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Table of Contents

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This guide aims to explain how CRM.COM modules interact and provide a solution for billing prepaid subscriptions.

 

Info

View the the Subscription Management Solution solution overview to find out which CRM.COM modules interact to set up and use subscriptions.

View the Subscription Normal Billing Solution solution overview to find out how CRM.COM manages normal subscription and job billingbilling.

View the Understanding CRM.COM billing models solution overview to find out how CRM.COM manages billing in general.

Prepaid Billing in CRM.COM

Several CRM.COM modules and processes (described below) interact to provide a comprehensive solution for billing prepaid subscriptions.

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Prepaid billing specifics

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Note

Subscription types and billing terms schemes are set up to customize the behavior of an individual subscription. 

Billing definitions are used to apply common rules and manage all subscriptions.

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Funding prepaid subscriptions 

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A wallet is automatically created when a prepaid subscription is registered.  The wallet is associated with the subscription and used to pay its expenses. Wallet transactions credit and debit the wallet.  Funds are deducted from the wallet based on the subscription service rates.

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Deactivating and reactivating prepaid subscriptions

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Deactivation is a recurring background process used on subscriptions when wallet funds are insufficient to cover the upcoming period.  As a result, the provision of subscription services is discontinued and their billing is put on hold.  

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Deactivated subscriptions are reactivated once the outstanding balance is settled, or through an automatic activation process that verifies that there are sufficient funds in the wallet to cover the upcoming period.

 


Debiting and crediting the wallet

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Wallet transactions debit or credit the wallet of the subscriber.  

  • Debit wallet transactions are created when the subscription is billed.
  • Credit wallet transactions are created when the wallet receives a payment. 

In CRM.COM, a wallet can be credited with cash, direct debit cards, online credit card payments or vouchers  vouchers (pre-paid cards that can be used to top up an account). 

It is possible to safeguard against service interruption by automatically topping up the wallet.  The wallet can be funded from an online payment system (such as credit card or PayPal) when its balance falls below a predetermined threshold.

 

Recommended Reading


Integrating with CRM.COM