Back to Price Plans Main Page 

Navigating to Price Plans

Using Price Plans

Price Plans are used to define prices and rates for every billable Product that is added to a Subscription, Job or Activity, with the exception of Usage Services, whose prices are defined in Usage Service Catalogs. There ca be multiple effective Price Plans in the System, and the applicable one can be selected when creating an entity (Subscription or Job).
Discounts can be offered to customers through Price Plans by defining rates lower than the standard rate, for a defined period or specific quantities. 

• Navigate to Price Plans and explore existing entries via the Summary page. 
• Click on the link (name or number) of the entry of your interest to enter the Data Entry page and see more detail. 
• Use the Actions Menu to create a NEW Price Plan or modify (EDIT) an existing one.
• Go to Rates tab and click on ADD to search and add available Products in the Plan, or select Products from the Left List menu to update Rate information for each Product.
• Use BACK to return to the Summary page and CANCEL to revert any unwanted changes made to the Price Plans. 
• Click on ACTIONS to discover other possibilities available for Price Plans.

View the Attributes Table below for a comprehensive description of the Price Plans fields. Refer to the Rate Models Table for an overview of the different Types of Rate Models that can be used when setting up Rates for Products in the Price Plan.
Check the Validations & Restrictions Table for a list of available Actions when working with Price Plans including each Action's related restrictions, validations and additional information.

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An * indicates a field is mandatory.

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Name

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Description

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The type of the Price Plan is either:

• Base, or
• Conditional 

It is generated automatically by the System when creating the Price Plan.

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The code of the Price Plan which is used throughout the System together with the Name, when referring to Price Plans.

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An auto-generated number which is used to specify the version of each Price Plan every time a Price Plan is replaced.

"VIEW PREVIOUS VERSIONS" link allows the user to search and view previous versions of the Price Plan.

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The date that the Price Plan becomes effective and its rates can be used for billing.

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The date that the Price Plan expires and its rates should no longer be used.

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This is defined when the Price Plan is a conditional one. The Base Price Plan rates will be applied if the conditions specified in the conditional Price Plan are not met.

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Rates

Define the Rates of the business Products. The rates are categorised and can be filtered by Product Classification: Physical Good Rates, One Time Services Rates, Termed Services Rates, Expenses Rates.

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The Physical Good or Service that is rated, along with Product Type and Product Classification.

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Product

Bundle

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The Product bundle related with the selected Product. This information is visible only if the specified Product is used as a component belonging to a Product with a Type classified as Flexible Bundle Product.

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Unit Of Time for the defined Base amount:

• Day
• Week
• Month
• Year

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This is applicable for Termed Services only and is used to determine when the recurring charge will become active. The following options are available:

• Binding start date: The Price Plan Rate will become active on the date that the binding period (as specified at the Billing Term) begins.
• Service Effective date: The Price Plan Rate will become active on the date that the Service will become effective.
• Agreement date: The Price Plan Rate will become active on the date that the customer accepted the Billing Terms.

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Tiered Rates

Tiered Rates are used to define a different Rate than the Base Rate either for a particular period or quantity, according to the Rate Model selected.

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A level number to identify the order by which levels are considered.

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The value from which the Tier level applies.

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View /wiki/spaces/WIP/pages/10008534 for more information on using Tiered Rate Levels.

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No.

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Rate Model

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How it works

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Applicable for Product Classification

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• Expenses

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2

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Flat Rate, Quantity Based

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If this Type is used for Termed Subscription Services, then the logic changes according to the number of the distributors.

The quantity of the Service will be measured based on the number of authorised and initialised distributors of the Service. The Service will be billed only once, taking into consideration the applicable price.

For example, if from 1 to 1 unit the price is €10 and from 2 to unlimited units the price is €8 then:

• A Service distributed once will be billed €10
• A Service distributed twice will be billed €8 (8*2)
• A Service distributed more than two times will again be billed €8 (8*x)

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• Termed Services
• Physical Goods

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Applies a single fixed price based on the duration of the Services, which starts from a Base Rate and changes as the duration that was required to provide the Service increases.
This model is NOT cumulative; if the duration falls into multiple Flat Rate levels, then the final price is equal to the Flat Rate price of the highest level. If the duration does not fall into any quantity range, then the final price is equal to the Base Rate Price

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• One-Time Services

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Tiered Rate, Quantity Based

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Applies a price which starts from a Base Rate and progressively changes as the quantity increases, using a price table made up of multiple tiers. Each tier defines a quantity range and the rate that will be applied to a Product if the quantity of the purchased Product falls within that range.
This model is cumulative; if the purchase of a Product falls into multiple tiers, then the final price is calculated by adding up the Base Rate and the rates of each tier.

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Applies a price which starts from a Base Rate and progressively changes as the duration that was required to provide the Service increases, using a price table made up of multiple tiers. Each tier defines a duration range and the rate that will be applied to a Service if the duration of the Service falls within that range. This model is cumulative, meaning that, if the duration of the Service falls into multiple tiers, then the final price is calculated by aggregating the Base Rate and the rates of each tier.

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• One-Time Services

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6

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Tiered Rate, Maturity Based

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Applies a price which starts from a Base Rate and progressively changes as the subscription maturity (age length) increases, using a price table made up of multiple tiers. Each tier defines a period range and the rate that will be applied on a Product if the subscription age falls within that range.
This model is cumulative; if the subscription age falls into multiple tiers, then the final price is calculated by adding up the Base Rate and the rates of each tier. The “To” field, in tiered pricing, includes the binding end as an extra option (free text Integers and unlimited option). “From – To” periods can also be extended, if a customer subscribed to a recurring Service is in a 'Resting' or 'Not Effective' state for a period.

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• Termed Services

Additional Actions for Price Plans

Automatically Calculate Discount Amount

An organisation has the option to offer a discount on already defined Base or Tiered Rates. By using the Calculate Amount feature, the System will calculate and set the new discounted price as an amount or percentage (%). The action is available on adding new Products or editing rates.

1. Select the Product whose rate should be updated.
2. Click on CALCULATE AMOUNT, either on the Base Rate or Tiered Rate.
3. The Calculate Amount modal will open.
   
   1. Provide a number in the Initial Amount text box (this can be the same or different than the Base/Tiered Amount).
   2. Select between Amount and Percentage.
   3. Provide a number in the text box below.
   4. Click anywhere outside the text box and check the calculated rate.
   5. Click on SAVE  to apply the change.
      • The System will set the amount that has been calculated, regardless if the Initial Amount provided was different to the Base or Tiered Amount.

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Price Plans cannot be amended once they have been added to a Subscription or Job. The ADD NEW Product action can be used to define rates in existing Price Plans for new Products introduced to the business.

1. Navigate to PRICE PLANS.
2. Search for the Price Plan in which a Product should be added.
3. Click on the name of the entry you would like to access to go to the Data Entry page.
4. From the Actions Menu click on Actions > ADD NEW Product to open the Add Product in the Price Plan modal.
5. Use Quick Search or click on the magnifying glass to search for a Product using the search modal.
6. In the modal provide all the necessary information for the creation of the Product as explained in the Attributes Table.

Amend Existing Price Plan Rates

Price Plans assigned on a Subscription or a Job can no longer be modified, as rates are agreed between the customer and the business when creating the Subscription or Job.
There are occasions however that even Price Plans that are already added to customers must be amended. For example, a change in VAT or the overall increase of rates regardless of the contract. 
When a Price Plan is replaced, the previous Price Plan receives an expiration date. 

1. Navigate to PRICE PLANS.
2. Search for the Price Plan to update.
3. Click on the number / name of the entry you would like to access to go to the Data Entry page.
4. From the Actions Menu click on Actions > REPLACE  to open the Replace Price Plan Form modal.
   1. New Price Plan's Effective Date: Define the date from which the new Price Plan prices will take effect.
   2. Adjust Rates by '%': Add a % to update all rates in the Price Plan or leave empty to make manual updates.
5. Click on SAVE to close the modal.
   If the Adjust Rates By % is defined then, all rates will be automatically updated.  
6. From the Actions menu click on EDIT to start updating the Price Plan rates.

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Creating Conditional Price Plans

Conditional Price Plans as implied by the name) can be added to a Job or a Subscription only if two Types of conditions are met. These conditions are defined in the Price Plan.

• Selection Conditions: If satisfied, the Price Plan will be available where a Price Plan is selected to be added to a Job or Subscription.
• Validity Conditions: If satisfied, the rates from the applied Price Plan will be used by the Billing Engine when billing the Job or Subscription. Validity conditions are required because from the time that a (Job or Subscription) Price Plan is set until the time that is it is billed, the Selection Conditions may no longer be satisfied. It is recommended to have the same conditions defined for Selection and Validity.
  If during Billing the Validity Conditions are not met, then the System will get the rates from the Base Price Plan that was used when creating the Conditional Price Plan.

1. Navigate to PRICE PLANS
2. Click on NEW from the Actions Menu to create a new Price Plan.
   1. Main Information 
      1. Provide the information in the section as in the case of a Base Price Plan
      2. Base Price Plan: Select a Base Price Plan that the System will use in case the selected Conditional Price Plan conditions are not met during Billing
         When a Base Price Plan is selected, two extra sections become available:
         1. Selection Conditions
         2. Validity Conditions 
   2. Rates

      1. All the rates available in the selected Base Price Plan will be present here. Change the rates accordingly.

         Tip
         You can use the Replace Price Plan action to change all the rates simultaneously by a certain percentage.

   3. SELECTION & VALIDITY CONDITIONS

      1. The process for adding Selection or Validity conditions is the same. 
         Follow the steps below:

      2. In Evaluation Settings there are 2 options that can be set at 2 different levels to select whether all conditions or at least one condition should be met.
         View /wiki/spaces/V4Manual/pages/9831566 for more information on Evaluation Settings.

         1. General: Select whether conditions for all the Groups should be met or at least one.

         2. Condition Group Specific: Select whether conditions for all rows within each of the Groups should be met or at least one.
            

      3. Once the Evaluation Settings are in place, click on each of the Condition Groups in the Group List on the left to start defining the group row conditions.

         1. Click on ADD to add a new row.
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            or 
            ADD FROM TEMPLATE to select an existing Condition Group row.

            Note
            Templates are Condition Group rows that have been previously saved to be reused. They already contain information such as Type, Operator and Value.

         2. Type: Select the Type of the Condition from the drop-down list.
         3. Operator: Select whether the values defined should be:
            1. 1. Equal
               2. Not Equal
            2. Value: Click on the ADD VALUES link to open the modal to add Values for each Condition Group Row, i.e. for the Type you have selected.
               1. Like in Evaluation Settings, set whether all the values defined in the modal should be met, or at least one.
                  

               2. Value 1 - Value 20: Use Quick Search or click on the magnifying glass for a search modal to select the values to be set as conditions.

                  Note

                  Different values will be available for selection for each Type selected in the Condition Group. The available Types are: Subscription Type: Evaluated against the Subscription Type Billable Entity Maturity: Evaluated based on the maturity of the billable entity  2 options are available - new and existing billable entity Billable Entities Existing Products: Evaluated against existing Physical Goods or Services Billable Entities Products To Be Added: Evaluated against Physical Goods or Services that will be added Billable Entities Existing Price Plans: Evaluated against existing Price Plans Billable Entities Owner Groups: Evaluated against the group that owns the billable entity Accounts Receivable Classifications: Evaluated against the Accounts Receivable Classification Accounts Receivable Credit Ratings: Evaluated against the Accounts Receivable Credit Rating Accounts Receivable Payment Preference: Evaluated against the Accounts Receivable Payment Preference Billing Term Scheme: Evaluated against the Billing Term's Billing Term Scheme Billing Terms Binding State: Evaluated against the Billing Terms binding state  in and out of binding Billing Terms Binding Period: Evaluated against the Billing Terms binding period Billing Terms Billing Frequency: Evaluated against the Billing Terms billing frequency Segmentation: Evaluated against the Accounts Receivable owning the billable entity.  Note that only Accounts Receivable Segments can be selected.

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         4. Description:  Describe the Group row condition.
         5. Save as Template: There is the option to save the values per Condition Group as a template so that it can be reused in other Condition Groups of the same Type.
            1. Click on the SAVE AS TEMPLATE link and provide a name and description.
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      4. Once all the Condition Group rows are complete, repeat the process for a new Condition Group.
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   4. Allowed Organisational Units
      1. Add the organisational units that can select and assign the Price Plan
         
3. Click on SAVE to save the Price Plan

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Overview

Price plans are the set of rates at which a company offers goods and services.  The plans are used by the billing engine to charge customer accounts receivables for purchases. 

Every billable product that is added to a subscription, job or activity must belong to at least one price plan, with the exception of usage services whose rates are defined in Usage Service Catalogs. 

Price plans functionality 

• Suitable for promotions and discounting; Price plans can be subject to conditions that result in special rates (such as discounts for employees).
• Ideal for making price reductions; rates that are lower than the base rate can be defined for a specific period or purchase quantity.
• Simplify overall price adjustments when tax rates change.
  
  

Setting Up Price Plans

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Price plan rate models

The classification of each product determines the rate models available when adding a product to a plan.  Billing handles each model differently.

 Products are classified as: 

• Expenses
• Termed services
• One-time services
• Physical goods.

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attributes attributes

Price plan fields

The table describes the sections of the Price Plans Data Entry page and explains how the fields on the page are used.

 Mandatory   Configurable

Related configuration areas

Mandatory modules must be configured for the Price Plan module to work. 

Optional modules may be configured for the module to operate at its full capacity.

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Using Price Plans

Several 'Effective' price plans can be present in the system. A price plan is selected when a subscription or job is created, reflecting the terms of agreement of the customer. 

If available, conditional price plans can be selected by users subject to 'Selection Conditions'. Whether the selected plan is used during billing depends on the 'Validity Conditions' of the price plan.

Selecting and creating a price plan

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Specify the criteria that match the price plan you are interested in or use NEW from the Actions menu to create a new plan.  Provide the information defined as mandatory in the price plan fields table and SAVE the plan.

Modifying a price plan

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Use EDIT from the Actions menu to edit price plans that have been created but not yet added to a subscription or job. You can add, remove or edit product rates and information already defined in a plan. Use the respective actions to add new product rates or amend price plans that are already in use by subscriptions or jobs.

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Amending existing price plan rates

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As a general rule, price plans that are already in use cannot be modified, as the company and customer agreed on the plan rates when the subscription or job was created. 

In exceptional cases it is possible to amend a plan, for example, to reflect a change in VAT or in rates across all contracts. When a price plan is updated, a new version of the plan is created including the previously defined products and rates.

Customers with updated price plans will be billed using the new rates (by default).  

1. Find the price plan to amend and from its Data Entry page, click Replace in the Actions menu to open the Replace Price Plan modal.
   1. Define the New Price Plan's Effective Date.
   2. Input the percentage by which all price plan rates should be adjusted under Adjust Rates by '%', or leave the field empty for individual updates.
      Use a positive or negative number to increase and decrease rates, respectively.
2. Click on SAVE to close the modal.
3. Once a new price plan version is created including the products and rates from the previous plan, click on edit and update price plan rates. 

Calculating and applying a discount to rates

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As long as a price plan is not already in use, it is possible to provide a discount on defined base and tiered rates.  When adding new or editing existing product rates, use Calculate Amount to enter a discount, expressed as an amount or percentage.  The discounted price is calculated and set automatically.

1. While on EDIT mode and select the product rate to update.
2. Click on CALCULATE, on the base or tiered rate.
3. In the Calculate Amount modal:
   
   1. Provide a number in the 'Initial Amount' text box (this can be the same or different than the base/tiered amount).
   2. Select between amount and percentage and provide a number in the text box below.
   3. Click anywhere outside the text box and check the calculated rate.
   4. Click on SAVE to apply the change.
      • The system will set the amount that has been calculated, regardless if the 'initial amount' provided was different to the base or tiered amount.

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Adding a new product rate to existing price plans

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Use the Add New Product action to define rates for new products in existing price plans.

1. Select the plan to which the new product should be added.
2. In the Data Entry page, click Add New Product from the Actions menu.
3. Use Quick Search or click on the magnifying glass to search for the product.
4. In the modal, enter the information that is necessary to create the product (refer to the price plan fields table).

Creating a conditional price plan

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Conditional price plans can be used for billing jobs or subscriptions, subject to two types of conditions, defined in the price plan:

• Selection Conditions must be met to make the price plan available.
• Validity Conditions must be met in order to use the rates for billing.  
  Selection conditions can change from the time a price plan is set until it is billed. It is recommended to have the same conditions defined for selection and validity.
  If validity conditions are not met during billing, then the system will use rates from the base price plan that was used when creating the conditional price plan.

Specify the criteria that match the price plan you are interested in or use NEW from the Actions menu to create a new plan. Provide the mandatory information in the price plan fields table before you SAVE the plan.

1. Click on NEW from the Actions menu to create a new plan.

1. Provide the mandatory information in the price plan fields table (like in base price plans).  

   Note
   Important: Select a Base Price Plan for the system to use in case the selected conditional price plan conditions are not met during billing.

2. Rates: Available rates from the selected base price plan are displayed. Change the rates individually or use the Replace Price Plan action to change all the rates simultaneously by a specific percentage value.

3. SELECTION & VALIDITY CONDITIONS (The process for adding selection or validity conditions is identical) 

   Follow the steps below:

1. Under 'Evaluation Settings' select:

   1. General: whether 'Criteria in all condition groups should be met' or 'Criteria in at least one condition group' should be met.

   2. Condition Group Specific: whether 'Criteria in all condition rows should be met' or 'Criteria in at least one condition row' should be met.

2. Once Evaluation Settings are in place, click on each of the condition groups in the list to start defining group row conditions.

1. Click to ADD a new row, or ADD FROM TEMPLATE (a saved row that was used previously with preset values, such as for type and operator) to select an existing condition group row.  

2. Type: Select from the drop-down list.
3. Operator: Select whether the defined values should be 'Equal' or 'Not Equal'.
   1. Value: ADD VALUES from the modal for each selected condition group row.
      1. Specify whether all values, or at least one, defined in the modal should be met.
         

      2. Value 1 - Value 20: Use Quick Search or click on the magnifying glass for a search modal to select the values to be used as conditions.

4. Save as Template: Save the values for each condition group as a template, so that it can be used again with condition groups of the same type.
   
   1. Click on SAVE AS TEMPLATE and provide a name and description.
   2. Once all the condition group rows are complete, repeat the process for a new condition group.
5. Select the Allowed Organisational Units that are authorized to select and assign the price plan.
   

6. SAVE the price plan.

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Defining product bundle pricing

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A product bundle is a combination of component products offered for sale as one product, such as a single package including multiple channels.  Fixed Bundle Products have a fixed selection of constituent products as components.  Flexible Bundle Products are available for termed services and have a variable selection of constituent products as components.  The price of a fixed bundle product is set as that of a regular product.

Flexible bundle products allow the user to define prices at:

• Bundle level; i.e., one price for all included products.
• Product level, and differentiate when a product is sold as a stand-alone or part of a bundle.
• Both bundle and product levels.

To add a rate at bundle product level:

1. Add the product to the price plan.
2. Provide the information required in the 'Rates' section.
3. Leave 'Applicable Only If Part of Bundle' empty. 

To add a rate for a product when provided through a bundle:

1. Add the product to the price plan.
2. Provide the information required in the 'Rates' section.
3. Under 'Applicable Only If Part of Bundle' select the bundle that the product is part of.

To add a rate for a product that is sold as a standalone product and as part of a bundle:

1. Add the product to the price plan.
2. Provide the information required in the 'Rates' section.
3. Leave 'Applicable Only If Part of Bundle' empty
4. Add the product to the price plan again.
5. Provide the information required in the 'Rates' section.
6. Under 'Applicable Only If Part of Bundle' select the bundle that the product is part of.

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Calculating the price of termed services for specific periods

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When a rate is provided for a termed service over a specific period (e.g., 2 weeks), the following steps are used to calculate the price:

• • The time period value and UOT are taken into consideration. 
  • If the price plan provides a rate for the exact period being rated, then that rate is used.
    E.g., if a termed service is rated for a 3-day period and the pri

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Helpful Links

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