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Learn how to use the

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Reset Single Subscription Utility used to synchronise AlphaNetworks Tucano to a CRM.COM Subscription

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Table of Contents

Table of Contents
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Navigating to Reset Single Subscription Utility

Info

BILLING > PROVISIONING > COMMON SERVICES > RESET SINGLE SUBSCRIPTION 

Using Reset Single Subscription Utility

The

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Reset Single Subscription Utility is used to reset CRM.COM Subscriptions that are out of sync with the

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Provisioning platform. The Utility has the same effect as

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the Reset Subscription Runs but can apply the Action on an individual Subscription.

Note

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Provisioning Platform is synchronised to CRM.COM.

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Validations & Restrictions

ActionValidationsSystem Processing
Reset Single Subscription
  • Only Subscriptions which are provisioned by

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  • the selected Provisioning Protocol (which represents the Provisioning Provider) can be specified. 
  • It is mandatory to specify a Subscription before running the Utility.
  • When the Utility is triggered, the System

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  • executes all the commands necessary to sync the Subscription registered in

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  • the Provisioning Platform with CRM.COM (by creating the respective Provisioning Requests).

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Process

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MAIN INFORMATION

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Tucano Reset Sing Subscription Utility Attributes

Name

Description

Provisioning Provider*

The Provisioning Provider that will be synchronised with CRM.COM. Only effective Provisioning Providers can be selected.

Subscription

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*

The Subscription that should be reset.

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Only Subscriptions which are provisioned by the specified Provisioning Provider can be selected.

Process

  1. Navigate to RESET SINGLE SUBSCRIPTION UTILITY
  2. MAIN INFORMATION

    1. Provide the required information:
      1. Provisioning Protocol
      2. Subscription
  3. From the Actions Menu click on SUBMIT.

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