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Find out where you can find information related to applied Warranty Policies
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Table of Contents
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Applied Warranty Policies
Warranties can only be applied via Jobs, however once applied they can be viewed on the installed item that has the warranty. Warranties are available from 3 different screens
- Jobs
- Available as an Advanced filter in Summary Page
- Available in the Requested Physical Goods section in Data Entry Pages (Only if applicable)
- Service Requests
- Available as an Advanced filter in Summary Page
- Available in the Affected Physical Goods section in Data Entry Pages (Only if applicable)
- Installed Items
- Available as an Advanced filter in Summary Page
- Available in the Warranty Policy section in Data Entry Pages (Only if applicable)
Viewing Warranty Policies via Jobs
Warranty Policy Related Fields in Jobs
The information is available under: Physical Goods > Requested Subscription Physical Goods tab and only for Swap Subscription Installed Item Jobs
Field name | Description |
|---|---|
| Warranty Policy | Displays the item's related warranty name (Link to the Warranty Policy) |
| Warranty expiration date | Displays when the item's warranty expires |
| Coverage reason* | Displays the coverage reason |
| Covered | Displays whether the item is covered (Yes /No) |
Viewing Warranties Policies via Service Requests
Warranty Policy Related Fields in Service Requests
The information is available under: Physical Goods > Affected Physical Goods tab
Field name | Description |
|---|---|
| Warranty Policy | Displays the item's related warranty name (Link to the Warranty Policy) |
| Warranty expiration date | Displays when the item's warranty expires |
| Coverage reason* | Displays the coverage reason |
| Covered | Displays whether the item is covered (Yes /No) |
Viewing Warranties via Installed Items
Warranty Policy Related Fields in Installed Items
The information is available under: Warranty Policy tab and only when the installed item has a warranty policy; even if this policy has expired
Field name | Description |
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| Warranty Policy | Displays the item's related warranty name. (Link) |
| Warranty expiration date | Displays when the item's warranty expires. |
| Warehouse issue date | Indicates the stock out warehouse transaction date which was used to apply the installed item's warranty |
Additional information is available for items that have been swapped (replaced) by a new installed item via the Swap Subscription Installed Item job. These applies either for items that are moved back to a warehouse after replacement or remain on the customer.
For more information check Warehouse movements in Applying Warranty Policies to Physical Goods
The information is available under: Change History tab
Field name | Description |
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| Coverage reason | The coverage reason that was defined when the installed item was replaced through a job |
| Warranty Policy | Displays the item's related warranty name - the warranty that was used during replacement |
Viewing Applied Warranty Policies via Dashboards & Reports
Information related to applied warranties is also available via dashboards and reports.
Follow the links below for more detailed information
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