification of the Subscription Action.  Check the Validations & Restrictions Table for a list of available Actions, including each Action's related validations, restrictions and a description of its system process.
View 'Using Subscription Action Modal' available in Managing Subscriptions for more information on executing the Action.

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Subscription

Action Information

Action can be scheduled	Preview Rate AvailableBehavior	Behaviour Code	CHANGESUBSCRIPTIONDISTRIBUTION	Business Classification Code	SWAPSUBSCRIPTIONDISTRIBUTION

CHANGESUBSCRIPTIONDISTRIBUTION

CHANGESUBSCRITPINODISTRIBUTION

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Restrictions & Validations

Executing Change Subscription Distribution

1. Navigate to BILLING APPLICATION > BILLING > SUBSCRIPTIONS > MANAGE SUBSCRIPTIONS
2. Search for the Subscription you are looking for, using the criteria section
3. Click on the Subscription number to go to the Data Entry page of the subscription
4. On the left hand side of the screen you can see the ACTION PANEL
5. Click on  Subscription Related Actions to expand 
6. Find the action you would like to execute and click on the link to open the action details in a modal window
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7. Services

   1. Select the service for which you would like to change the distributor
   2. Move to Service Distribution and click on DISABLE or ENABLE links accordingly
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8. INSTALLED ITEMS

   1. Select the installed item for which you would like to change the distributor
   2. Move to Service Distribution and click on DISABLE or ENABLE links accordingly
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9. PREVIEW ACTION PANEL

   1. Service Distributions to be Modified

      1.  Provides an overview of the changes related to service distribution that will be executed once the action submitted

   2. Installed Item Distributions to be Modified

      1.  Provides an overview of the changes related to installed item distribution that will be executed once the action submitted

10. SUBSCRIPTION ACTION DETAILS

    1. Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific behaviour code
    2. Sub Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific business classification code
       Action Type and Sub Action type are visible only if applicable
    3. Performed By User : Search and add the user that logs the action 
       If you leave empty then the Logged in user will be set

    4. Performed Date: Click on the calendar icon and select date and time

11. Click on "SUBMIT"
    Action will be validated as provided in the section below and submitted if validations are passed

Once the action is submitted the following changes will be carried out by the system: