What does this section cover?

What

is Service

Request Acceptance

Assignable Entities which are assigned on a unit and not a specific user, need to be accepted in order to be closed. If the entity is not accepted then a specific user cannot be specified by using the Edit button although the rest of the information can be modified.

Whenever an  Assignable Entity record is accepted, the assigned to user field is set equal to the user that accepted the record and the assigned to unit is set equal to the unit that the user used during log in

Validations & Restrictions

Accepting Service Requests

1. Navigate to PATHService Requests

2. Search for the Service Request

   Click on the number/name of the record

   you would like to

   access, to go to the Data Entry page

   accept

   Tip
   Use Assign To Unit filter to find activities assigned to your Unit

3. From the Action Menu click on Actions > "Suspend Account"Accept"
   The  service request will be assigned to the user you have used for logging in the system