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Learn to work with Tucano |
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On this page
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Overview
Tucano is an over-the-top (OTT) platform that streams content to pay-per-channel (PPC) or video-on-demand (VOD) based subscriptions.
CRM.COM provides a ready-made implementation for Tucano using the Tucano provisioning module, which primarily handles the activation and deactivation of signals transmitted to devices. For example, when a new subscription is created in CRM.COM, Tucano is immediately updated and provisioning signals are sent to the subscriber devices to activate the registered services.
Major features
- Integration with Tucano.
- Real-time activation and deactivation of subscriptions.
- Batch processes can be used to manage out of sync subscriptions simultaneously.
- Utilities can be used to reset individual subscriptions.
- Archiving of former provisioning requests (refer to Utilities for more information).
Using Tucano
- The Tucano implementation submits requests on the Tucano system in real-time.
- Subscription actions update the subscription provisioning state in CRM.COM. If the modification should be reflected in Tucano, a request is constructed (using Tucano commands)and sent to Tucano.
- In case subscription modifications take place while CRM.COM and Tucano are experiencing a communication issue (e.g., during a downtime of Tucano), a reset run is available. The run identifies the subscriptions that must be updated, constructs a request (using Tucano commands) and forwards it to Tucano.
Setting Up Tucano
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Billing > Provisioning > Tucano > Set Up Provisioning Provider |
Provisioning provider
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Related configuration areas
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Using Batch Processes to Handle Subscriptions
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Billing > Provisioning > Tucano |
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Tucano - The Basics
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Tucano - The Advanced
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Tucano - The Admin Stuff
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Using a Utility to Handle a Subscription
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Billing > Provisioning > Tucano |
Utilities are used to handle individual subscriptions.
Reset subscription
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Authenticating Tucano Subscribers Before an Order
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The table below displays the CRM.COM processes and actions that trigger the Tucano requests.
| Request | Use | Triggered by |
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| Create Account | Register a subscriber in Tucano. | Subscription reset run Reset subscription utility Subscription Actions
Service Actions
Installed Items Actions
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| Activate Options | Register a new 'Usage' or 'Termed' subscription service in Tucano. | Subscription reset run Reset subscription utility Subscription Actions
Service Actions
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| Suspend Options | Deactivate a 'Usage' or 'Termed' subscription service in Tucano. | Subscription reset run Reset subscription utility Subscription Actions
Service Actions
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Add Material | Register the subscription set-top box to Tucano. | Subscription reset run Reset subscription utility Subscription Actions
Installed items Actions
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Remove Material | Un-register the subscription set-top box from Tucano. | Subscription reset run Reset subscription utility Subscription Actions
Installed items Actions
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Tucano Business Examples
Subscription with multiple viewing points
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Scenario 1 Company ZX offers its customers the option to have multiple viewing points for each subscription. Customers can have a separate 'box and card' pair in each room, and choose to have a different selection of channels available from each pair. Up to four viewing points can be added to a subscription. Solution CRM.COM must have a different provisioning distributor available for each pair (box and card) offered to subscribers, as channel availability and restrictions can be set separately for each box. To support this, the following distributors must be set up in the provisioning provider.
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Provisioning flexible and fixed bundle products
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Scenario 2 Company ZX offers its customers flexible and fixed bundle products as well as single channels. Subscribers can request to switch between the available product offerings at any time. It is required that the agents can view the sent requests, to ensure that the signals are provisioned to the customers.
Solution Consider the following provisioning mapping:
Example 1: Provisioning of a flexible bundle On provisioning a Flexible Bundle A, which includes the Geological and Entertain channels, the following requests will be sent:
Example 2: On swapping from a flexible bundle to a flat product On swapping Flexible Bundle A to Agriculture the following requests will be sent:
Example 3: On upgrading the Flexible Bundle A to Flexible Bundle B with Geological and Religion On upgrading from one flexible bundle to another the following requests will be sent:
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Glossary
CRM.COM Term | Definition |
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| Over-the-top (OTT) | Media content, such as audio or video, that is delivered over the internet with no intervention from the service provider. |
| Out of Sync | Subscriptions that have a different provisioning state in CRM.COM than in their provisioning provider (Tucano). |
Provisioning State | In reference to a termed subscription service (channel), it is 'Active' when provisioning signals are sent to the subscriber device and 'Inactive' when signals are not sent. |
| Tucano Account | A Tucano subscriber (customer). |
| Tucano Materials | Devices (STBs) that can be registered to Tucano subscribers. |
| Tucano Options | Services that can be provided to Tucano subscribers as business offerings. |
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Related Links
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