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Understand the usage of Subscriptions within CRM.COM for handling your PAY TV business |
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Best practice solutions for billing subscriptions: |
Subscriptions in CRM.COM
From the moment a customer calls to subscribe, several CRM.COM modules interact to provide a comprehensive solution for the subscription TV or triple play business,
Products and pricing
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The billing definition translates the rules of a business into system rules, administering the billing of a subscription throughout its life cycle. For example, definition rules prescribe allowed billing frequencies, binding periods, the possibility to pause subscriptions, cancellation penalties and recurring fees. Billing and subscription rules are taken into consideration each time a subscription action is executed.
Integration with provisioning hosts
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A provisioning provider system/host is an external system that is responsible for the delivery of signals to subscriber devices, based on the CRM.COM services of the subscriber. Examples of provisioning providers and their use include:
- A Conditional access system (CAS) delivering content to decoders for DTH and DTT subscriptions
- A Video/IPTV platform streaming OTT content to tablets
- The RADIUS server providing network service to a modem.
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Agents and new subscribers can easily register a subscription directly in CRM.COM, through a mobile app or portal, which can be integrated with CRM.COM using available WEB API.
Subscriptions inherit their offerings, pricing, billing and business rules from the subscription type used to create them.
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Whereas notifications convey identical information and are sent simultaneously to multiple recipients selected using user-defined conditions, communications send information directly to a single subscriber. Notifications and communications modules can use templates that provide ready-made structure and content, as well as tags, which are automatically replaced with values specific to the customer when the message is sent.
Recommended Reading
- Getting
Getting Started with Prepaid Subscriptions - Getting Getting Started with Normal Subscriptions
- Subscription Normal Billing
- Subscription Prepaid Billing
- Understanding CRM.COM billing models
Integrating with CRM.COM
Products
Installed Items
Warehouses
Contact Information
Accounts Receivable
Vouchers
Price Plans
- Price Price Plans WEB API
- Price
Jobs
- Jobs Jobs WEB API
- Jobs
Subscriptions
- Subscriptions Subscriptions Web API
- Subscriptions Subscriptions Configuration Web API
- Subscriptions Subscriptions Installed Items Actions Web API
- Subscriptions Installed Items Configuration Web API
- Subscriptions Actions Web API
- Subscriptions Subscriptions Services Actions Web API
- Subscriptions Subscriptions Services Configuration Web API
- Subscriptions
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