Page Comparison

Issue key

Summary

Description

Issue Type

Components

V5-3784

Applications back-end configuration improvements

Applications configuration UI changes to remove unwanted settings and renaming of others to be more meaningful.

Improvement

APP AND PORTAL V1

V5-5142

Issue when sending email communications on activating a Reward Offer 

Automation is configured so as to send an email communication to a specific user on activating a reward offer. User does not receive any emails.

Bug

COMMUNICATIONS

V5-5139

Ability to configure the delivery time of a communication sent over SMPP

Ability to configure the delivery time of a communication sent over SMPP

Improvement

COMMUNICATIONS

V5-5111

Account overdue amount communication tag is not replaced when commuication is sent

Communication sent to the contact does not include account overdue amount. Communication tag was not replaced.

Bug

COMMUNICATIONS

V5-4961

Issue when creating users as contacts in platform's billing business 

The same person signs up various businesses in the CRM.COM platform using the same email address. On each business sign up, the user is created as a contact in the billing business, resulting in creating multiple contacts with the same email.
A check could be added so if another contact with the same email address exists in billing/platform business then re-use that one (add that contact as the owner of the new business’s community)

Bug

CONTACTS

V5-5104

Transfer transaction not triggering Automation to create Achievement events

When transferring funds between wallets in the backendback-end, a Transfer transaction is created which in turn triggers an Automation that creates an Achievement for the owner of the community. When the transfer is triggered through a purchase event though, the Automation is not triggered since the event in this case is a Wallet sharing transfer.

Bug

CUSTOMER EVENTS

V5-5162

Issue when updating Device custom fields

When updating the custom field value from Inventory screens, the value fails to be updated despite UI showing that the update was successful.

Bug

INVENTORY

V5-5153

Issue when searching for Devices using custom fields

In Inventory,

• Search for a device using one of its custom fields. Search is never completed

• UI issue when trying to view the available actions per device. Not all of them are visible

• Provide the ability to view additional information for a device through an expanded section

Bug

INVENTORY

V5-5143

Unhandled error when viewing an Order

Unhandled error thrown when navigating to an Order’s detail screen. Issue is caused because the Order does not have any items.

Bug

ORDERS

V5-5122

Order Catalogue cateogry category code to be considered when searching for categories

When listing the categories of an Order Catalogue, the Web API’s search value only considers the category’s name (which might not be unique across all categories and sub-categories). Include the order catalogue category’s code in the Web API’s “search_value” as well. Enhancement facilitates search using codes of the category but is still using the “like” operator.

Improvement

ORDERS

V5-5115

Users Data Records access & Teams issues

• Edit a User’s information and remove the Team assigned to them. Update User process triggered from the UI removes the Team but eventually the Team is not removed (next GET api includes the team).

• User who is also an Owner, tries to access a Service Request assigned to a user. Unhandled error is thrown. Investigate why the error was caused e.g. due to restricted access? If yes, then change the UI/UX so as to clearly show that the user does not have access to the entity.

Bug

SECURITY AND USERS

V5-5170

Wrong currency displayed in Service Request charges

Base currency of the business shown in Service request charges, unit price field.

Bug

SERVICE REQUESTS

V5-5141

Event-based charges invoiced while services are in trial

Event-based charges are invoiced in advance (due to billing run performed a number of days prior the billing day) and despite the fact that the service that triggered them is still in trial. Event-based charges must never be billed if their related service is in trial. 

Bug

SUBSCRIPTIONS

V5-5120

SaaS Plans management issues

1) UI

a) When business owner adds a new service, include subscription id in the service recommendation
b) when changing the bundle
i) Call service recommendation Web API, not get product components
ii) make sure that mandatory products cannot be removed,optional addons add-ons can be added/removed
iii) sort them based on components sorting
c) Remove the ability to change the quantity of the components. Just show it in the list services as hardcordedhard-corded, remove when ordering a plan, when changing the bundle

2) BackendBack-end

a) Service recommendation to return components of a bundle sorted based on their priority (priority set when setting up the flexing product’s composition)
b) In billing business
i) Change the bundle and set its quantity to 1500. Once qty change on th ebunsdle the bundle it should also be updated in all of its components.
ii) Issue 1: qty not updated on the bundle (check CRM billing business, contact Checkings)
iii) Issue 2: change the service, change only the qty and save, then something goes wrong with the components. components are not affected in this case. - check if this is ui or not
c) In singed up business (e.g. Checkings)
i) all addons have tiered/stairstep prices
ii) as the qty of the bundle increases, then the business owner goes into My subscriptions and in list services (addons) they can see the correct price where correct price means that the correct tiered range price is shown, not the first tier’s price. Preview bill also returns correct pricing.

Bug

SUBSCRIPTIONS

V5-5169

Activity, Lead, Service Request is not accessible in Activity feed

The entities are read only

Bug

CONTACTS

V5-5164

Thank You Gift reward offer not applying award restrictions correctly

The Thank You Gift offer is not applied correctly when the configuration is that a contact can only be awarded once

Bug

REWARD OFFERS

V5-5152

Provisioning settings on product issue

A provider must be configured only once per product

Bug

PRODUCT CATALOGUE

V5-5151

Service recommendation issue for no billing subscriptions

Service recommendation issue for no billing subscriptions

Bug

SUBSCRIPTIONS

V5-5138

Wrong issued date on financial events

Check credit note, invoice, payment, payout, refund

Bug

V5-5132

Communication Fixes

Sms SMS complete communication check

Bug

COMMUNICATIONS

V5-5131

Test sms integration does not act as in real scenario

When sending sms test, the 0 preceding the phone number must be ignored

Bug

COMMUNICATIONS

V5-5091

Issue with unblock Wallet Funds on purchase with 0 spend amount

Issue with unblock Wallet Funds on purchase with 0 spend amount, its not unblocking the amounts 

Bug

WALLET