What does this section cover?

When to use Rest Subscription

In CRM.COM you are allowed to place a subscription in Resting. This means that for a specific period of time the subscription will not be active and in addition it will be excluded from Billing.

Life Cycle State, "In Resting" is not a billable state in CRM.COM, unless it is explicitly defined as billable in the active Billing Term Definition. In addition CRM.COM provides you the option to extend the Contract End Date of your subscribers by the number of days they have been in Resting as well as set up additional business rules such as, defining the frequency and the total number of days allowed for a subscription to be in resting. For more information check out Billing Term Definition manual.

Subscriptions in Resting can be reactivated in the following ways:

• Automatically: When the Resting end date is reached
• Subscription Action: End Subscription Resting

Available Batch Process: Taking Subscriptions out of Resting can be used to deactivate any subscriptions that no longer meet the activation conditions and therefore should not go back to being active once coming out of Resting.

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Rest Subscription Information

Action can be scheduled
Behavior Code	RESTSUBSCRIPTION
Business Classification Code	RESTSUBSCRIPTION

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Restrictions & Validations

Executing Rest Subscription

1. Navigate to BILLING APPLICATION > BILLING > SUBSCRIPTIONS > MANAGE SUBSCRIPTIONS
2. Search for the Subscription you are looking for, using the criteria section
3. Click on the Subscription number to go to the Data Entry page of the subscription
4. On the left hand side of the screen you can see the ACTION PANEL
5. Click on Subscription Related Actions to expand 
6. Find the action you would like to execute and click on the link to open the action details in a modal window
    
7. If required check the following sections for information 
   

   1. EXISTING SUBSCRIPTION SERVICES

      1.  Provides an overview of the existing subscription services 

   2. EXISTING SUBSCRIPTION INSTALLED ITEMS

      1. Provides an overview of the existing subscription installed items

   3. UNSETTLED BILLS

      1. Provides an overview of any Bills related to the subscription and have not yet been settled

8. SUBSCRIPTION ACTION DETAILS

   1. Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific behaviour code
   2. Sub Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific business classification code
      Action Type and Sub Action type are visible only if applicable
   3. Performed By User : Search and add the user that logs the action 
      If you leave empty then the Logged in user will be set

   4. Performed Date: Click on the calendar icon and select date and time

   5. SCHEDULING INFORMATION

      Include Page
      Scheduling Subscription action - Global Scheduling Subscription action - Global

   6. End Resting

      1. On a specific date: If selected then a date field appears in order to specify the specific date and time using the appropriate links. The date must be greater than the current date. 
         

      2. After a Specific Number of Days: If selected then a number field appears in order to specify the number of days. The specified value must be an integer value greater than 0.
          

9. Click on "SUBMIT"
   Action will be validated as provided in the section above and submitted if validations are passed

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System Processing

Once the action is submitted the following changes will be carried out by the system:

• Sets the subscription life cycle state to in resting
• Sets the life cycle state of all subscription services which are in state in resting
• Billable period start dates and billing effective dates are set based on billing term scheme
• Billing directive is set based on the additional billing directions specified on the active billing term definitions
  • By default the system considers Resting as a non billed period, therefore the period defined will be creditable. If you would like to consider Resting as a period to be billed then this needs to be explicitly defined in the Additional Billing Directives Tab of the active Billing Term Definitions