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Find out how to complete a Service Request

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Validations and Restrictions

Life Cycle State

Validations

Completed

A response has been completed
- Status
  colour Red
  title Available from CRM.COM R9.0.0
  - If the specified response category is configure to require customer acceptance then
  - The response is already accepted by the customer
Final Resolution has been accepted by the customer
All the statuses of life cycle state Completed are available All /wiki/spaces/V4Manual/pages/9833206 mandatory fields must be completed
Jobs that were planned through a Service Request are completed, deleted or cancelled
Activities scheduled for a Service Request are completed, deleted or cancelled

The following fields may be updated in Service Requests by using the "EDIT" button in order to complete the entity. (Mandatory fields are marked by the asterisk *)
- Status *: a status of life cycle state Completed should be selected
  - Once a status with a life cycle state Completed has been assigned then the Resolution section(s) is available as read only.
A communication will be created if communication settings have been enabled in the active Service Request definition

note

Visit /wiki/spaces/WIP/pages/10010220 Service Request for business examples related to Accepting Service Requests

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