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- Prepaid - Subscription driven: The subscriber selects the period to be pre-rated for all services included in the subscription. Funds are deposited in the wallet and the system allocates the payment using FIFO (first-in, first-out), based on consumption.
- Prepaid - Payment driven: The subscriber does not select the period to be pre-rated for all services included in the subscription. Funds are deposited in the wallet and the subscriber designates the services on which they should be spent. The system keeps providing the services as long as they are funded.
Billing life cycle
- Subscriptions are billed through the normal or prepaid billing process.
- The billing process determines the period and the price used to bill subscriptions and their services.
- If funds are insufficient to cover the cost of the period, the billing process classifies the subscription services as candidates for deactivation and puts them in the deactivation queue.
- Automatic deactivation is a stand-alone business process that handles subscription services that are classified as candidates for deactivation, as well as subscriptions that are owned by accounts with an overdue balance. The process uses criteria specified by the business to evaluate which of the services in the deactivation queue should be deactivated. The process is applied on a recurring basis and on individual services or entire subscriptions.
- Automatic activation is a stand-alone business process that handles subscription services that are not effective. The process uses criteria specified by the business to evaluate which of the services to activate. The process also handles effective subscription services that are classified as candidates for deactivation, by identifying them in the deactivation queue and billing them. Automatic activation can be applied when a payment is submitted or on a recurring basis. The process can be applied to individual services or to an entire subscription.
- Automatic cancellation is a process that cancels subscription services that are not effective over a certain period (specified by the business). The process is applied on a recurring basis and on individual services or entire subscriptions.
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CRM.COM provides a set of notification processes used to inform customers regarding accounts or subscriptions in a specific state. Customers can be notified regarding:
- Unsettled bills before subscriptions are deactivated
- Deactivated subscriptions
- Re-activated subscriptions after bills are settled
- Wallets running out of funds.
Business Examples
Find below multiple business flows associated with billing, payments, and activation and deactivation of normal and prepaid subscription services.
Billing life cycle
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A customer registers for prepaid, post-rated services:
- The billing process bills the services consumed during the period and if the wallet runs out of funds, the services are classified as candidates for deactivation.
- If a payment is submitted, the services are re-evaluated and either remain classified as candidates for deactivation or become unclassified.
- The deactivation process deactivates services that are candidates for deactivation.
- If the customer submits a payment that can fund the services, then the services are automatically activated.
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A customer registers for prepaid subscription services.
The customer opts in for automatic recurring payments through a payment gateway.
Company policy requires that wallets should be automatically credited with €30 when their balance drops below €5.
The customer consumes wallet funds.
When the wallet balance drops below €5, €30 is withdrawn through the payment gateway to top up the wallet.
A customer registers for prepaid subscription services.
The customer opts in for automatic recurring payments through a payment gateway, specifying the associated wallet should be automatically credited with €40 if the wallet balance drops below €10.
The customer consumes wallet funds.
When the wallet balance drops below €10, €40 is withdrawn through the payment gateway to top up the wallet.
A customer registers for prepaid subscription services
The customer opts in for automatic recurring payments through a payment gateway, specifying the associated wallet should be automatically credited with €40 if the wallet balance drops below €10, and that the amount can only be spent on a specific sports product.
The customer consumes wallet funds.
When the wallet balance drops below €10, €40 is withdrawn through the payment gateway to top up the wallet.
The €40 can only be spent on the specific sports product.
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Refer to the CRM.COM manual getting started and best practice solution guides for further information on:
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Wallets- Vouchers
- Getting Started with Prepaid Subscriptions
- Getting Started with Normal Subscriptions
- Subscription Management
- Subscription Normal Billing
- Subscription Prepaid Billing
- 9831081