| Tip |
|---|
Available from CRM.COM R9.0.0 |
GET service_requests/configuration/types/list
This method returns the service request types that are allowed to be used in the system as these are defined in active Service Request Definitions. Multiple service request types are returned by each call.
Resource URL
Parameters
...
Name
...
Type
...
Description
...
token
...
String
...
The token retrieved from the login method
...
group_identifier
(optional)
...
The identifier of the group that will be providing the service request type. The group is filtered against the service request types' allowed organisational units. The allowed group identifier fields are the following:
...
unit_identifier
(optional)
...
The identifier of the unit that will be providing the service request type. The unit is filtered against the service request types' allowed organisational units. The allowed unit identifier fields are the following:
...
fields_set
(optional)
...
List of Strings, comma separated
...
A list of fields that should be included in the results. If not specified then all the available fields will be returned
Response Data
...
Examples
| Expand |
|---|
|
HTTP Method: GET Request: Response: | Code Block |
|---|
| theme | Confluence |
|---|
| language | javascript |
|---|
| linenumbers | true |
|---|
| {
"status":
{
"message": "",
"description": "",
"code": "OK"
},
"data":
[
{
"udf_float_1": null,
"udf_float_2": null,
"udf_float_3": null,
"udf_date_1": null,
"udf_float_4": null,
"udf_date_2": null,
"udf_date_3": null,
"udf_date_4": null,
"name": "Test123",
"udf_string_1": null,
"udf_string_2": null,
"estimated_completion_time":
{
"time_period_value": 2,
"time_period_uot": "MONTHS"
},
"udf_string_3": null,
"udf_string_4": null,
"udf_string_5": null,
"udf_string_6": null,
"udf_string_7": null,
"log_information":
{
"updated_date": "2015-05-26T13:19:25",
"created_date": "2015-05-18T12:43:59",
"created_by_unit":
{
"community_name": "Internal Community",
"id": "48305F8849E3C18B227C5BE3A27BA6DF",
"name": "Admin Unit",
"group_name": "Main Group",
"description": "r1 Test Description for resource request tab.Test Description for resource request tab.",
"alternative_code": "MG"
},
"updated_by_unit":
{
"community_name": "Internal Community",
"id": "48305F8849E3C18B227C5BE3A27BA6DF",
"name": "Admin Unit",
"group_name": "Main Group",
"description": "r1 Test Description for resource request tab.Test Description for resource request tab.",
"alternative_code": "MG"
},
"created_by_user":
{
"person_name": "MPAdministrator",
"username": "MPAdministrator",
"id": "1",
"email": "sakkascy1986@hotmail.com"
},
"updated_by_user":
{
"person_name": "MPAdministrator",
"username": "MPAdministrator",
"id": "1",
"email": "sakkascy1986@hotmail.com"
}
},
"udf_string_8": null,
"id": "071C3C130B804FB593908CA4BBE1A276",
"description": null,
"alternative_code": "T_1"
},
{
"udf_float_1": null,
"udf_float_2": null,
"udf_float_3": null,
"udf_date_1": null,
"udf_float_4": null,
"udf_date_2": null,
"udf_date_3": null,
"udf_date_4": null,
"name": "Information",
"udf_string_1": null,
"udf_string_2": null,
"estimated_completion_time":
{
"time_period_value": 2,
"time_period_uot": "HOURS"
},
"udf_string_3": null,
"udf_string_4": null,
"udf_string_5": null,
"udf_string_6": null,
"udf_string_7": null,
"log_information":
{
"updated_date": "2015-10-07T11:11:33",
"created_date": "2015-01-09T15:57:22",
"created_by_unit":
{
"community_name": "Internal Community",
"id": "48305F8849E3C18B227C5BE3A27BA6DF",
"name": "Admin Unit",
"group_name": "Main Group",
"description": "r1 Test Description for resource request tab.Test Description for resource request tab.",
"alternative_code": "MG"
},
"updated_by_unit":
{
"community_name": "Internal Community",
"id": "48305F8849E3C18B227C5BE3A27BA6DF",
"name": "Admin Unit",
"group_name": "Main Group",
"description": "r1 Test Description for resource request tab.Test Description for resource request tab.",
"alternative_code": "MG"
},
"created_by_user":
{
"person_name": "emichailidou",
"username": "emichailidou",
"id": "63ACDBBC5B39AD2DF5B167FA70EE57DD",
"email": "e_michailidou@crm.com"
},
"updated_by_user":
{
"person_name": "MPAdministrator",
"username": "MPAdministrator",
"id": "1",
"email": "sakkascy1986@hotmail.com"
}
},
"udf_string_8": null,
"id": "3E19C42A76820EFEF54DB4F103DC1BFC",
"description": null,
"alternative_code": "I"
},
{
"udf_float_1": null,
"udf_float_2": null,
"udf_float_3": null,
"udf_date_1": null,
"udf_float_4": null,
"udf_date_2": null,
"udf_date_3": null,
"udf_date_4": null,
"name": "Request for Change",
"udf_string_1": null,
"udf_string_2": null,
"estimated_completion_time":
{
"time_period_value": 2,
"time_period_uot": "HOURS"
},
"udf_string_3": null,
"udf_string_4": null,
"udf_string_5": null,
"udf_string_6": null,
"udf_string_7": null,
"log_information":
{
"updated_date": "2015-10-08T15:18:40",
"created_date": "2015-01-09T16:37:23",
"created_by_unit":
{
"community_name": "Internal Community",
"id": "48305F8849E3C18B227C5BE3A27BA6DF",
"name": "Admin Unit",
"group_name": "Main Group",
"description": "r1 Test Description for resource request tab.Test Description for resource request tab.",
"alternative_code": "MG"
},
"updated_by_unit":
{
"community_name": "Internal Community",
"id": "48305F8849E3C18B227C5BE3A27BA6DF",
"name": "Admin Unit",
"group_name": "Main Group",
"description": "r1 Test Description for resource request tab.Test Description for resource request tab.",
"alternative_code": "MG"
},
"created_by_user":
{
"person_name": "emichailidou",
"username": "emichailidou",
"id": "63ACDBBC5B39AD2DF5B167FA70EE57DD",
"email": "e_michailidou@crm.com"
},
"updated_by_user":
{
"person_name": "MPAdministrator",
"username": "MPAdministrator",
"id": "1",
"email": "sakkascy1986@hotmail.com"
}
},
"udf_string_8": null,
"id": "C0014B5217E42FCF43100373A17E9A6E",
"description": null,
"alternative_code": "RFC"
},
{
"udf_float_1": null,
"udf_float_2": null,
"udf_float_3": null,
"udf_date_1": null,
"udf_float_4": null,
"udf_date_2": null,
"udf_date_3": null,
"udf_date_4": null,
"name": "Technical",
"udf_string_1": null,
"udf_string_2": null,
"estimated_completion_time":
{
"time_period_value": null,
"time_period_uot": "SECONDS"
},
"udf_string_3": null,
"udf_string_4": null,
"udf_string_5": null,
"udf_string_6": null,
"udf_string_7": null,
"log_information":
{
"updated_date": "2015-08-26T12:25:31",
"created_date": "2015-01-20T17:24:48",
"created_by_unit":
{
"community_name": "Internal Community",
"id": "48305F8849E3C18B227C5BE3A27BA6DF",
"name": "Admin Unit",
"group_name": "Main Group",
"description": "r1 Test Description for resource request tab.Test Description for resource request tab.",
"alternative_code": "MG"
},
"updated_by_unit":
{
"community_name": "Internal Community",
"id": "48305F8849E3C18B227C5BE3A27BA6DF",
"name": "Admin Unit",
"group_name": "Main Group",
"description": "r1 Test Description for resource request tab.Test Description for resource request tab.",
"alternative_code": "MG"
},
"created_by_user":
{
"person_name": "emichailidou",
"username": "emichailidou",
"id": "63ACDBBC5B39AD2DF5B167FA70EE57DD",
"email": "e_michailidou@crm.com"
},
"updated_by_user":
{
"person_name": "MPAdministrator",
"username": "MPAdministrator",
"id": "1",
"email": "sakkascy1986@hotmail.com"
}
},
"udf_string_8": null,
"id": "C0F246EC670740F793868C1CA78D6AF6",
"description": null,
"alternative_code": "T"
}
]
} |
|
GET service_requests/configuration/statuses/list
This method returns the statuses that are allowed to be used by service requests of specific type. Multiple statuses are returned by each call
Resource URL
Parameters
...
Name
...
Type
...
Description
...
token
...
String
...
The token retrieved from the login method
...
service_request_type_identifier
(mandatory)
...
The identifier of the type of the service request that will be using the statuses. The statuses are filtered against the allowed statuses of the specified type. The allowed service request type identifier fields are the following:
...
life_cycle_state
(optional)
...
The life cycle state that the status should have. If specified then only statuses related with the specified life cycle state will be retrieved. Life cycle state options are:
PENDING, RESPONDED, TEMPORARY RESOLVED, FINAL RESOLVED and COMPLETED
...
fields_set
(optional)
...
List of Strings, comma separated
...
A list of fields that should be included in the results. If not specified then all the available fields will be returned
Response Data
...
Examples
| Expand |
|---|
|
HTTP Method: GET Request: Response: | Code Block |
|---|
| theme | Confluence |
|---|
| language | javascript |
|---|
| linenumbers | true |
|---|
| {
"status":
{
"message": "",
"description": "",
"code": "OK"
},
"data":
[
{
"default": true,
"status":
{
"life_cycle_state": "PENDING",
"id": "4174EEED1CBFD73A67AB75C5DF99AFED",
"name": "To Be Approved",
"description": "To be Approved - Pending",
"alternative_code": "TBA"
},
"id": "7244393FFDA6E09D16CACCA0A87D8772"
},
{
"default": false,
"status":
{
"life_cycle_state": "RESPONDED",
"id": "3719E9998E567A788A865CD1B4556821",
"name": "Assigned",
"description": "Assigned",
"alternative_code": "ASG"
},
"id": "6FB8BA4DD6658972FC5AD9D6C74D9A84"
},
{
"default": false,
"status":
{
"life_cycle_state": "RESPONDED",
"id": "C46FA997FD069D6F1863F4F6A02916C6",
"name": "In Progress",
"description": null,
"alternative_code": "IP"
},
"id": "8A79FE4BBDA349FC61E8875DE034FDEE"
},
{
"default": false,
"status":
{
"life_cycle_state": "TEMPORARY_RESOLVED",
"id": "0B7EF8D78A8711BA03FFF11EB0BBC0F6",
"name": "Temporary Solution",
"description": null,
"alternative_code": "TS"
},
"id": "BFF9AB00ADAF3A860FBDDDC0D30BA039"
},
{
"default": false,
"status":
{
"life_cycle_state": "FINAL_RESOLVED",
"id": "78BD681A48EE3EAE9246D25AB76F632B",
"name": "Final Solution",
"description": null,
"alternative_code": "FS"
},
"id": "0F0CCA77C5AF23955E2CF9277BE2D733"
},
{
"default": false,
"status":
{
"life_cycle_state": "COMPLETED",
"id": "5611E4C4BD556315E1AE9F9A883158D2",
"name": "Accepted by Customer",
"description": "The Service Request has been accepted by customer/caller ",
"alternative_code": "ACC"
},
"id": "FE655F50C6A9BFD9E847291B6E706785"
}
]
}
|
|
GET service_requests/configuration/categories/list
This method returns the service request categories that are allowed to be used by service requests of a specific type. Multiple service request categories are returned by each call
Resource URL
Parameters
...
Name
...
Type
...
Description
...
token
...
String
...
The token retrieved from the login method
...
service_request_type_identifier
(mandatory)
...
The identifier of the type of the service request that will be using the categories. The categories are filtered against the allowed categories of the specified type. The allowed service request type identifier fields are the following:
...
fields_set
(optional)
...
List of Strings, comma separated
...
A list of fields that should be included in the results. If not specified then all the available fields will be returned
Response Data
...
Examples
| Expand |
|---|
|
HTTP Method: GET Request: Response: | Code Block |
|---|
| theme | Confluence |
|---|
| language | javascript |
|---|
| linenumbers | true |
|---|
| {
"status":
{
"message": "",
"description": "",
"code": "OK"
},
"data":
[
{
"default": true,
"id": "5468158350D9469EB4467A7E2C9D089C",
"category":
{
"parent_id": "451E8F57CFCD9D425E599832F3AC32DE",
"id": "3B14EF18F2D75893416B62208A07EA51",
"name": "Normal",
"description": "Normal",
"code": "ADV_NML"
}
},
{
"default": false,
"id": "7B0B1EDEF35F4A548EE3BB3C1844A676",
"category":
{
"parent_id": "451E8F57CFCD9D425E599832F3AC32DE",
"id": "E99CB6E1D075857EB7DE9985782F577F",
"name": "Difficult",
"description": "Difficult",
"code": "ADV_DFCT"
}
},
{
"default": false,
"id": "BA2B74FB65B8450AB628EB1CB0AFA1B6",
"category":
{
"id": "451E8F57CFCD9D425E599832F3AC32DE",
"name": "Advice",
"description": "Advice Related",
"code": "ADV"
}
}
]
}
|
|
GET service_requests/configuration/response_categories/list
This method returns the service request response categories that are allowed to be used by service requests of a specific type. Multiple service request response categories are returned by each call
Resource URL
Parameters
...
Name
...
Type
...
Description
...
token
...
String
...
The token retrieved from the login method
...
service_request_type_identifier
(mandatory)
...
The identifier of the type of the service request that will be using the response categories. The response categories are filtered against the allowed response categories of the specified type. The allowed service request type identifier fields are the following:
...
fields_set
(optional)
...
List of Strings, comma separated
...
A list of fields that should be included in the results. If not specified then all the available fields will be returned
Response Data
...
Examples
| Expand |
|---|
|
HTTP Method: GET Request: Response: | Code Block |
|---|
| theme | Confluence |
|---|
| language | javascript |
|---|
| linenumbers | true |
|---|
| {
"status":
{
"message": "",
"description": "",
"code": "OK"
},
"data":
[
{
"default": false,
"id": "D70228FB4221FB96610BD3DA20BB7B65",
"category":
{
"parent_id": null,
"requires_customer_acceptance": true,
"id": "AB9574217CF96FE7FC5B2A134EF1ADC9",
"name": "Approved for Resolution",
"description": null,
"code": "AFR"
}
},
{
"default": true,
"id": "ED7F4F27E8FB43EEB3AC46E351AC1BBA",
"category":
{
"parent_id": "73BF512136DB35FE56A60ABF5DF5A91C",
"requires_customer_acceptance": false,
"id": "7FEF386893AB9744F82E497D72BEB76A",
"name": "Technical Agent",
"description": null,
"code": "TCA"
}
}
]
}
|
|
GET service_requests/configuration/temporary_resolution_categories/list
This method returns the service request temporary resolution categories that are allowed to be used by service requests of a specific type. Multiple service request temporary resolution categories are returned by each call
Resource URL
Parameters
...
Name
...
Type
...
Description
...
token
...
String
...
The token retrieved from the login method
...
service_request_type_identifier
(mandatory)
...
The identifier of the type of the service request that will be using the temporary resolution categories. The temporary resolution categories are filtered against the allowed temporary resolution categories of the specified type. The allowed service request type identifier fields are the following:
...
fields_set
(optional)
...
List of Strings, comma separated
...
A list of fields that should be included in the results. If not specified then all the available fields will be returned
Response Data
...
Examples
| Expand |
|---|
|
HTTP Method: GET Request: Response: | Code Block |
|---|
| theme | Confluence |
|---|
| language | javascript |
|---|
| linenumbers | true |
|---|
| {
"status":
{
"message": "",
"description": "",
"code": "OK"
},
"data":
[
{
"default": true,
"id": "1257FAFC51E521FAF3BFAB15C79CB09C",
"category":
{
"id": "6559C7CE07640154D674E1B5B802693C",
"name": "Technical Temporary Resolution",
"description": null,
"code": "TTR"
}
},
{
"default": false,
"id": "CBF5CF9BDC35677BF9933B0FB838C6F3",
"category":
{
"parent_id": "6559C7CE07640154D674E1B5B802693C",
"id": "31126D17295386308CEDEDB9A67D526D",
"name": "Workaround",
"description": "test",
"code": "WRD"
}
}
]
}
|
|
GET service_requests/configuration/final_resolution_categories/list
This method returns the service request final resolution categories that are allowed to be used by service requests of a specific type. Multiple service request final resolution categories are returned by each call
Resource URL
Parameters
...
Name
...
Type
...
Description
...
token
...
String
...
The token retrieved from the login method
...
service_request_type_identifier
(mandatory)
...
The identifier of the type of the service request that will be using the final resolution categories. The final resolution categories are filtered against the allowed final resolution categories of the specified type. The allowed service request type identifier fields are the following:
...
fields_set
(optional)
...
List of Strings, comma separated
...
A list of fields that should be included in the results. If not specified then all the available fields will be returned
Response Data
...
Examples
| Expand |
|---|
|
HTTP Method: GET Request: Response: | Code Block |
|---|
| theme | Confluence |
|---|
| language | javascript |
|---|
| linenumbers | true |
|---|
| {
"status":
{
"message": "",
"description": "",
"code": "OK"
},
"data":
[
{
"default": false,
"id": "15FFEE41D6E6AAC0B9F8D7327D6294B1",
"category":
{
"id": "D3E8465639CAA0DA093FB96230B9B400",
"name": "Technical Final Resolution",
"description": null,
"code": "TFR"
}
},
{
"default": true,
"id": "C2F591C9610382F3A37FAFBADE20B59E",
"category":
{
"parent_id": "D3E8465639CAA0DA093FB96230B9B400",
"id": "376C4D455CAA3F8F5A599A9F936EC738",
"name": "Custom Change",
"description": "test",
"code": "CC"
}
}
]
}
|
|
GET service_requests/configuration/physical_goods/list
This method returns the physical goods that are allowed to be used by service requests of specific type. Multiple physical goods are returned by each call
Resource URL
Parameters
...
Name
...
Type
...
Description
...
token
...
String
...
The token retrieved from the login method
...
service_request_type_identifier
(mandatory)
...
The identifier of the type of the service request that will be using the physical goods. The physical goods are filtered against the allowed physical goods of the specified type. The allowed service request type identifier fields are the following:
...
fields_set
(optional)
...
List of Strings, comma separated
...
A list of fields that should be included in the results. If not specified then all the available fields will be returned
Response Data
...
Examples
| Expand |
|---|
|
HTTP Method: GET Request: Response: | Code Block |
|---|
| theme | Confluence |
|---|
| language | javascript |
|---|
| linenumbers | true |
|---|
| {
"status":
{
"message": "",
"description": "",
"code": "OK"
},
"data":
[
{
"product_type":
{
"service_type": null,
"physical_good_type": "TRACEABLE",
"used_for_provisioning": true,
"classification": "PHYSICALGOODS",
"composition_method": "FLAT",
"name": "Decoders",
"id": "B4A1396AE3D1384B304A0FEB22F7BA50",
"description": "Decoders",
"alternative_code": "D"
},
"id": "0D06FBC11A4D8FF8F1102DB115F73207",
"product": null
},
{
"product_type": null,
"id": "869A69597600C9CE9564D1BB988C92DD",
"product":
{
"product_type":
{
"service_type": null,
"physical_good_type": "TRACEABLE",
"used_for_provisioning": false,
"classification": "PHYSICALGOODS",
"composition_method": "FLAT",
"id": "6173FC99331504AD1ACB5D697D54DA8C",
"name": "Smartcards",
"description": "Smartcards",
"alternative_code": "SC"
},
"id": "EAC7A30429364176616CFEF5DF709941",
"description": "Smartcard 1",
"code": "Smartcard 1",
"alternative_code": "SC1"
}
},
{
"product_type":
{
"service_type": null,
"physical_good_type": "NONTRACEABLE",
"used_for_provisioning": false,
"classification": "PHYSICALGOODS",
"composition_method": "FLAT",
"name": "TV Guide",
"id": "E147D48A6B94C942036314DF146C5E9A",
"description": "Channel Guide - Hard Copy",
"alternative_code": "TVG"
},
"id": "29F4FE24599946C999112884846577A4",
"product": null
},
{
"product_type":
{
"service_type": null,
"physical_good_type": "NONTRACEABLE",
"used_for_provisioning": true,
"classification": "PHYSICALGOODS",
"composition_method": "FIXEDBUNDLE",
"name": "NPG Bundle",
"id": "AD60CE70C4BF4B9BB323597B816DB878",
"description": null,
"alternative_code": "NB"
},
"id": "91769DD3549C43EC88542404471E81C2",
"product": null
},
{
"product_type":
{
"service_type": null,
"physical_good_type": "TRACEABLE",
"used_for_provisioning": false,
"classification": "PHYSICALGOODS",
"composition_method": "FIXEDBUNDLE",
"name": "TPG Bundle",
"id": "82DC9C7986C84E7A9B7F73BC5C144DA5",
"description": null,
"alternative_code": "TB"
},
"id": "C7510884F7224B98B8EE329D25EF9FEB",
"product": null
},
{
"product_type":
{
"service_type": null,
"physical_good_type": "TRACEABLE",
"used_for_provisioning": false,
"classification": "PHYSICALGOODS",
"composition_method": "FIXEDBUNDLE",
"name": "TPG Bundle 3",
"id": "900131A568ED49329AD016B651702032",
"description": null,
"alternative_code": "TB3"
},
"id": "9F6B9CFDB84D4758AF4FA9A1E49C33BE",
"product": null
}
]
}
|
|
GET service_requests/configuration/services/list
This method returns the services that are allowed to be used by service requests of specific type. Multiple services are returned by each call
Resource URL
Parameters
...
Name
...
Type
...
Description
...
token
...
String
...
The token retrieved from the login method
...
service_request_type_identifier
(mandatory)
...
The identifier of the type of the service request that will be using the services. The services are filtered against the allowed services of the specified type. The allowed service request type identifier fields are the following:
...
fields_set
(optional)
...
List of Strings, comma separated
...
A list of fields that should be included in the results. If not specified then all the available fields will be returned
Response Data
...
Examples
| Expand |
|---|
|
HTTP Method: GET Request: Response: | Code Block |
|---|
| theme | Confluence |
|---|
| language | javascript |
|---|
| linenumbers | true |
|---|
| {
"status":
{
"message": "",
"description": "",
"code": "OK"
},
"data":
[
{
"product_type": null,
"id": "12073204AEAF56BB11E900D26C7CCAA8",
"product":
{
"product_type":
{
"service_type": "ONETIME",
"physical_good_type": null,
"used_for_provisioning": false,
"classification": "SERVICES",
"composition_method": "FLAT",
"id": "7EDF537A938DECAB1352E6EEAD54A5D0",
"name": "One Time Services - Flat",
"description": "A type which is used for one time services",
"alternative_code": "OTS-F"
},
"id": "362AF22847BA4ED0CDED5CDFF8BABBC1",
"description": "Delivery of Materials Service Charge",
"code": "Material Delivery",
"alternative_code": "MD"
}
}
]
} |
|
GET service_request/configuration/activity_types/list
This method returns the activity types that are allowed to be used by service requests of specific type. Multiple activity types are returned by each call
Resource URL
Parameters
...
Name
...
Type
...
Description
...
token
...
String
...
The token retrieved from the login method
...
service_request_type_identifier
(mandatory)
...
The identifier of the type of the service request that will be using the activity types. The activity types are filtered against the allowed activity types of the specified type. The allowed service request type identifier fields are the following:
...
fields_set
(optional)
...
List of Strings, comma separated
...
A list of fields that should be included in the results. If not specified then all the available fields will be returned
Response Data
...
Examples
| Expand |
|---|
|
HTTP Method: GET Request: Response: | Code Block |
|---|
| theme | Confluence |
|---|
| language | javascript |
|---|
| linenumbers | true |
|---|
| {
"status":
{
"message": "",
"description": "",
"code": "OK"
},
"data":
[
{
"activity_type":
{
"id": "938B9B6411AAB03DC25B3F569A443C6D",
"name": "InstallationsX",
"description": "Test",
"alternative_code": "INX"
},
"id": "9DF16EEB39322907E9F2451CFAFD7D66"
},
{
"activity_type":
{
"id": "F609C9D1CD43463DA810B1EC415BB5E1",
"name": "Meeting",
"description": null,
"alternative_code": "M"
},
"id": "078E673E509943AD89517860874F6FF0"
},
{
"activity_type":
{
"id": "6DFD8FD0D5024AC48750368FC39D13A8",
"name": "Demonstration",
"description": null,
"alternative_code": "D"
},
"id": "BD1A074EFB544FB6B44C1BC4694C44D3"
}
]
}
|
|
GET service_requests/configuration/job_types/list
This method returns the job types that are allowed to be used by service requests of specific type. Multiple job types are returned by each call
Resource URL
Parameters
...
Name
...
Type
...
Description
...
token
...
String
...
The token retrieved from the login method
...
service_request_type_identifier
(mandatory)
...
The identifier of the type of the service request that will be using the job types. The job types are filtered against the allowed job types of the specified type. The allowed service request type identifier fields are the following:
...
fields_set
(optional)
...
List of Strings, comma separated
...
A list of fields that should be included in the results. If not specified then all the available fields will be returned
Response Data
...
Examples
| Expand |
|---|
|
HTTP Method: GET Request: Response: | Code Block |
|---|
| theme | Confluence |
|---|
| language | javascript |
|---|
| linenumbers | true |
|---|
| {
"status":
{
"message": "",
"description": "",
"code": "OK"
},
"data":
[
{
"id": "76CF2BDE628D46469B542A27B186C0D7",
"job_type":
{
"fulfillment_method": "BASED_ON_DELIVERED_ITEMS",
"fulfillment_scope": "GENERIC_PURPOSE",
"id": "DD56C4D55BACC20DED28F7EAB8F15BE9",
"name": "Installation Job",
"description": "Job for installing Smartcard and Set Top Box on Subscriber's house if requested",
"alternative_code": "001"
}
}
]
}
|
|
GET service_request/configuration/impact_levels/list
This method returns the impact levels that are allowed to be used by service requests of any type. Only impact levels defined in the active Service Request Definitions and set as Supported are retrieved. Multiple impact levels are returned by each call
Resource URL
Parameters
Name | Type | Description |
token | String | The token retrieved from the login method |
fields_set (optional) | List of Strings, comma separated | A list of fields that should be included in the results. If not specified then all the available fields will be returned |
Response Data
...
Examples
| Expand |
|---|
|
HTTP Method: GET Request: Response: | Code Block |
|---|
| theme | Confluence |
|---|
| language | javascript |
|---|
| linenumbers | true |
|---|
| {
"status":
{
"message": "",
"description": "",
"code": "OK"
},
"data":
[
{
"default": false,
"label": null,
"id": "32B386252FAE191391BF80FCB5BA5136",
"name": "CUSTOM5"
},
{
"default": true,
"label": "Impact 1",
"id": "59FDC883600EB919E7AACEA9FC4E7A77",
"name": "IMPACT1"
},
{
"default": false,
"label": null,
"id": "8B302C9A2BD3F10A1740A8441B926D35",
"name": "CUSTOM3"
},
{
"default": false,
"label": null,
"id": "A8D98094A2EE3C67981CE59DFD969813",
"name": "CUSTOM4"
},
{
"default": false,
"label": "Impact 4",
"id": "B32C9D1D6C190EDD0131293A9B6E7533",
"name": "CUSTOM1"
},
{
"default": false,
"label": null,
"id": "D40F007CE2B0171376877E15023DEF69",
"name": "CUSTOM2"
},
{
"default": false,
"label": "Impact 3",
"id": "EE684F41532B7E02500D54BCA23A3D58",
"name": "IMPACT3"
},
{
"default": false,
"label": "Impact 2",
"id": "FE7695D19A3A9E2CA499C71B5D4CB6E4",
"name": "IMPACT2"
}
]
}
|
|
GET service_request/configuration/urgency_levels/list
This method returns the urgency levels that are allowed to be used by service requests of any type. Only urgency levels defined in the active Service Request Definitions and set as Supported are retrieved. Multiple urgency levels are returned by each call
Resource URL
Parameters
Name | Type | Description |
token | String | The token retrieved from the login method |
fields_set (optional) | List of Strings, comma separated | A list of fields that should be included in the results. If not specified then all the available fields will be returned |
Response Data
...
Examples
| Expand |
|---|
|
HTTP Method: GET Request: Response: | Code Block |
|---|
| theme | Confluence |
|---|
| language | javascript |
|---|
| linenumbers | true |
|---|
| {
"status":
{
"message": "",
"description": "",
"code": "OK"
},
"data":
[
{
"default": false,
"label": null,
"id": "0EE5F5701B8848817EE953CBC7EC27F3",
"name": "CUSTOM2"
},
{
"default": false,
"label": "Urgency 4",
"id": "32A2661FD56523075E1CE07773DE6671",
"name": "CUSTOM1"
},
{
"default": false,
"label": "Urgency 2",
"id": "346F770CF0E1951CADF1B1F8E49EAFAF",
"name": "URGENCY2"
},
{
"default": true,
"label": "Urgency 1",
"id": "8B02601AEA771293940D11F140D4B208",
"name": "URGENCY1"
},
{
"default": false,
"label": null,
"id": "C94369A2CFA07DDA0BC7535651218DE5",
"name": "CUSTOM4"
},
{
"default": false,
"label": "Urgency 3",
"id": "CDFE1239A4D77A4AA6826E86A3B1B03E",
"name": "URGENCY3"
},
{
"default": false,
"label": null,
"id": "D0BF1FDA667E5193BA6F4FA4356DBC9B",
"name": "CUSTOM3"
},
{
"default": false,
"label": null,
"id": "F8B8263FE0B896FEE7F1FA56C6C39BC7",
"name": "CUSTOM5"
}
]
} |
|
GET service_requests/configuration/warranties/list
This method returns the warranties that cover physical goods in service requests of a specific type. Multiple warranties are returned by each call
Resource URL
Parameters
...
Name
...
Type
...
Description
...
token
...
String
...
The token retrieved from the login method
...
service_request_type_identifier
(mandatory)
...
The identifier of the service request type for which warranties are allowed. The allowed service request type identifier fields are the following:
...
fields_set
(optional)
...
List of Strings, comma separated
...
A list of fields that should be included in the results. If not specified then all the available fields will be returned
Response Data
...
Examples
| Expand |
|---|
|
HTTP Method: GET
Request:
Response:
| Code Block |
|---|
| theme | Confluence |
|---|
| language | javascript |
|---|
| linenumbers | true |
|---|
|
| Panel |
|---|
|
| Child pages (Children Display) |
|---|
|
|