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Classification | |||
|---|---|---|---|
| Values | Definition | Examples | Usage Conditions |
| Physical Good | A tangible item that is provided to the customer, such as a camera, decoder or magazine (generally with exclusive ownership); can be traceable or non-traceable. | Modem or remote control | Unconditional |
| Service | An intangible commodity that is provided to customer, such as telephony, a TV channel, repair, installation or delivery (generally without exclusive ownership); can be one-off or recurring. | TV channel, video on demand, installation service fee | Unconditional |
| Physical Good Type | |||
| Values | Definition | Examples | Usage Conditions |
| Traceable | Can be traced through a unique identifier (usually a serial number). | Modem with a serial number | Available for the 'Physical Good' classification. |
| Non-Traceable | Cannot be traced to a single instance and are measured based on quantity. | Remote control | Available for the 'Physical Good' classification. |
| Service Type | |||
| Values | Definition | Examples | Usage Conditions |
| Usage | Provided upon customer request and are billed, based on their usage. |
| Available for the 'Service' classification. |
| Termed | Provided continuously and billed for a recurring period, regardless of usage. | A TV channel added to a subscription and billed on a recurring basis. | Available for the 'Service' classification. |
| One-time | Provided and billed once, based on duration. | An installation service added to an activity and billed according to how long it took to complete. | Available for the 'Service' classification. |
| Expense | Provided and billed once, for a fixed amount. | An installation fee added to a job or subscription and billed once for a fixed amount. | Available for the 'Service' classification. |
Composition Method | |||
| Values | Definition | Examples | Usage Conditions |
| Flat | A product that consists of a single service or physical good. | A channel, installation service or modem. | Unconditional |
| Flexible Bundle | A product made up of a variable selection of constituent component products. | A channel bouquet that allows customers to select which channels they want to add. | Available for the 'Service' classification and the 'Termed' type . or for the 'Physical Good' classification and the 'Non-Traceable Type' |
| Fixed Bundle | A product made up of a selection of constituent component products that are predefined and cannot be specified individually. |
| Available for the 'Service' classification and the 'Termed' type, or for the 'Physical Good' classification. |
Can be Provisioned (by third-party providers integrated with the CRM.COM Software.) | |||
| Values | Definition | Examples | Usage Conditions |
| Enabled | Products of this type are used for provisioning. | A TV channel, VOD or PPV movie, decoder or modem. | Unconditional |
| Disabled | Products of this type are not used for provisioning. | An antenna or startup fee. | Unconditional |
| Usage Detail Record (UDR) Type | |||
| Values | Definition | Examples | Usage Conditions |
| All available UDR types | Determines the type of UDR that will be created when a usage service of this Type is provided. | A VOD movie, petrol, a telephone call. | Available for the 'Service' classification and the 'Usage' type. |
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