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Learn to work with Panaccess Cableview Services

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On this page

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Overview

Panaccess Cableview is a conditional access system (CAS) that provides pay-TV business solutions, such as streaming digital video broadcasting (DVB) subscriptions.  

CRM.COM provides a ready-made implementation of Panaccess Cableview using the Panaccess Cableview Services provisioning module, which handles the activation and deactivation of signals and communications with subscriber devices.

The Panaccess Cableview implementation submits requests on Panaccess Cableview CAS asynchronously using WEB services. Panaccess Cableview CAS subsequently responds to CRM.COM.

Major features

  • Integration with Panaccess Cableview Services

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Panaccess Cableview Services - The Basics

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Panaccess Cableview Services - The Advanced

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Panaccess Cableview Services - The Admin Stuff

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  • .
  • Simultaneous activation and deactivation of multiple subscriptions.
  • Messaging multiple subscribers at once.
  • Utilities can be used to manage individual subscriptions (e.g., to send a message or to obtain information on a Panaccess subscription).

Using Panaccess Cableview Services

  • Panaccess Cableview Services implementation submits requests on Panaccess system asynchronously using batch provisioning requests runs.
    • Subscription actions update the subscription provisioning state.
    • Provisioning request runs identify subscriptions whose provisioning state must be updated in Panaccess and send the respective requests.

Setting Up Panaccess Cableview Services

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Billing > Provisioning > Panaccess Cableview Services > Set Up Provisioning Provider

Provisioning provider

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Provisioning Provider
Provisioning Provider

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Related configuration areas

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Provisioning - Related Configuration Areas
Provisioning - Related Configuration Areas

 

Using Batch Processes to Handle Subscriptions

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Billing > Provisioning > Panaccess Cableview Services

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Processing provisioning requests

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Provisioning - Process Provisioning Requests
Provisioning - Process Provisioning Requests

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Sending OSM messages

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Provisioning - Perform Mail Runs
Provisioning - Perform Mail Runs

The table describes the sections of OSM Run Definition Data Entry page and explains how the fields in the page are used.

 Mandatory   Configurable

Main Information
Name, Alternative Code

Input Settings 

Communication Queue External System that will be used to identify the 'Pending' communications to be processed by the run.

Start Indication Date Time on which the message will be displayed.

Process Immediately: Determines whether the request is sent directly to Panaccess, or created and processed subsequently by the provisioning request processing run.

 

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Using a Utility to Handle a Subscription

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Billing > Provisioning > Panaccess cableview services

Utilities are used to handle one subscription at a time.

Get Cableview Service information 

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Provisioning - Get Provider Information
Provisioning - Get Provider Information
   

The utility can be used to synchronize CRM.COM and Panaccess services.

Note
  • When a modification in CRM.COM is reflected in Panaccess, allow a couple of minutes before executing the 'Get Information' command.
  • The utility does not create provisioning requests. It only retrieves information regarding the Smartcard or STB, by directly calling Panaccess Web Services.

Provide the smartcard or STB and SUBMIT the request.  Use the returned information to decide whether synchronization is required. 

If Panaccess has gone out of sync, click on SYNCHRONISE SERVICES in the Actions menu.

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Sending OSM messages

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Provisioning - Send Mail Messages
Provisioning - Send Mail Messages

Select whether the message is intended for one specific subscriber or for all.

Provide the required information, starting with the type of message to be sent.  As the message text is provided through the utility, there is no related Communication (unlike message runs).

Main Information

Type: Determines whether the message is intended for a specific subscriber or for all.

Smartcard / Set Top Box that should receive the message (for the 'Specific Subscriber' type).

Tex (message)

Start Indication Date Time on which the message will be displayed.

Process Immediately: Determines whether the request is sent directly to Panaccess, or created and processed subsequently during the provisioning request processing run.

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Panaccess Cableview Services Requests

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The table below displays CRM.COM processes that trigger Panaccess requests, as well as the parameters sent for each request.

'Set Packages' requests are not directly triggered by the execution of subscription actions.  System conditions (in the Trigger Logic column) must be met during the execution of the 'provisioning request processing run definition'.

Request

UseTriggered byTrigger LogicParameters
Set Packages
  • Activate or deactivate subscription services

  • Provisioning request processing run

  • Retrieve all subscription services enabled on Panaccess provisioning distributor.
    • Retrieve only subscription services of 'Effective' or 'Short Term Effective' subscriptions.
      • Find all 'Effective' or 'Short Term Effective' subscription services with an 'Authorised'1 value of '1' or '0'.
      • Retrieve the service ID for each affected subscription service.

 

Note

Whenever a service is added or removed, all services must be resent.

  • The subscription provisioning distributor linked to the subscription service.
  • The subscription identifier (the subscription with which the service is linked).
  • The CA ID(s) of the subscription service(s).
  • The CA ID of the associated physical good.
Send OSMSend a regular mail message to the customer's device inbox.
  • OSM message runs
  • OSM message utility
  • Provisioning request processing runs
  • Entries in a 'Pending' life cycle state are present in the communication queue.
  • External system of the provider is equal to that specified in the OSM run definition.
  • The related communication is classified as 'Outgoing'.
  • The related communication refers to a subscription or notification containing the subscription in the 'Notification Information'.
  • The subscription has at least one installed item distributed to Panaccess Cableview Services provider.
  • The CA ID of the associated physical good (if the message is intended for a specific box).
  • The message that will be sent to the subscriber.
  • The delay of the message, i.e. whether is going to be sent immediately or after a specific amount of time.
  • The display duration in seconds.
  • The message type (whether it is intended for one specific subscriber or for all).
  • The cycle time of the message (during which the CA system will attempt to send the message).
  • The communication queue number processed by the provisioning request (if applicable).
Get InformationProvide a list of the 'Active' Panaccess Cableview subscription services.
  • Panaccess Information Utility
  • Not applicable
  • The smartcard CA ID.
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1. 'Authorized' is a field kept in CRM.COM for every subscription service that represents its state at the provider.

  • Authorized = Active (1)
  • Not authorized = Inactive (0)


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Panaccess Cableview Services Business Examples

Subscriptions with multiple viewing points 

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titleProvisioning Distributors

Scenario 1

Company ZX offers its customers the option to have multiple viewing points for each subscription. Customers can have a separate 'box and card' pair in each room, and choose to have a different selection of channels available from each pair.  Up to four viewing points can be added to a subscription.

Solution

CRM.COM must have a different provisioning distributor available for each pair (box and card) offered to subscribers, as channel availability and restrictions can be set separately for each box.

To support this, the following distributors must be set up in the provisioning provider.

  • Main
  • TWIN1
  • TWIN2
  • TWIN3

 

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