Raising a Service Request Related to a Physical Good 

Service Requests can be used to identify if a damaged Physical Good that requires replacement, is under warranty and whether it can be replaced for free or the customer needs will have to pay.

Note that you cannot add warranties to items using Service Requests; this can only be done via Jobs

Validations & Restrictions

Calculating Warranty Coverage via Service Requests

1. Follow the steps provided at Creating Service Requests
   AFFECTED PRODUCTS

   1. Specify the affected physical good:
      If the installed item's warranty can still cover the installed item then the following related information is made available

      1. Warranty Policy: Displays the item's related warranty name.
         Click on the link to view the warranty applied
      2. Warranty expiration date :Displays when the item's warranty expires. 
   2. Coverage Reason: Select the Coverage Reason from the drop down list
      

      1. Covered: Once the reason is specified the coverage reason is set. The value can either be Yes or No 

         

2. Proceed with providing the rest of the information required to create a Service Request as explained at  Creating Service Requests