Back to Warranty Policies Main Page
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| Find out how the system handles Installed Items with warranty on Service Requests |||
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| title | Available from CRM.COM R9.0.0 |
Learn to raise Service Requests to check the Warranty coverage of a Physical Good |
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Table of Contents
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Raising a Service Request Related to a
TraceablePhysical
Good with WarrantyCRM.COM allows you to create Service Request and specify items that are affected.
In case that the item has a warranty then the system will automatically identify the warranty and make it available to the user.Note that you cannot add warranties to items using Service Requests; this can only be done via Jobs: Applying Warranty Policies to Physical Goods. Service Request are used to provide you with information as to whether the installed item which has already been provided to a customer is covered by a Warranty or not.
Good
Service Requests can be used to identify whether a damaged Physical Good requiring replacement is under Warranty and can be replaced free of charge.
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Warranties cannot be added to items by using Service Requests; only by using Jobs. |
Validations & Restrictions
| Action | Additional Information |
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| Show Warranties | Available
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Raising a Service Request Related to a Traceable Physical Good and calculating Warranty's Coverage
Follow the steps provided at Creating Service Requests| Calculate Coverage |
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Calculating Warranty Coverage via Service Requests
- Navigate to service requests, and EDIT an existing or create a NEW request.
AFFECTED PRODUCTSSpecify the affected physical goodAffected Physical Good:
If the installed item's warranty can still cover the installed item Warranty still covers the Installed Item, then the following related information is made available.- Warranty Policy: Displays the item's related warranty namename of the Warranty of the Item.
Click on the link to view the warranty appliedapplied Warranty. - Warranty expiration date Expiration Date:Displays when the item's warranty expires. Displays the date on which the Warranty of the Item expires.
- Warranty Policy: Displays the item's related warranty namename of the Warranty of the Item.
- Coverage Reason: Select the Coverage Reason from the drop down list.
Covered: Once the reason Reason is specified the coverage reason Coverage Reason is set. The value can either be 'Yes or No
' or 'No'.
Proceed with providing the rest of the information required to create a Service Request as explained at Creating under Service Requests.
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