What does this section cover?

When to use Remove Services - Regret

Undo Add Service is to be used when a service has been mistakenly added on the subscription and it has not yet been activated, i.e. the life cycle state is still draft.

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Remove Services - Regret Information

Action can be scheduled
Behavior Code	REMOVESERVICE
Business Classification Code	UNDOADDSERVICE

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Restrictions & Validations

Executing Remove Services - Regret

1. Navigate to BILLING APPLICATION > BILLING > SUBSCRIPTIONS > MANAGE SUBSCRIPTIONS
2. Search for the Subscription you are looking for, using the criteria section
3. Click on the Subscription number to go to the Data Entry page of the subscription
4. On the left hand side of the screen you can see the ACTION PANEL
5. Click on Subscription Service Related Actions
6. Find the action you would like to execute and click on the link to open the action details in a modal window
   

7. CLASSIFICATION

   1. Select: UNDO ADD SERVICE

8. APPLY ON

   1. All Services: Will automatically check all the services and add them under Subscription Services to be Removed
   2. Specific services: Check the services you would like to Stop.

9. PREVIEW ACTION PANEL

   1. Subscription Services to be Removed

      1.  Provides an overview of the services selected to be removed

10. SUBSCRIPTION ACTION DETAILS

    1. Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific behaviour code
    2. Sub Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific business classification code
       Action Type and Sub Action type are visible only if applicable
    3. Performed By User : Search and add the user that logs the action 
       If you leave empty then the Logged in user will be set

    4. Performed Date: Click on the calendar icon and select date and time

    5. SCHEDULING INFORMATION

       Include Page
       Scheduling Subscription action - Global Scheduling Subscription action - Global

11. Click on SUBMIT
    Action will be validated as provided in the section above and submitted if validations are passed

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System Processing

Once the action is submitted the following changes will be carried out by the system:

• Specified subscription services are removed
• The distribution of the specified subscription services and their related provisioning distributors is removed
• Provisioning distributors are removed, if there are no other subscription services or installed items distributed on them
• Subscription service life cycle state history is set to remove
• Any scheduled actions, scheduled for after the cancellation are deleted